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TheInsoleStore Reviews

4.6 Rating 5,845 Reviews

90 %

of reviewers recommend TheInsoleStore

Company Reviews

Product Reviews

4.6

Based on 5,845 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 2nd May 2023

TheInsoleStore 5 star review on 10th April 2023

TheInsoleStore 5 star review on 10th April 2023

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me the wrong size, three inches, short. Also package is sailed, but the box is open, When it arrives.”

Posted 4 days ago

Thank you for your feedback, Cristita! We are so sorry to hear that you received the wrong size in your order, and that your insole box was open upon receipt of your package. Insole boxes can oftentimes become open from being jostled around while in transit - we sincerely apologize for that! If your insoles ever arrive to you damaged, we will happily replace them for you. We have reached out to you privately in regards to your order, and we will ensure the correct item is sent to you. We appreciate your business!

Posted 2 days ago

“The insoles I wanted were not available in my size so I had to get a different pair. Now we’ll see if I get them with no hitches. The last time I ordered from here, there were some hiccups.”

Posted 2 weeks ago

Thank you so much for taking the time to provide your feedback on TheInsoleStore, Keitth We truly appreciate it! We are so sorry to hear that you had some troubles with your ordering experience in the past, we most sincerely apologize for that as providing top-notch customer service is our #1 priority! We hope there are no issues with your order this time around, and that the insoles you chose are a perfect fit for your needs. If you ever need any assistance in the future, whether it's for order issues, finding the perfect insole or any other foot-related concerns, please don't hesitate to reach out. We are here to help! Once again, thank you for your support and for being a part of our wonderful community. We look forward to serving you again soon.

Posted 2 weeks ago

“The insoles arrived today. Recommended by my podiatrist, I'm hoping they'll be beneficial. So far, they seem to fit my shoe perfectly.”

Posted 2 weeks ago

Thank you for your feedback! Your order left our warehouse on 4/8 and was marked as delivered today, 4/12, so it took 4 days to arrive to you, which is within our expected 3-5 day shipping window for Standard/Free Shipping, your chosen method at checkout. We sincerely hope you enjoy your order! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We will also be following up privately, to ensure you received your order. We appreciate your business!

Posted 2 weeks ago

“I was trying to buy a similar product to what I bought from my doctors office. While the information was available on the site it was hidden and took extra effort to find what I think is the comparable product. But I will not know for sure until it arrives.”

Posted 2 weeks ago

Thank you for your feedback, Bruce! We are so sorry to hear that you had trouble trying to locate the product you were looking for on our website! We have a wealth of knowledge on both our website and individual product pages, so we can understand how you might feel as if the information you were looking for was hidden and took extra effort to find- we can assure you that this was not intentional, and we sincerely apologize that your experience left you feeling as such. If you ever have trouble locating something on our website, or if your insoles turn out to be different than what you intended to order, please feel free to reach out to our Customer Service Team at help@theinsolestore.com as we are more than happy to help. We appreciate your insights as well as your business!

Posted 2 weeks ago

“Website is fine, easy enough to use. I would have liked more specific information on which units help correct which conditions. Also how to work with half sizes, go up or down. If this info is available I did not see it.”

Posted 3 weeks ago

Thank you for your feedback! We are sorry to hear that you had trouble locating the information on our website you were looking for. We do have our insoles categorized by "Shop Pain Relief" at the top of our website page with all of our categories. This gives you the option of choosing the foot condition you are looking to address, and viewing the products that will help with that condition. Likewise, we have a filter on the side of our webpage for product conditions as well when viewing our insoles - you can filter by condition and the products that address that condition will appear. We also have a link on our website under Helpful Resources (located on the bottom of our website), named "Insole Guide: How to Choose the Right Insole." We have a wealth of information there regarding sizing, foot conditions, how to determine your arch type, etc. If you ever need assistance or have any questions in the future, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 2 weeks ago

“I suffer from chronic heel pain. I have tried everything from injections to custom insoles to help with the pain. Nothing has worked so far. I pray your insoles will help.”

Posted 3 weeks ago

Thank you so much for your wonderful feedback on your recent experience with TheInsoleStore, Neal! We really appreciate you taking the time to share your thoughts with us. We are thrilled to hear that you were satisfied with our service. Our team here at TheInsoleStore strives to provide an exceptional customer experience, and it's always rewarding to know that we are succeeding in making our customers happy. We sincerely hope you enjoy the insoles once you receive them, and that they are a perfect fit for your needs Once again, thank you for choosing TheInsoleStore and for your kind words. We truly value your business and hope to serve you again in the future.

Posted 2 weeks ago

“should have these insoles on first page they were hard to find”

Posted 1 month ago

Thank you so much for taking the time to provide us with your valuable feedback on TheInsoleStore, Allen. We truly appreciate customers like you who share their experience and thoughts with us. We are so sorry to hear that you had trouble locating the Sof Sole Airr Orthotic Performance Insoles on our website! Should you ever have trouble locating an item on your website in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We truly value your support and we appreciate your feedback. We look forward to serving you again in the future!

Posted 1 month ago

“Difficult finding the item I wanted.”

Posted 1 month ago

Thank you for your feedback, Shirley! We are so sorry to hear that you had trouble locating the item you wanted on our website. If you ever have trouble locating something on our website in the future or require assistance of any kind, please feel free to reach out to our customer support team at Help@theinsolestore.com or 866-858-1294, as we are more than happy to assist with anything. We appreciate your business and support of TheInsoleStore!

Posted 1 month ago

“The ordering process was seamless enough, however had I k own the return policy before I ordered I would have looked to find what I was ordering elsewhere. I am not in favor of having to pay return shipping fees and a surcharge on a money back return. I am hoping I will be happy with my shoes when the arrive.”

Posted 2 months ago

Thank you for your feedback, Mike! We are happy to hear that you found our ordering process to be seamless. We are so sorry to hear that you are unhappy with our Returns & Exchanges Policy, as we try to be very transparent as to what our customers can expect when making a return with us. We do offer free exchanges and free returns for store credit, should your shoes not work out for you and you wish to return them and not incur any return fees. If you require further assistance, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 2 months ago

“Promo did not work and items I need were not available in a link from the emailed promo after an extensive search. Item descriptions seemed to have been written by AI and do not reflect reality. Follow-up: after this above review, customer service intervened and credited the 10% savings and rush my orders. Great response! Thank you!”

Posted 2 months ago

Thank you for your feedback, Harry! We are so sorry to hear about your shopping experience! We do show that your order was placed after our 10% Off Sitewide promotion ended, which is why the promo did not work on your order. We sincerely apologize for that! We also apologize that the items you wanted to order were not available. It is completely possible that the items you wanted were sold out by the time you were ready to place your order, as the insoles you typically order are quite popular. We are also very sorry to hear that you were disappointed in our item descriptions. We will be reaching out to you privately regarding your experience. We appreciate your business!

Posted 2 months ago

“The insoles were the same price as on Amazon and I wanted to give a smaller business my business so I ordered from the insole store. It was the weekend and it wouldn’t take my code for 10% off so I called on Monday and the lady that helped me had a lot going on in the background on our call. I tried to be tactful and mentioned it twice but she never told whomever or whatever it was to stop. she was nice enough but if you’re going to work from home for goodness sake do it in a quiet place. Or apologize.”

Posted 2 months ago

Thank you for your feedback, Sherrie! We are so sorry to hear that you experienced trouble while trying to apply your coupon code at checkout. There may have been a website glitch or something of that nature that prevented your code from being accepted, and for that we most sincerely apologize as we know how frustrating that can be. Your coupon code was applied retroactively, so you did receive 10% off your order. We are also sorry to hear that you had connection issues while trying to speak with our associate on the phone. We do agree that your whole experience sounds as if it was frustrating - we are so sorry for that! We will be reaching out to you privately regarding your concern. We appreciate your business.

Posted 2 months ago

“Website kept going in a loop. First time discount not fully explained it would be automatically applied. Eventually was able to purchase with discount after a few attempts.”

Posted 3 months ago

Thank you for your feedback! We are so sorry to hear that you experienced trouble when trying to place your order. Your order actually qualified for our New Year Sale, which is likely why you were having trouble applying your first time discount code. Discount codes cannot be combined with a sale discount which is why your code would not work - we sincerely apologize for any confusion caused on our end! The first time discount we offer to our customers is for 10% off their first order with us, and our New Year Sale also offered a 10% discount, so rest assured your order received the greatest discount possible! If you have any further questions for us or require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 3 months ago

“Prefer to wait until I receive the item!!”

Posted 4 months ago

Thank you for your feedback, Brad! This review is asking you to rate your shopping experience with TheInsoleStore.com. We will send you another email asking you to to rate your item after it has been delivered and you have had a chance to try it out. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 4 months ago

“Program was a bit cumbersome.”

Posted 4 months ago

Thank you for your feedback, Roger! We are so sorry to hear that you found your shopping experience to be cumbersome. We strive to make our customer's online experience as speedy and friendly as possible. If you ever need any help or have any questions, please don't hesitate to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294, as we are more than happy to assist you with anything. Thank you again for being such a great customer!

Posted 4 months ago

“Clicked to get $10 off but nothing ever came of it.”

Posted 5 months ago

Thank you for your feedback, James! Our Veteran's Day Sale was for $1 off every $15 you spend, with the max discount being $10. Unfortunately, UGG and Birkenstock products were not included in our sale, which is why your order did not receive a discount. We sincerely apologize for any confusion caused on our end! If you require further assistance, please feel free to reach out to our Customer Service Team at help@theinsolestore.com, as we are more than happy to help with anything. We appreciate your business!

Posted 5 months ago

“Received the Powerstep inserts that were too small for my size. I returned the soles and did not get a full refund as the return label costing me return postage.”

Posted 6 months ago

Thank you for your feedback, Stephen! As stated in our Returns & Exchanges Policy, returns for a refund back to your original payment method are subject to our 3% processing fee, as well as return shipping costs. You have the option of either using the label we provide in our return portal, or shipping your return back to us with your preferred shipping service. We waive the processing fee and cover return shipping for returns for store credit and returns for an exchange of another item. We apologize for any confusion caused on our end! If we can be of further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 6 months ago

“I receive it in a timely fashion I have not used it, yet, as I have to work with my physical therapist”

Posted 6 months ago

Thank you for your feedback of TheInsoleStore.com! We are so happy to hear that your insoles arrived in a timely fashion. We hope they are a good fit for your needs when you do get an opportunity to try them out. We appreciate your business!

Posted 6 months ago

“Confusing site”

Posted 8 months ago

Thank you for your feedback, Patrick! We are so sorry to hear that you found our website to be confusing. Should you ever have any questions or require further assistance from us in the future, please feel free to reach out to our Customer Service Team via our online chat feature, via email at Help@theinsolestore.com, or via phone at 866-858-1294. Our Customer Service Team is available Monday-Friday 9:00AM-5:00PM EST for assistance with anything you may need. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 8 months ago

“I was looking for specifically SPENCO heal pads, but got diverted to this site. The ones I finally found aren't exactly what I was wanting, but I'll see once I get them. Whether walking or running, we hit heal first and it wears out our shoes quickly. The extra padding under the heel is not only good for the feet, but also for the knees as the extra padding takes stress off our knees.”

Posted 8 months ago

Thank you for your feedback, Carol! The Spenco RX Heel Cushions have been discontinued by Spenco, which is likely why you were unable to locate them. We hope that the PowerStep Adjustable Heel Lift you ordered is a good fit for your needs, and if they simply do not work out for your needs they are covered under our Wear Test Guarantee for 30 days and are eligible for return or exchange within that time frame. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 8 months ago

“Well, I couldn’t find the area where I could enter my credit card. I needed assistance from a sibling.”

Posted 9 months ago

Thank you for your feedback, Yvonne! We are so sorry to hear that you had trouble placing your order online, and were unable to find the area to enter your credit card number at checkout. If you ever require order assistance in the future, please feel free to email us at Help@theinsolestore.com, or give us a call at 866-858-1294. Our Customer Service Team is available Monday-Friday 9:00AM-5:00PM for order assistance. We appreciate your business!

Posted 9 months ago

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TheInsoleStore is rated 4.6 based on 5,845 reviews