TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,862 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first order was filled incorrectly - full size insert instead of 3/4. The second try was correct”

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Posted 1 year ago

Thank you for your feedback, Mark. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“These insoles are much larger than my existing Spenco RX Comfort size 5 insoles (same size#) This is disappointing as they will have to be cut down.”

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Posted 1 year ago

Thank you for your feedback, Jim. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Hard to find exactly what I wanted because I didn’t remember the exact name, but eventually…”

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Posted 1 year ago

Thank you for your feedback, Kiki. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“It’s Ok but each time I get the insoles it seems like the mold for the insole seems to be off on one side. I have a hip problem which affects my walk if it is slightly uneven”

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Posted 1 year ago

Thank you for your feedback! We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“I couldn't find insoles with a rating of ESD. Only men's came up. Had to send an email to have someone tell me what you had.”

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Posted 1 year ago

Thank you for your feedback, Patricia! We show that one of our Customer Service representatives was able to help you locate the product you needed. If we can help with anything else, please feel free to reach out to our Customer Service Team at 866-858-1294 or Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 1 year ago

“Very good. Wish it would’ve said in the description that the item I purchased comes with two in soles and not just one. I bought two sets and ended up doing a return and losing money back.”

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Posted 1 year ago

Thank you for your feedback, Shelby. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Acceptable. wuld like to see more sales on items.”

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Posted 1 year ago

Thank you for your feedback, Jeanette! We see that you are currently signed up for our Marketing Emails, so you will be notified of all our current sales and promotions. Our next big sale will be our Black Friday Sale for Thanksgiving. We appreciate your business!

Posted 1 year ago

“Product in stock and quick delivery.”

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Posted 1 year ago

Thank you for your feedback, William! We are happy to hear that we had the product you needed. Should you need assistance with a product recommendation, ordering, or anything else in the future, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Not as good as I thought they would be. Slips a little in my shoe”

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Posted 1 year ago

Thank you for your feedback. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“I thought their shipping preference USPS sucks. Took two weeks to get product”

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Posted 1 year ago

Thank you for your feedback, Norman. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“I was looking to replace my insoles from the Gold Cup series of Speedy’s, I thought it would be easy but I bot the wrong item it was only a partial insole, didn’t fit the bill. I miss having the recommended advice”

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Posted 1 year ago

Thank you for your feedback, Gene. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“They are ok, help some, Aetrex shoes with their insoles feel better.”

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Posted 1 year ago

Thank you for your feedback! Your PowerStep insoles are covered under our Wear Test Guarantee for 30 days, so if you are dissatisfied with them we will happily accept them back for return or exchange within that time frame. If you need assistance with a product recommendation for an insole that is better suited to your needs, or help with a return/exchange please feel free to reach out to our Customer Service team at Help@theinsolestore.com. We appreciate your business!

Posted 1 year ago

“Ordered some insoles for my work boots, they only lasted a week, the top piece of fabric pulled off. Now I can take my boot off with out the insole coming out with my foot!”

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Posted 1 year ago

Thank you for your feedback, Jerry. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Product is great and fits my shoes correctly but it took nearly 3 weeks to receive the items and when I did finally get them, it looked as if the entire package was run over by a truck…”

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Posted 1 year ago

Thank you for your feedback, Ryan! We show that one of our Customer Service representatives was able to address this matter with you. Should you need further assistance with your order, please feel free reach out to us at Help@theinsolestore.com or 866-858-1294 as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“I'm still waiting for my credit of $21.00 Michele Dial”

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Posted 1 year ago

Thank you for your feedback, Rena! We show that one of our customer service representatives responded to your email asking for your gift card code on 9/21/22. If you did not receive the email with your gift card code, please feel free to reach out to our customer service team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to send you another email with your code. We appreciate your business!

Posted 1 year ago

“I wish your store carried the thinner inserts rather than just the big ones. I have a coupe, of the thinner black ones with the reinforced heal and they are great.”

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Posted 1 year ago

Thank you for your feedback, Larry! If the insoles you received are not exactly what you are looking for, we are happy to help you out with a product recommendation to find an insole that is closer to what you had in mind. Please feel free to reach out to our customer service team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to assist you. We appreciate your business!

Posted 1 year ago

“I love these insoles, but the insolestore customer service is lacking. I tried emailing and calling that I got the wrong size insole. I finally gave up and returned it. I just never heard anything back, not even a replacement.”

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Posted 1 year ago

Thank you for your feedback, Kent! We do not show any correspondence from you on our help desk, via call or email. All customer service inquiries should be submitted to Help@theinsolestore.com or 866-858-1294. If you still need assistance with a return or exchange, please feel free to reach out to our customer service team as we are more than happy to help you with anything. We appreciate your business!

Posted 1 year ago

“Ordering was easy and shipping was fast.”

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Posted 1 year ago

Thank you for your feedback, Tim. We are happy to hear about your positive experience. We appreciate your business!

Posted 1 year ago

“2 expensive will look four a company in England next time”

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Posted 1 year ago

Thank you for your feedback, John. We are constantly looking for the most cost-efficient ways to ship out orders to our customers, but we do understand how expensive international shipments can get, especially in today's economy. If you do decide to purchase through us again, you should check out our Rewards Program as you will earn points towards rewards, such as discounts, that can help to make your purchase less expensive! You can find all of the information regarding our Rewards Program here: https://theinsolestore.com/pages/rewards-program. We appreciate your business!

Posted 1 year ago

“Hi. Was a bit confused as I payed foe fast delivery but the insoles arrived too late. Have to send them back..”

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Posted 1 year ago

Thank you for your feedback! We will be reaching out to you privately regarding this matter. We appreciate your business.

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 5,862 reviews