Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

TheInsoleStore Reviews

4.6 Rating 5,862 Reviews

90 %

of reviewers recommend TheInsoleStore

Company Reviews

Product Reviews

4.6

Based on 5,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 6th October 2023

TheInsoleStore 5 star review on 2nd May 2023

TheInsoleStore 5 star review on 10th April 2023

TheInsoleStore 5 star review on 10th April 2023

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your website does not seem to work well with Mac OS. It seems to work better with IOS.”

Posted 1 year ago

Thank you so much for your review of TheInsoleStore.com. We are sorry to hear that you ran into trouble while trying to use our website on Mac OS. Are you able to provide us with further details as to what issues you ran into, so we can take that feedback to our Website Development Team? If you are comfortable sharing additional details with us, please feel free to reach out to us at Help@theinsolestore.com. We would love to hear your feedback so we can make strides to improve the shopping experience for our customers in the future. We appreciate your business!

Posted 1 year ago

“I order a New Balance insert. I order the same size I was fitted for at the New Balance store. It was to big. I'm not sure why it was to big.”

Posted 1 year ago

Thank you for your feedback, Jean! We are sorry to hear that your New Balance insole is not fitting exactly the same as the one you were fitted for at a New Balance store. The New Balance Sport Active Cushion Insoles are trim-to-fit, so if they are not fitting length wise, we recommend trimming them down from the toes to fit into your shoes. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 1 year ago

“I had trouble at the check out page.”

Posted 1 year ago

Thank you so much for your kind words about TheInsoleStore.com! We strive to offer excellent customer service to make your experience as easy and stress-free as possible. We apologize that you ran into trouble at the checkout page. Should you ever require any additional help placing an order in the future, we’d be more than happy to assist you, so please do not hesitate to reach out at Help@theinsolestore.com! Take care and thanks again for your feedback.

Posted 1 year ago

“tough understanding the language difficulty but no reason to affect the sales person record. She did as she should and it all worked out.”

Posted 1 year ago

Thank you so much for taking the time to leave such a lovely review of TheInsoleStore.com! We really appreciate your feedback and it's great to hear you had such a positive experience. We continually strive to make our customers happy and it's wonderful to hear we were able to do that for you! Please don't hesitate to contact us if you have any further questions or if there's anything else we can do to make your experience even better. We appreciate your business!

Posted 1 year ago

“Do not use the credit cards you display so have to go through customer services to order.”

Posted 1 year ago

Thank you so much for taking the time to leave a review of TheInsoleStore.com! We really appreciate your feedback and we are glad to hear that you are happy with your purchasing experience. We are sorry to hear that you ran into trouble while trying to use your credit card on our website, but we are happy to hear that our Customer Service Team was able to help you successfully place your order. We prioritize customer satisfaction and want to make sure that every purchase is handled smoothly and with the utmost care. We're thrilled to hear that we've been able to meet that standard for you! If you ever need any further assistance or have any other inquiries, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. Thank you again for your feedback, and we appreciate your business!

Posted 1 year ago

“Placed my order and received the sandals quickly. The fit is just right. What was disappointing was the lack of colors. I only had a choice of black or navy. I ordered prior to this and there were quite a few colors to choose from.”

Posted 1 year ago

Thank you so much for your feedback on TheInsoleStore.com, Sandra! We always strive to put our customers' needs and concerns first, and it's great to hear that you had a positive experience with us. We work hard to make sure all orders are shipped promptly and our customer service is top-notch, so it's great to hear that you were satisfied with both! We have moved away from carrying a large number of footwear since your last purchase with us in 2018, so we do not have the same color options we provided back then. We sincerely apologize for that! If you are ever looking for more color options than we offer from a brand of footwear we carry, we urge you to visit that brand's website directly to see if they offer the color you are looking for. If there is anything else we can do to make your experience with TheInsoleStore.com even better, please don't hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. Thank you again for your glowing review, and we appreciate your business!

Posted 1 year ago

“not as dynamic as I hoped; not much arch support”

Posted 1 year ago

Thank you for your feedback, Jane! This review is asking you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to rate your product. We are sorry to hear that your Pedag Holiday Orthotic Arch Support Insole are not working out well for your needs. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you. Should you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“My only complaint is that the box arrived pretty smooshed, and the insoles I received look as if they may have been previously worn for a brief period. That is what I mean by "damaged" below.”

Posted 1 year ago

Thank you for your feedback, Kristin! We are so sorry to hear that your insoles were received in a smooshed up box, and that your insoles appear as if they were previously worn! We absolutely do not sell used insoles, so we sincerely apologize for that! We will be reaching out to you privately to resolve this matter. We appreciate your business.

Posted 1 year ago

“It never let me go to check out. Very frustrating. Then emails says it's being sent. So confusing, too. Glad they're being sent.”

Posted 1 year ago

Thank you for your feedback, Sara! We are sorry to hear that you experienced trouble while checking out your order. We do show that your order was successfully placed, and shipped out from our warehouse on 4/13. An order confirmation and shipping confirmation email were sent to you, but we have resent each email for your convenience. We urge you to check your spam/promotions email folders if those emails do not appear in your inbox. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“The product was shipped earlier than expected which was great. My husband needed some nice leather inserts for his Cole Haan shoes. The quality is not good, and they’re not even leather. Very very thin. I would not purchase from here again.”

Posted 1 year ago

Thank you for your feedback, Teresa! We are happy to hear that your order was shipped to you quicker than expected! We are sorry that your insoles are not working out well for your needs. Our German-made, Pedag Leather Insoles are made of a vegetable tanned cowhide leather. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for your needs. We also offer other leather insoles that are thicker than the Pedag insoles you currently have should you require an insole with more cushioning. Please feel free to reach out to our Customer Service Team for assistance with a return/exchange, or a personalized product recommendation, at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“Long delay of delivery. Fastes to délivrer whenshipped from China. Very desapoited.”

Posted 1 year ago

Thank you for your feedback, Vincent! We show that your order left our warehouse in the United States on 4/6/23 and last scanned as "Your item was processed through our JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER facility on April 11, 2023 at 10:16 am. The item is currently in transit to the destination." Canada orders are currently averaging 2-3 weeks to be delivered. As stated in our Shipping & Delivery Policy, "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." We sincerely apologize for any confusion caused on our end! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Don't know who is to blame---The Insole Store or the USPS but it took a week from the original estimated receipt until we received the product. It was confusing to order and receive Insoles sized 7-13 with no instructions on how to cut them to the proper size.”

Posted 1 year ago

Thank you for your feedback, David! We show that your order was shipped from our warehouse on 4/3/23, and was marked as delivered on 4/10/23. You chose our Economy/Free Shipping Method at checkout, which has an estimated delivery time frame of 5-7 days, so your order was delivered within the expected time frame. Once your order is shipped out from our warehouse, we have no control over how USPS handles the package, unfortunately. Per your tracking, we do show that your order bounced back and forth from North Carolina to Florida a few times before final delivery, which is likely what caused the delay in receiving your package. We sincerely apologize for the inconvenience! In regards to trimming your insoles, we typically recommend taking the existing insole out of your shoe, and using that as a guide to trim your new insole. We also offer a video tutorial on How to Trim Your Insoles, linked here: https://www.youtube.com/watch?v=7QOh1S_2x1k&index=2&list=PLWrjlvFTDMUUVxrYseggVoAPNISpGtysp If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Problem with delivery - product got all the way to Springfield, MA then shipped back to North Carolina which delayed delivery”

Posted 1 year ago

Thank you for your feedback, Leslie! We are sorry to hear that your package experienced an issue while in transit that delayed delivery. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Good experience. Site easy to navigate.”

Posted 1 year ago

Thank you for your feedback! We are happy to hear about your positive shopping experience, and that you found our website easy to navigate. We appreciate your business!

Posted 1 year ago

“Had difficulty trying to process order and speak to someone about it.”

Posted 1 year ago

Thank you for your feedback, Edward! We are sorry to hear that you experienced difficulty while trying to place your order. Should you require assistance in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“I didn't find what I was looking for but hope what I chose will work for me. I have metatarsal issues and would have loved to see some tailored for that.”

Posted 1 year ago

Thank you for your feedback, Annette! We are sorry to hear that you were not able to find what you were hoping for on our website. We do offer inserts that feature metatarsal support under our section for Metatarsalgia & Metatarsal Pain: https://theinsolestore.com/collections/metatarsalgia-metatarsal-pain We are also more than happy to assist with a personalized product recommendation if need be. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 1 year ago

“Oh my god so many emails. I didn’t sign up for the newsletter and I got it spammed at me. Now this review request. I’m sure the product is good, I have gotten Pedag insoles before and I love them but PLEASE FOR THE LOVE OF GOD STOP EMAILING ME ABOUT THE STORE.”

Posted 1 year ago

Thank you for your feedback, Heather! We sincerely apologize if our marketing emails were too frequent for your liking. We have completely unsubscribed you from our marketing emails, so you will not be receiving anymore. We have also refunded 10% of your order for all of the trouble. Please allow 1-3 business days for that refund to reflect in your account. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“I thought the clear bubble arch supports would be perfect for sandals. Unfortunately, the insoles are too wide and hang over both inner and outer edges of my soles. I should be able to use them in other closed shoes, so it's not a total loss. But I'll have to keep shopping...”

Posted 1 year ago

Thank you for your feedback! We are sorry to hear that your Soul Insole Shoe Bubble were not a perfect fit for your sandals. We are more than happy to assist you with a personalized product recommendation should you need assistance finding an insert that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“hard to know if i bought the right insert for my foot problem.”

Posted 1 year ago

Thank you for your feedback, Ronald! Your 10 Seconds 3030 Pressure Relief Insoles w/ Metatarsal Support are covered under our Wear Test Guarantee for 60 days, so we will happily accept them back for a return or exchange if they simply will not work out for your needs. Our Customer Service Team would be more than happy to assist you with a personalized product recommendation should you require help in finding a different insole that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“Helpful but not perfect”

Posted 1 year ago

Thank you for your feedback! We a happy to hear that your insoles are helping with your needs, but we are sorry they are not a perfect fit. If you would like assistance with a personalized product recommendation to see what other insoles we carry that may be a good fit for your needs, please feel free to reach out to our Customer Service Team at Help@TheInsoleStore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

«
1
2
3
4
5
»

TheInsoleStore is rated 4.6 based on 5,862 reviews