Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

“I’ll let you know when I receive them Thanks Larry”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Larry! We show that your order left our warehouse on 5/30 and was marked as delivered on 6/1. We hope you enjoy it! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your loyalty and continued support of TheInsoleStore.com!

Posted 2 years ago

“I now have parcel. Delivery took about 8 days”

Helpful Report

Posted 2 years ago

Thanks Gordon for taking the time to provide us with your feedback! We are glad that you have found the our services and product at TheInsoleStore.com to be to your overall satisfaction. We strive to make our customers happy and to provide quality products and services. We appreciate you taking the time to provide us with constructive feedback helping us to ensure that we are delivering a top-notch online shopping experience. Our Free Shipping has an estimated delivery time of 5-7 days, so it appears as if your package arrived on the tail end of that time frame. Rest assured, we do offer expedited delivery services should you need to pay to receive your order within a certain time frame, for future reference. If you have any questions or need any help, please reach out to us. We'd love to hear from you.

Posted 2 years ago

“The size delivered was totally incorrect. Ordered a 2x and got one that must be a very small.”

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Posted 2 years ago

Thank you for your feedback, Donna! We are so sorry to hear that you received the wrong size in your order. We show that the size 2X-Large: Men's 15.5+ / Left Foot is what was ordered and shipped out to you. We will be reaching out to you privately to resolve this issue. We appreciate your business.

Posted 2 years ago

“It was okay. Nnnnnnnnn”

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Posted 2 years ago

Thank you so much for the great review of TheInsoleStore.com! We truly appreciate your support. Thank you again for taking the time to share your positive feedback!

Posted 2 years ago

“Insoles came quickly. Nice product. However I would have appreciated some kind of messaging about how to fit them into my shoe. They were size "8 to 11" and clearly much longer than my size 8 foot. I have never worn a rubbery sort of insole before, and in trying to figure out how to use them I wound up cutting the top off of one to fit it into the shoe. This was a mistake. Eventually it appears that one is intended to push the insole in (much longer than one's shoe size as it may be) and that it will somehow morph into position. Again, I wish your packaging had explained this for persons such as myself who are new to using this kind of insole.”

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Posted 2 years ago

Thank you for taking the time to provide us with your feedback! We are so sorry to hear that you experienced trouble while trying to trim your Sof Sole Arch Performance Insoles! The insoles are trim-to-fit, and made to accommodate a women's size 8-11. You will trim the insoles down from the toes to fit them into your shoes. We recommend using the factory insole that comes in your shoe as a guide for trimming the Sof Sole Arch Performance Insoles to fit. We also offer a video tutorial on our website for how to trim your insoles, linked here: https://www.youtube.com/watch?v=7QOh1S_2x1k&index=2&list=PLWrjlvFTDMUUVxrYseggVoAPNISpGtysp Please feel free to reach out to our Customer Service Team if you have any further questions, or require assistance with anything else. We are more than happy to help!

Posted 2 years ago

“The gel insole aren't the greatest. I need a gel insole that a little better than ones I ordered.”

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Posted 2 years ago

Thank you for your feedback, Anita. We are so sorry to hear that you are displeased with your product! The insoles you purchased on your most recent order with us do not contain gel in them, so we are unsure of which insoles you are referring to. We will be reaching out to you privately to gather further details regarding this matter. We appreciate your business!

Posted 2 years ago

“Seems the prices go up all the time. I guess like everything else?”

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Posted 2 years ago

Thank you for your positive feedback, Janet! As we receive all of our products directly from the manufacturer, we must follow their minimum advertised pricing as a price point for our products. The price of some of our products have increased due to the current state of the economy, but rest assured that we are providing our customers with the lowest possible pricing we are able to offer our products at. We also have sales and promotions periodically to help with the pricing a bit. We appreciate your loyalty to TheInsoleStore.com, and hope to serve you again in the future!

Posted 2 years ago

“Good I think I found what I was looking for, I will find out upon receiving it”

Helpful Report

Posted 2 years ago

Thank you so much for your positive review of TheInsoleStore.com, Paul! We hope your products are a good fit for your needs once you receive them and get a chance to try them out. Should you ever have any questions or need help with anything else, please don’t hesitate to reach out to us at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Shopping experience good. Not what I expected for $40. My podiatrist claimed you guys were the best.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Kurt! We are pleased to hear that your shopping experience with TheInsoleStore.com was positive! If your Spenco Total Support Original Insoles are not working out well for your needs, we will happily accept them back for return or exchange as they are covered under our Wear Test Guarantee for 30 days. We offer many different insoles and insole brands, so its possible a different insole or brand may be a better fit for your needs! Our product specialists would be more than happy to assist you with a personalized product recommendation to find a different insole that is better suited to your needs. Should you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Your website does not seem to work well with Mac OS. It seems to work better with IOS.”

Helpful Report

Posted 2 years ago

Thank you so much for your review of TheInsoleStore.com. We are sorry to hear that you ran into trouble while trying to use our website on Mac OS. Are you able to provide us with further details as to what issues you ran into, so we can take that feedback to our Website Development Team? If you are comfortable sharing additional details with us, please feel free to reach out to us at Help@theinsolestore.com. We would love to hear your feedback so we can make strides to improve the shopping experience for our customers in the future. We appreciate your business!

Posted 2 years ago

“I order a New Balance insert. I order the same size I was fitted for at the New Balance store. It was to big. I'm not sure why it was to big.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jean! We are sorry to hear that your New Balance insole is not fitting exactly the same as the one you were fitted for at a New Balance store. The New Balance Sport Active Cushion Insoles are trim-to-fit, so if they are not fitting length wise, we recommend trimming them down from the toes to fit into your shoes. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 2 years ago

“I had trouble at the check out page.”

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Posted 2 years ago

Thank you so much for your kind words about TheInsoleStore.com! We strive to offer excellent customer service to make your experience as easy and stress-free as possible. We apologize that you ran into trouble at the checkout page. Should you ever require any additional help placing an order in the future, we’d be more than happy to assist you, so please do not hesitate to reach out at Help@theinsolestore.com! Take care and thanks again for your feedback.

Posted 2 years ago

“tough understanding the language difficulty but no reason to affect the sales person record. She did as she should and it all worked out.”

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Posted 2 years ago

Thank you so much for taking the time to leave such a lovely review of TheInsoleStore.com! We really appreciate your feedback and it's great to hear you had such a positive experience. We continually strive to make our customers happy and it's wonderful to hear we were able to do that for you! Please don't hesitate to contact us if you have any further questions or if there's anything else we can do to make your experience even better. We appreciate your business!

Posted 2 years ago

“Do not use the credit cards you display so have to go through customer services to order.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a review of TheInsoleStore.com! We really appreciate your feedback and we are glad to hear that you are happy with your purchasing experience. We are sorry to hear that you ran into trouble while trying to use your credit card on our website, but we are happy to hear that our Customer Service Team was able to help you successfully place your order. We prioritize customer satisfaction and want to make sure that every purchase is handled smoothly and with the utmost care. We're thrilled to hear that we've been able to meet that standard for you! If you ever need any further assistance or have any other inquiries, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. Thank you again for your feedback, and we appreciate your business!

Posted 2 years ago

“Placed my order and received the sandals quickly. The fit is just right. What was disappointing was the lack of colors. I only had a choice of black or navy. I ordered prior to this and there were quite a few colors to choose from.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on TheInsoleStore.com, Sandra! We always strive to put our customers' needs and concerns first, and it's great to hear that you had a positive experience with us. We work hard to make sure all orders are shipped promptly and our customer service is top-notch, so it's great to hear that you were satisfied with both! We have moved away from carrying a large number of footwear since your last purchase with us in 2018, so we do not have the same color options we provided back then. We sincerely apologize for that! If you are ever looking for more color options than we offer from a brand of footwear we carry, we urge you to visit that brand's website directly to see if they offer the color you are looking for. If there is anything else we can do to make your experience with TheInsoleStore.com even better, please don't hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. Thank you again for your glowing review, and we appreciate your business!

Posted 2 years ago

“not as dynamic as I hoped; not much arch support”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jane! This review is asking you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to rate your product. We are sorry to hear that your Pedag Holiday Orthotic Arch Support Insole are not working out well for your needs. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you. Should you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“My only complaint is that the box arrived pretty smooshed, and the insoles I received look as if they may have been previously worn for a brief period. That is what I mean by "damaged" below.”

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Posted 2 years ago

Thank you for your feedback, Kristin! We are so sorry to hear that your insoles were received in a smooshed up box, and that your insoles appear as if they were previously worn! We absolutely do not sell used insoles, so we sincerely apologize for that! We will be reaching out to you privately to resolve this matter. We appreciate your business.

Posted 2 years ago

“It never let me go to check out. Very frustrating. Then emails says it's being sent. So confusing, too. Glad they're being sent.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Sara! We are sorry to hear that you experienced trouble while checking out your order. We do show that your order was successfully placed, and shipped out from our warehouse on 4/13. An order confirmation and shipping confirmation email were sent to you, but we have resent each email for your convenience. We urge you to check your spam/promotions email folders if those emails do not appear in your inbox. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“The product was shipped earlier than expected which was great. My husband needed some nice leather inserts for his Cole Haan shoes. The quality is not good, and they’re not even leather. Very very thin. I would not purchase from here again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Teresa! We are happy to hear that your order was shipped to you quicker than expected! We are sorry that your insoles are not working out well for your needs. Our German-made, Pedag Leather Insoles are made of a vegetable tanned cowhide leather. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for your needs. We also offer other leather insoles that are thicker than the Pedag insoles you currently have should you require an insole with more cushioning. Please feel free to reach out to our Customer Service Team for assistance with a return/exchange, or a personalized product recommendation, at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Long delay of delivery. Fastes to délivrer whenshipped from China. Very desapoited.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Vincent! We show that your order left our warehouse in the United States on 4/6/23 and last scanned as "Your item was processed through our JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER facility on April 11, 2023 at 10:16 am. The item is currently in transit to the destination." Canada orders are currently averaging 2-3 weeks to be delivered. As stated in our Shipping & Delivery Policy, "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." We sincerely apologize for any confusion caused on our end! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews