TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,862 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice website. Bonus points expire too quickly to be of much use (unless you're trying to get people to buy one insole at a time).”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Jim! We are sorry to hear that you have been unable to utilize your rewards points in the past as they expire before you are ready to place your next order. If there is a specific reward you are hoping to redeem at the time of your next order and your points have already expired, please reach out to our Customer Service Team at Help@TheInsoleStore.com prior to placing your order and we are happy to see what we can do to remedy the problem for you so you can redeem those points. We appreciate your business!

Posted 1 year ago

“Slow shipping, not high enough.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Odrey! We show that your order shipped out from our warehouse in the United States on 3/7/22 and scanned as delivered on 3/15/22, which is 8 days after shipment. Our International Shipping usually takes 10-14 days for delivery, so your order was actually delivered before the expected delivery time frame. We are sorry to hear that your Pedag Holiday Orthotic Arch Support Insoles do not have enough arch support for your needs. We are happy to accept them back for return or exchange of another product as they are covered under our Wear Test Guarantee for 30 days. For further assistance with a return, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“Still too thick to wear in dress shoes”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Bruce! We are sorry to hear that your PowerStep Original Orthotic Insoles are too thick for your dress shoes. We are happy to accept them back for return or exchange of another product as they are covered under our Wear Test Guarantee for 30 days. If you need assistance with a product recommendation for a thinner insole that will be a better fit for your dress shoes, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 1 year ago

“Good communication, shipping as promised. Poor product inf: The product was represented as Left and Right but was not marked to indicate which was which. The product had no instructions for applying. The product seems OK I hope it stays on.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Joseph! We are sorry to hear that you had trouble identifying which of your inserts was for the left and right foot. The product picture of the OC9 High Profile Metatarsal Pads - Blue shows the left and right insert, respectively, and we also have a detailed blog on our website regarding the correct placement of a metatarsal pad linked here: https://theinsolestore.com/blogs/articles/1-mistake-with-metatarsal-pad-placement?_pos=3&_sid=d2654d728&_ss=r The inserts comes with a self-adhesive backing so they should stay in place, but you can also use double sided tape if you require extra hold for the inserts. Should you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Shoes came with laces too short to tie (Had knots at ends impossible for me to untie and arch support way too high. I'm keeping the shoes but not happy with the experience.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, George! The Chaco Chillos Sneakers for Men are designed with stretch laces rather than regular laces. They are not meant to be untied. The shoes can be worn as either a slip on sneaker or a slide, but they are not intended to be adjusted any tighter. We apologize for any confusion caused on our end! If we can be of further assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business.

Posted 1 year ago

“Easy navigation. Like the glossary of terms.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are happy to hear that you found our website easy to navigate, and that you enjoyed our glossary of terms. We appreciate your business!

Posted 1 year ago

“We haven’t received the item that we ordered yet.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Scott. This review is for you to rate your shopping experience with us. You will receive another email to rate your product after you receive it. Your order left our warehouse in the United States on 2/21 and last scanned today(3/1) as "Package arrived at international carrier Australia". You can find your tracking details here: https://www.ups.com/track?loc=en_US&tracknum=822241705218082845&requester=ST/trackdetails Please do keep in mind that Australia orders are currently averaging 3-4 weeks to be delivered. Your tracking link will continue to update through delivery of your package. We appreciate your business!

Posted 1 year ago

“Shopping not a problem The clogs don't fit well. They fall off Should have gotten ones with a strap on the back Hard to wear ,waste of money”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Tony! We are sorry to hear that your OOFOS OOcloog Clogs are not working out well for you. We are happy to accept them back for return as long as they are brand new, include all of the original packaging, tags, pieces, instructions, and all other components that came with them, and the packaging and all original included components are also in New condition. If your clogs meet our return criteria, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you with your return. We appreciate your business!

Posted 1 year ago

“Did not give much description on what each product was for...short arch or full length. I had a hard time deciding which would work for my planta faciatis.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Rachel! We are sorry to hear that you had trouble finding a product to help with your plantar fasciitis. As stated on the product page for the Spenco Full-Length Arch Cushions, they are a full-length cushioned arch support with a 15mm arch height and are suitable for low arches. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange within that time frame if they simply will not work out for you. We also have a team of product specialists who are more than happy to assist you with a personalized product recommendation if you would like. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance, as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Wish you would be able to keep my size 11.5 in stock”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Thomas! Our apologies that we did not have the size Men's 11.5 at the time of your purchase. The Merrell Kinetic Fit Base Memory/Recovery Footbed are discontinued from our store, so we will not be receiving more of those insoles. We sincerely apologize for that! If you would like assistance with a product recommendation for a current insole that will meet your needs, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 1 year ago

“They aren't any different than the inner soles that came with the sneakers.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Deborah! We are sorry to hear that your insoles are not working out for your needs. The FORM Ultra-Thin Maximum Support Insole is covered under our Wear Test Guarantee for 100 days, so we are more than happy to accept them back for a return or exchange of a different product. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 1 year ago

“No problem with gaining access to your product but initially the cost was quite low but strangely it nearly tripled By Checkout”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Clive! As you are an international customer, your order incurred our International Shipping fee of $11.99. We do apologize for that. All international shipments currently incur the same shipping fee. We are constantly exploring more cost efficient shipping options for our international customers, but shipping costs do continue to rise. We will pass your feedback along to the appropriate channels. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 1 year ago

“it was fine.”

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Posted 1 year ago

Thank you for your feedback! We appreciate your business!

Posted 1 year ago

“Expensive. Like that they are thin and hope that they work.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We hope that your Pedag insoles work out well for you. The pricing of our products is set directly from the manufacturer, and we are unable to retail below that set price. We offer sales and promotions regularly to help offset the price. We show that you are signed up for our marketing emails, so you will be notified when we are running a sale. We hope you enjoy your insoles, and we appreciate your business!

Posted 1 year ago

“I've been a customer of your company for more than 5 years. At that time I have always bought the Sole shoe insert. This time I couldn't find it. So I tried a different brand. NOT for me. Therefore I need to return them to you all. Please send information on how to do this. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Graciela! We are sorry to hear that the new insoles you tried were not a good fit for your needs. We will happily follow up with an email containing the information needed to initiate a return/exchange. We are also happy to help you select a different insole that is more comparable to the Sole insoles you were wearing previously. We appreciate your business!

Posted 1 year ago

“This pad is not going to work for me, unfortunately. It is comfortable but the metatarsal is not as high as I need it.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Laura! We are sorry to hear that your insoles are not working out well for you. Your Birkenstock insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange. We are also more than happy to assist you with a product recommendation for an insole that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you further. We appreciate your business!

Posted 1 year ago

“Product was as advertised but did not help relieve my neuroma pain.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Rochelle! We are sorry to hear that your PowerStep insoles are not helping to relieve the pain caused by your neuroma. Your insoles are covered under a Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 1 year ago

“I was not allowed, for whatever reason, to purchase more than one pair of arch supports. Why is this so?”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Mary! It appears as if you purchased the last of our available Birkenstock Sport Blue Footbed Arch Support Insoles in size #40: Men's 7 / Women's 9 / Medium, which is why you were only able to purchase one pair at checkout. We sincerely apologize for that! We have you set up to receive an email notification when your size is back in stock and available for purchase on our website. If we can help with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 1 year ago

“The pricing on the website was not clear. After I was clear on the price, purchase was easy.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Mikel. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“I like my insoles so far but got some for my husband for Christmas. He only needs one. I wish I could just buy one side. Also, the gift that came with the points that I used is all dried out.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, K. We will be reaching out to you privately in regards to this matter. We appreciate your business!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 5,862 reviews