TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“No problem with gaining access to your product but initially the cost was quite low but strangely it nearly tripled By Checkout”

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Posted 2 years ago

Thank you for your feedback, Clive! As you are an international customer, your order incurred our International Shipping fee of $11.99. We do apologize for that. All international shipments currently incur the same shipping fee. We are constantly exploring more cost efficient shipping options for our international customers, but shipping costs do continue to rise. We will pass your feedback along to the appropriate channels. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“it was fine.”

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Posted 2 years ago

Thank you for your feedback! We appreciate your business!

Posted 2 years ago

“Expensive. Like that they are thin and hope that they work.”

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Posted 2 years ago

Thank you for your feedback! We hope that your Pedag insoles work out well for you. The pricing of our products is set directly from the manufacturer, and we are unable to retail below that set price. We offer sales and promotions regularly to help offset the price. We show that you are signed up for our marketing emails, so you will be notified when we are running a sale. We hope you enjoy your insoles, and we appreciate your business!

Posted 2 years ago

“I've been a customer of your company for more than 5 years. At that time I have always bought the Sole shoe insert. This time I couldn't find it. So I tried a different brand. NOT for me. Therefore I need to return them to you all. Please send information on how to do this. Thank you.”

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Posted 2 years ago

Thank you for your feedback, Graciela! We are sorry to hear that the new insoles you tried were not a good fit for your needs. We will happily follow up with an email containing the information needed to initiate a return/exchange. We are also happy to help you select a different insole that is more comparable to the Sole insoles you were wearing previously. We appreciate your business!

Posted 2 years ago

“This pad is not going to work for me, unfortunately. It is comfortable but the metatarsal is not as high as I need it.”

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Posted 2 years ago

Thank you for your feedback, Laura! We are sorry to hear that your insoles are not working out well for you. Your Birkenstock insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange. We are also more than happy to assist you with a product recommendation for an insole that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you further. We appreciate your business!

Posted 2 years ago

“Product was as advertised but did not help relieve my neuroma pain.”

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Posted 2 years ago

Thank you for your feedback, Rochelle! We are sorry to hear that your PowerStep insoles are not helping to relieve the pain caused by your neuroma. Your insoles are covered under a Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 2 years ago

“I was not allowed, for whatever reason, to purchase more than one pair of arch supports. Why is this so?”

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Posted 2 years ago

Thank you for your feedback, Mary! It appears as if you purchased the last of our available Birkenstock Sport Blue Footbed Arch Support Insoles in size #40: Men's 7 / Women's 9 / Medium, which is why you were only able to purchase one pair at checkout. We sincerely apologize for that! We have you set up to receive an email notification when your size is back in stock and available for purchase on our website. If we can help with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 2 years ago

“The pricing on the website was not clear. After I was clear on the price, purchase was easy.”

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Posted 3 years ago

Thank you for your feedback, Mikel. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I like my insoles so far but got some for my husband for Christmas. He only needs one. I wish I could just buy one side. Also, the gift that came with the points that I used is all dried out.”

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Posted 3 years ago

Thank you for your feedback, K. We will be reaching out to you privately in regards to this matter. We appreciate your business!

Posted 3 years ago

“The first order was filled incorrectly - full size insert instead of 3/4. The second try was correct”

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Posted 3 years ago

Thank you for your feedback, Mark. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“These insoles are much larger than my existing Spenco RX Comfort size 5 insoles (same size#) This is disappointing as they will have to be cut down.”

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Posted 3 years ago

Thank you for your feedback, Jim. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Hard to find exactly what I wanted because I didn’t remember the exact name, but eventually…”

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Posted 3 years ago

Thank you for your feedback, Kiki. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“It’s Ok but each time I get the insoles it seems like the mold for the insole seems to be off on one side. I have a hip problem which affects my walk if it is slightly uneven”

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Posted 3 years ago

Thank you for your feedback! We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I couldn't find insoles with a rating of ESD. Only men's came up. Had to send an email to have someone tell me what you had.”

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Posted 3 years ago

Thank you for your feedback, Patricia! We show that one of our Customer Service representatives was able to help you locate the product you needed. If we can help with anything else, please feel free to reach out to our Customer Service Team at 866-858-1294 or Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 3 years ago

“Very good. Wish it would’ve said in the description that the item I purchased comes with two in soles and not just one. I bought two sets and ended up doing a return and losing money back.”

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Posted 3 years ago

Thank you for your feedback, Shelby. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Acceptable. wuld like to see more sales on items.”

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Posted 3 years ago

Thank you for your feedback, Jeanette! We see that you are currently signed up for our Marketing Emails, so you will be notified of all our current sales and promotions. Our next big sale will be our Black Friday Sale for Thanksgiving. We appreciate your business!

Posted 3 years ago

“Product in stock and quick delivery.”

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Posted 3 years ago

Thank you for your feedback, William! We are happy to hear that we had the product you needed. Should you need assistance with a product recommendation, ordering, or anything else in the future, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 3 years ago

“Not as good as I thought they would be. Slips a little in my shoe”

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Posted 3 years ago

Thank you for your feedback. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I thought their shipping preference USPS sucks. Took two weeks to get product”

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Posted 3 years ago

Thank you for your feedback, Norman. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“I was looking to replace my insoles from the Gold Cup series of Speedy’s, I thought it would be easy but I bot the wrong item it was only a partial insole, didn’t fit the bill. I miss having the recommended advice”

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Posted 3 years ago

Thank you for your feedback, Gene. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews