TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,872 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,872 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy and shipping was fast.”

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Posted 1 year ago

Thank you for your feedback, Tim. We are happy to hear about your positive experience. We appreciate your business!

Posted 1 year ago

“2 expensive will look four a company in England next time”

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Posted 1 year ago

Thank you for your feedback, John. We are constantly looking for the most cost-efficient ways to ship out orders to our customers, but we do understand how expensive international shipments can get, especially in today's economy. If you do decide to purchase through us again, you should check out our Rewards Program as you will earn points towards rewards, such as discounts, that can help to make your purchase less expensive! You can find all of the information regarding our Rewards Program here: https://theinsolestore.com/pages/rewards-program. We appreciate your business!

Posted 1 year ago

“Hi. Was a bit confused as I payed foe fast delivery but the insoles arrived too late. Have to send them back..”

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Posted 1 year ago

Thank you for your feedback! We will be reaching out to you privately regarding this matter. We appreciate your business.

Posted 1 year ago

“Epic fail…will not purchase here again.”

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Posted 1 year ago

Thank you for your feedback, Maren. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Can’t say much for service yet as I placed an order on 6-18 and it is now 7-5 and i have still not received it.”

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Posted 1 year ago

Thank you for your feedback, Grace! We will be reaching out to you privately to address this matter. We appreciate your business.

Posted 1 year ago

“The insole I received is about the quality that I would get with the Dr Scholl's Off the Shelf at my local store. It does a job but it's not impressive. The next time I get an insole I will just go back to the New Balance store and get the quality I wanted.”

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Posted 1 year ago

Thank you for your feedback, Jeffery. We will be reaching out to you privately via email regarding this matter. We appreciate your business.

Posted 1 year ago

“The gentleman that took my call and order was very helpful. Unfortunately the insoles I purchased are too small. It would to return the two pair I bought and purchase one pair sized 13.”

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Posted 1 year ago

Thank you for your feedback, Pat. We will be reaching out to you privately via email in regards to this matter. We appreciate your business.

Posted 1 year ago

“We are still waiting on the order to arrive they haven’t come yet”

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Posted 1 year ago

Thank you for your feedback, Jacqueline. We apologize for the inconvenience. We do show that your shipment is in Australia. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“i think they are great however I think i need a little more thickness than these provide.”

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Posted 1 year ago

Thank you for your feedback, Beverlee! If you need assistance finding a product that is better suited to your needs, please feel free to contact our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“I wish the shipping time would be faster. I understand I got free shipping but it's almost 2 weeks and I still haven't received my shoes”

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Posted 1 year ago

Thank you for your feedback, Suthasinee. We apologize for any inconvenience. We show that your order was placed on Saturday, May 28. Since Memorial Day was the following Monday, May 30th and the mail carriers were observing a holiday, your order went out first thing on Tuesday, June 1st. However, we do show that your shipment was delivered on June 11th. With our Free Shipping option, the estimated delivery window is 5-8 business days after the date of shipment. If you have any further questions, please feel free to contact us at 866-858-1294 or Help@TheInsoleStore.com We appreciate your business.

Posted 1 year ago

“A week and the product still not here. Why oh why do businesses use the ineptitude of the useless USPS. In future any business that ships via the USPS will not get my business.”

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Posted 1 year ago

Thank you for your feedback, Robert. We show that you placed your order on May 30th, which is Memorial Day and a federal holiday where USPS is closed. We shipped your order out the next day on May 31st. With Free Shipping, the estimated delivery window is typically 3-5 business days after the date of shipment. We are showing that your order is out for delivery today. We appreciate your business.

Posted 1 year ago

“The terrycloth insoles I ordered are wonderful! I order several pairs at the beginning of summer every year - however, this year I was very disappointed that I could only get one pair in my size 8. I know that's a very popular size, but one pair is not going to get me through the summer. I will have to look elsewhere to get more. Very disappointing.”

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Posted 1 year ago

Thank you for your feedback, Lynne. These insoles are very popular since the warm weather is here! We do offer an email notification to let you know as soon as they are available. This is available on the product page when you select the size that you need. We are expecting a shipment by the end of this week. If you have any questions, please feel free to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business.

Posted 1 year ago

“A wide variety of resolutions for sore feet.”

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Posted 1 year ago

Thank you for your feedback, Rowena. If you have any questions about products or your order, please feel free to contact our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“Men's pair fit/feel like a dream. Women's pair very hard and uncomfortable.”

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Posted 1 year ago

Thank you for your feedback, Tracy. This review is for your shopping experience with us and you should have been able to leave separate reviews for each product ordered. If you need any help getting the Women's pair exchanged, please feel free to reach out to us at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business!

Posted 1 year ago

“I haven't placed them in my shoes yet because due to multiple chemical sensitivities I have them airing in the sun.”

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Posted 1 year ago

Thank you for your feedback, Pat. We will be reaching out to you directly in regards to your products. We appreciate your business.

Posted 1 year ago

“I waited to see when some insoles I wanted were back in stock.”

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Posted 2 years ago

Thank you for your feedback, Robin. Unfortunately, many manufacturers are still seeing difficulties with receiving their orders due to Covid worldwide. We have implemented an easy notification system that will email you as soon as they are available again for order. We appreciate your business and if you have any questions, please feel free to reach out to us at Help@TheInsoleStore.com or 866-858-1294.

Posted 1 year ago

“When a company sends an email survey that is not responded to, why would they then violate privacy by sending the same thing by text? The message should have been clear”

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Posted 2 years ago

Thank you for your feedback, Rex. We apologize for the inconvenience. We have removed you from all further communications with our company.

Posted 1 year ago

“I am waiting to receive these insoles. My only suggestion is you provide a side view of these insoles as I was looking for something thin to cover my orthotics and could not tell from the view of the photo provided on the website if they were thin. If they are not, I will probably return them”

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Posted 2 years ago

Thank you for your feedback, Donna! We get the majority of our product photos directly from the manufacturers and with this specific product and since it's so thin, it would be hard to show an exact side view, but we understand what you mean! We provide measurements of all thicknesses of insoles within the product descriptions so hopefully, this helps your decision next time! If you ever have any questions though, please feel free to reach out to our Customer Service team at help@theinsolestore.com or 866-858-1294.

Posted 2 years ago

“The insoles I received are not much better than the Dr Sholls I get from the drugstore. I still need to add something else to have the comfort I want”

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Posted 2 years ago

Thank you for your feedback, Judith! Please let us know if you need any help, we would be more than happy to assist! We can be reached at either 866-858-1294 or Help@TheInsoleStore.com!

Posted 2 years ago

“Ship pretty quickly.”

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Posted 2 years ago

Thank you for your feedback, Jennifer! Please let us know if we can be of any assistance. Our Customer Service Team can be reached at 866-858-1294 or Help@TheInsoleStore.com.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 5,872 reviews