TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They are ok, help some, Aetrex shoes with their insoles feel better.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! Your PowerStep insoles are covered under our Wear Test Guarantee for 30 days, so if you are dissatisfied with them we will happily accept them back for return or exchange within that time frame. If you need assistance with a product recommendation for an insole that is better suited to your needs, or help with a return/exchange please feel free to reach out to our Customer Service team at Help@theinsolestore.com. We appreciate your business!

Posted 3 years ago

“Ordered some insoles for my work boots, they only lasted a week, the top piece of fabric pulled off. Now I can take my boot off with out the insole coming out with my foot!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jerry. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Product is great and fits my shoes correctly but it took nearly 3 weeks to receive the items and when I did finally get them, it looked as if the entire package was run over by a truck…”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Ryan! We show that one of our Customer Service representatives was able to address this matter with you. Should you need further assistance with your order, please feel free reach out to us at Help@theinsolestore.com or 866-858-1294 as we are more than happy to help with anything. We appreciate your business!

Posted 3 years ago

“I'm still waiting for my credit of $21.00 Michele Dial”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Rena! We show that one of our customer service representatives responded to your email asking for your gift card code on 9/21/22. If you did not receive the email with your gift card code, please feel free to reach out to our customer service team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to send you another email with your code. We appreciate your business!

Posted 3 years ago

“I wish your store carried the thinner inserts rather than just the big ones. I have a coupe, of the thinner black ones with the reinforced heal and they are great.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Larry! If the insoles you received are not exactly what you are looking for, we are happy to help you out with a product recommendation to find an insole that is closer to what you had in mind. Please feel free to reach out to our customer service team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to assist you. We appreciate your business!

Posted 3 years ago

“I love these insoles, but the insolestore customer service is lacking. I tried emailing and calling that I got the wrong size insole. I finally gave up and returned it. I just never heard anything back, not even a replacement.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Kent! We do not show any correspondence from you on our help desk, via call or email. All customer service inquiries should be submitted to Help@theinsolestore.com or 866-858-1294. If you still need assistance with a return or exchange, please feel free to reach out to our customer service team as we are more than happy to help you with anything. We appreciate your business!

Posted 3 years ago

“Ordering was easy and shipping was fast.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Tim. We are happy to hear about your positive experience. We appreciate your business!

Posted 3 years ago

“2 expensive will look four a company in England next time”

Helpful Report

Posted 3 years ago

Thank you for your feedback, John. We are constantly looking for the most cost-efficient ways to ship out orders to our customers, but we do understand how expensive international shipments can get, especially in today's economy. If you do decide to purchase through us again, you should check out our Rewards Program as you will earn points towards rewards, such as discounts, that can help to make your purchase less expensive! You can find all of the information regarding our Rewards Program here: https://theinsolestore.com/pages/rewards-program. We appreciate your business!

Posted 3 years ago

“Hi. Was a bit confused as I payed foe fast delivery but the insoles arrived too late. Have to send them back..”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We will be reaching out to you privately regarding this matter. We appreciate your business.

Posted 3 years ago

“Epic fail…will not purchase here again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Maren. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 3 years ago

“Can’t say much for service yet as I placed an order on 6-18 and it is now 7-5 and i have still not received it.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Grace! We will be reaching out to you privately to address this matter. We appreciate your business.

Posted 3 years ago

“The insole I received is about the quality that I would get with the Dr Scholl's Off the Shelf at my local store. It does a job but it's not impressive. The next time I get an insole I will just go back to the New Balance store and get the quality I wanted.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jeffery. We will be reaching out to you privately via email regarding this matter. We appreciate your business.

Posted 3 years ago

“The gentleman that took my call and order was very helpful. Unfortunately the insoles I purchased are too small. It would to return the two pair I bought and purchase one pair sized 13.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Pat. We will be reaching out to you privately via email in regards to this matter. We appreciate your business.

Posted 3 years ago

“We are still waiting on the order to arrive they haven’t come yet”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jacqueline. We apologize for the inconvenience. We do show that your shipment is in Australia. Unfortunately, due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. If you have any further questions, please free to reach out to our customer service team at Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“i think they are great however I think i need a little more thickness than these provide.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Beverlee! If you need assistance finding a product that is better suited to your needs, please feel free to contact our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“I wish the shipping time would be faster. I understand I got free shipping but it's almost 2 weeks and I still haven't received my shoes”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Suthasinee. We apologize for any inconvenience. We show that your order was placed on Saturday, May 28. Since Memorial Day was the following Monday, May 30th and the mail carriers were observing a holiday, your order went out first thing on Tuesday, June 1st. However, we do show that your shipment was delivered on June 11th. With our Free Shipping option, the estimated delivery window is 5-8 business days after the date of shipment. If you have any further questions, please feel free to contact us at 866-858-1294 or Help@TheInsoleStore.com We appreciate your business.

Posted 3 years ago

“A week and the product still not here. Why oh why do businesses use the ineptitude of the useless USPS. In future any business that ships via the USPS will not get my business.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Robert. We show that you placed your order on May 30th, which is Memorial Day and a federal holiday where USPS is closed. We shipped your order out the next day on May 31st. With Free Shipping, the estimated delivery window is typically 3-5 business days after the date of shipment. We are showing that your order is out for delivery today. We appreciate your business.

Posted 3 years ago

“The terrycloth insoles I ordered are wonderful! I order several pairs at the beginning of summer every year - however, this year I was very disappointed that I could only get one pair in my size 8. I know that's a very popular size, but one pair is not going to get me through the summer. I will have to look elsewhere to get more. Very disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lynne. These insoles are very popular since the warm weather is here! We do offer an email notification to let you know as soon as they are available. This is available on the product page when you select the size that you need. We are expecting a shipment by the end of this week. If you have any questions, please feel free to reach out to our customer service team at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business.

Posted 3 years ago

“A wide variety of resolutions for sore feet.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Rowena. If you have any questions about products or your order, please feel free to contact our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 3 years ago

“Men's pair fit/feel like a dream. Women's pair very hard and uncomfortable.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Tracy. This review is for your shopping experience with us and you should have been able to leave separate reviews for each product ordered. If you need any help getting the Women's pair exchanged, please feel free to reach out to us at Help@TheInsoleStore.com or 866-858-1294. We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews