TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,872 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,872 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry, i felt the products were not comparableto others i have purchased for same cost”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Lyn! We apologize that the product you chose was not right for you. Please let us know if we can help you with a product recommendation to help you find the perfect support! We can be reached at 866-858-1294 or Help@TheInsoleStore.com.

Posted 2 years ago

“NOT THE FIT OR QUALITY I EXPECTED, NOT A FAN”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Andrew. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 2 years ago

“Not a lot of sizing help.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Michael. We know shopping online can be tricky! If you ever have a question about sizing, we would be more than happy to go and measure a product in the warehouse for you. Please feel free to reach out to us at 866-858-1294 or email us at Help@TheInsoleStore.com

Posted 2 years ago

“Well i paid foe expess delivary, its been 5 days still havent received my 1st order. Humm”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Mauro. We show that you placed your order and it was shipped out on Friday, April 29th and delivered to your door on Monday, May 2nd. We also show that you paid for Standard Shipping (estimated 3-5 days for delivery). If you have any further questions, please feel free to reach back out to our customer service team at 866-858-1294 or Help@TheInsoleStore.com.

Posted 2 years ago

“Right one feels great! Left one I feel like I’m walking on a baseball awful!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Sandra. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 2 years ago

“I bought 2 pair of insoles. I had no issues buying and package came in the mail. The product is ok, but not as good as I had hoped, I'll still use them for thinner shoes, not for hiking shoes.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Mindy. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 2 years ago

“This was my first purchase of Oofas, and while they helped my pain in my knees and back - they were much too large, and my right foot rolls over to the right - apparently no support on that side. So I'm afraid that I can't wear them at this time. Not sure how to balance the comfort with fit! and lack of support!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Ellie. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 2 years ago

“What I ordered was not what I expected.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Molly. We do offer free return shipping and free exchanges if you would like us to get you a better-suited product. Our Return and Exchange information can be found here: https://theinsolestore.com/pages/returns-exchanges Our Customer Service Team can be reached at either 866-858-1294 or Help@TheInsoleStore.com and they would be more than happy to help you with a product recommendation! We appreciate your business.

Posted 2 years ago

“I specifically asked that you do not send Ads; but I have been getting two a day for at least 3-weeks. STOP Immediately.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Al. The only emails you will get from us when you make a purchase are the Order Confirmation, the Tracking Information, and then a Review follow up to let us know how we can make your next shopping experience better. We do not send out ads and we do not show you subscribed to our emailing list. If you have any further questions, please feel free to reach out to us at Help@TheInsoleStore.com

Posted 2 years ago

“We haven’t received our parcel yet.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Helen. Our first review request asks about your shopping experience. Once the order arrives, we will ask about the product. Do be advised that international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. At shipping, a tracking link was emailed. If you need any help following that tracking, just let us know. We appreciate your business.

Posted 2 years ago

“The size chart needs to be adjusted because I ordered my size but the product I received was too small.”

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Posted 2 years ago

Thank you for your feedback, Robert. We're sorry to hear that the sizing did not work out for you. If you need any help with recommendations or exchanges, just let us know. We appreciate your business.

Posted 2 years ago

“Great insole! Everything is good! Exept for one thing i need to feel like more bouncier on forefoot”

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Posted 2 years ago

We appreciate your feedback, Jasper! If you need help with other recommendations, just let us know. Thank you for your business!

Posted 2 years ago

“They said returns will be easy and free. Ups needed me to email your code to them which didn’t work, so now I’m stuck with shoes that are too mushy for me.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Carol. Our prepaid return shipping label is for USPS. You can print, have printed, or if you need further assistance with the label, just let us know. We appreciate your business.

Posted 2 years ago

“I had purchased some wool inserts several years ago from your company and they were wonderful. So needed some more and ordered. They are so much smaller and not nearly as thick as the others. So small I could not use. I even ordered two sizes. 8 and 9. My foot is 8.5. Both too small. Thank you for asking. With Regards,”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Rebecca. We're sorry to hear that the Pedag Wool insoles did not work out well for you. We're happy to take them back for return or exchange within the 30 day Pedag Wear Test Guarantee. If you need any help with that process or with recommendations, we're happy to assist. We appreciate your business.

Posted 2 years ago

“Shipping and communication was great. The offer of free returns with a restocking fee should be transparent. It is mentioned but in a secondary level of policy.”

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Posted 2 years ago

We appreciate your feedback, Rachel. We do have a lot to lay out in our return policy, so we do apologize if you found the restocking fee to be too far down. Thank you for your business.

Posted 2 years ago

“I do believe the insole would be perfect for the right person. These were made for arches, mine is needed for my heel”

Helpful Report

Posted 2 years ago

We appreciate your feedback, Debora. If you would like help with recommendations, our product specialists are happy to assist.

Posted 2 years ago

“I think that the insoles are constructed very well. The height of the arch and the width of the extended Arch underneath my foot made them very uncomfortable for me.”

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Posted 2 years ago

Thank you for your feedback, Clinton. We're sorry to hear that they were uncomfortable for you. If you would like help with recommendations, our product specialists are happy to assist.

Posted 2 years ago

“Shipping took longer than expected. The insoles absolutely are pathetic! Overpriced, and nothing more than hard cardboard! Nothing at all as advertised. Nothing soft about them!! Will not buy again!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Mark. We are so sorry to hear that the Merrell Insoles did not work out well for you. Our product specialists are available if you are interested in recommendations for better-suited insoles for you. You can also find our return instructions at the link below if you would like to return either pair. We appreciate your business. https://theinsolestore.com/pages/returns-exchanges

Posted 2 years ago

“extremely slow delivery did not get sent normal UPS which would have arrived as stated and what i had paid for - very deceptive this is the second order in placed and injabe not received either item o would like a refund for the delivery fee i paid as it was not sent via the delivery company i paid for”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Kim. Unfortunately, all international orders are extremely delayed due to pandemic customs procedures, of which Australia has the most strict. Both orders were indeed shipped via UPS. They are then transferred to Australia Post for local delivery. Even without the protocols in place, international orders averaged 10-14 business days for delivery. Your first order shipped 14 business days ago, and your second order shipped just 9 business days ago. Please allow extra time for destination country procedures. If you need any help following your tracking, please let us know.

Posted 2 years ago

“I’m not happy about the restocking fee. I will never take the chance again of ordering something that may have to be returned. Especially since I ordered the right size and it was too small.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Susan. We are sorry to hear about your disapointment with the restocking fee. We do make our return policy clear online. This fee is also waived for returns, so if you need to exchange for a different size, there is not a fee. We appreciate your business.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 5,872 reviews