TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,891 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,891 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had bought the same kind of pad at the local drug store at a much lower price. When I placed my order with Insole, I thought I was getting a full sole, not just a ball of foot pad. I would like to return my order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Claudia. You can find our return instructions & portal at the link below. If you need any help with recommendations, our product specialists are happy to assist. https://theinsolestore.com/pages/returns-exchanges

Posted 2 years ago

“Don’t seem to be the same great fit as lost time.”

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Posted 2 years ago

Thank you for your feedback, Christina. If you need any help making an exchange for a different size, just let us know. We appreciate your business!

Posted 2 years ago

“Product is great, quick shipping from the company but mode of shipping is an issue. I ordered on a Monday and paid extra for expedited shipping to have before the weekend. It wasn’t delivered until the following Tuesday. USPS should never be used for shipping packages. 8 days to travel 2 states away”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Lee. We are so sorry about your delay from USPS. We have refunded your Priority Shipping charge, and if you need any further assistance, just let us know. We appreciate your business!

Posted 2 years ago

“I cannot wear my insoles. They do not fit in any of my shoes”

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Posted 2 years ago

Thank you for your feedback, Betty! We are so sorry that your insoles do not fit. We'll be happy to take them back for return or exchange. You can find our return portal and instructions at the link below. Our product specialists are also avialable to help with recommendations if you are interested. https://theinsolestore.com/pages/returns-exchanges

Posted 2 years ago

“My order for discounted insoles was cancelled and magically I was allowed to order shorthly afterwards at full increased per item cost.”

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Posted 2 years ago

Thank you for your feedback, Charles. We just show one order for you, which was discounted. If you need any further assistance, please let us know. We appreciate your business.

Posted 2 years ago

“Everything fine except color I wanted was out of stock so took less attractive option. Also 7 working days to receive package shipping from 500 miles away is poor. Shipping from China is faster.”

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Posted 2 years ago

Thank you for your feedback, George. We do apologize for any delay on your end. As listed in our shipping policy and at checkout, international orders to Canada estimate 10-14 days, so you were actually ahead of schedule. We appreciate your business, and if you need any assistance in the future, please let us know.

Posted 2 years ago

“I was not aware that the insoles were so short and I’m not sure how to make them stay in the right position in my shoes.”

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Posted 2 years ago

Thank you for your feedback, Marsha! We're sorry to hear that you're having issues keeping the Morton's Toe Insole in place. We recommend either placing them under your existing shoe insole if possible, or you can use any adhesive to keep them in place. We sell a product on our website called Shoe Goo that can do this. If you need any further assistance, just let us know. We appreciate your business!

Posted 2 years ago

“I ordered the Spenco Cross-Trainer Insoles which I love, but...it takes forever to receive. Yet to receive the order I placed on 1/20?”

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Posted 2 years ago

Thank you for your feedback, Barbara. We do apologize for that delay. At shipping, we emailed a confirmation with tracking. If you need any help following that tracking, please let us know. The order is currently scheduled to deliver Tuesday. We appreciate your business!

Posted 2 years ago

“The website was easy to navigate, and customer service was courteous enough.”

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Posted 2 years ago

Thank you for your feedback, Joseph. We appreciate your business!

Posted 2 years ago

“I was disappointed that I had to pay for the return postage cost for the exchange. Other providers have not charged me even when it was a return without exchange.”

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Posted 2 years ago

Thank you for your feedback, Pamela. We're sorry to hear that you were disappointed with the return policy. We offer the majority of our products at a discounted price versus the full retail price. In addition to this, we cover the cost of shipping for all domestic orders over $20 USD. Because we provide these two benefits to help offer our products to you at the lowest possible price, we unfortunately do not cover the cost of return shipping. We appreciate your business.

Posted 2 years ago

“l don't yet have the product to comment - happy to once l have them and tried them.”

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Posted 2 years ago

Thank you for your feedback, Brenda. Our first review request asks about your shopping experience. Once the order arrives, we will ask about the product itself. When the order shipped, a shipping confirmation email was sent with tracking. If you need any help following the tracking, just let us know. Please be advised that we are in the United States, and international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. We appreciate your business!

Posted 2 years ago

“Proved to be useless for me.”

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Posted 2 years ago

Thank you for your feedback, Robert. We're sorry to hear that they did not work for you. We're happy to take them back for return or exchange. Our product specialists are also available to help with recommendations if you are interested. We appreciate your business.

Posted 2 years ago

“I like the shoes I ordered. They are vey comfortable and we’re delivered in a timely manner. However, the were very expensive, and I can orde Spence shoes on eBay at a fraction of the cost.”

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Posted 2 years ago

Thank you for your feedback, Kathie. We do apologize that you found Spenco shoes at a lower cost on secondary platforms, but please be advised that many of the products on the secondary market are not legitimate. As an authorized retailer, you can always rest assured that our products came directly from Spenco. Our pricing is also set in accordance with their retailer guidelines. We appreciate your business!

Posted 2 years ago

“The product was too big despite the recipient being very true to size. The exchange process was a pain and returns have a 10% processing fee. Otherwise I was happy with service. They were responsive and shipped quickly.”

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Posted 2 years ago

Thank you for your feedback, Michelle. We do apologize that the sizing did not work for the recipient. The 10% return fee is waived for exchanges if they do want to try another size. If you need any assistance, just let us know. We appreciate your business!

Posted 2 years ago

“Delivery takes too long.”

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Posted 2 years ago

Thank you for your feedback, Anastasia. We show that your order took 5 business days to deliver. As listed in our shipping policy & at checkout, our free shipping option estimates 5-7 business days. We do offer expedited options at checkout if you ever need an order faster than the listed estimate. We appreciate your business.

Posted 2 years ago

“Nice cushion but no support for my Morton’s neuroma! 😢”

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Posted 2 years ago

Thank you for your feedback, Tiffany. If you need any help with a recommendation for a product better-suited for you, just let us know. We appreciate your business!

Posted 2 years ago

“Can't review! Still have not received my order. Was hoping to have them for my trip to Hawaii but they didn't get here yet.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Amy. Your order is scheduled to deliver Wednesday. If you need any help following your tracking, just let us know. Please be advised that we do offer expedited shipping options at checkout if you need orders by a certain date that the Free Shipping cannot provide. We appreciate your business.

Posted 2 years ago

“Haven’t used it yet”

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Posted 2 years ago

Thank you for your feedback, Marcia. We ask for feedback on your shopping experience & your item. If you have not used your item yet, we ask that you please wait to review them until you do. We will reach back out in the future to hopefully receive feedback on the item. We appreciate your business!

Posted 2 years ago

“They arrived quickly However the insoles looked used and returned... I have bought this product before...they looked replaced in the packaging... Sorry, just my opinion AA”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Zan. We're sorry to hear that. We don't sell any used items, but unfortunately, our items do sometimes get a little beat up in transit. We're happy to help with an exchange should you need. We appreciate your business.

Posted 2 years ago

“Stop asking me to review. I still haven’t received my order”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Liam. Our first request is asking for a review of your shopping experience. Once the order arrives, you are asked to receive the product. If you need any help with your tracking, just let us know. International orders are unfortunately delayed due to pandemic customs procedures. We appreciate your business.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 5,891 reviews