TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shipping and communication was great. The offer of free returns with a restocking fee should be transparent. It is mentioned but in a secondary level of policy.”

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Posted 3 years ago

We appreciate your feedback, Rachel. We do have a lot to lay out in our return policy, so we do apologize if you found the restocking fee to be too far down. Thank you for your business.

Posted 3 years ago

“I do believe the insole would be perfect for the right person. These were made for arches, mine is needed for my heel”

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Posted 3 years ago

We appreciate your feedback, Debora. If you would like help with recommendations, our product specialists are happy to assist.

Posted 3 years ago

“I think that the insoles are constructed very well. The height of the arch and the width of the extended Arch underneath my foot made them very uncomfortable for me.”

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Posted 3 years ago

Thank you for your feedback, Clinton. We're sorry to hear that they were uncomfortable for you. If you would like help with recommendations, our product specialists are happy to assist.

Posted 3 years ago

“Shipping took longer than expected. The insoles absolutely are pathetic! Overpriced, and nothing more than hard cardboard! Nothing at all as advertised. Nothing soft about them!! Will not buy again!!”

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Posted 3 years ago

Thank you for your feedback, Mark. We are so sorry to hear that the Merrell Insoles did not work out well for you. Our product specialists are available if you are interested in recommendations for better-suited insoles for you. You can also find our return instructions at the link below if you would like to return either pair. We appreciate your business. https://theinsolestore.com/pages/returns-exchanges

Posted 3 years ago

“extremely slow delivery did not get sent normal UPS which would have arrived as stated and what i had paid for - very deceptive this is the second order in placed and injabe not received either item o would like a refund for the delivery fee i paid as it was not sent via the delivery company i paid for”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Kim. Unfortunately, all international orders are extremely delayed due to pandemic customs procedures, of which Australia has the most strict. Both orders were indeed shipped via UPS. They are then transferred to Australia Post for local delivery. Even without the protocols in place, international orders averaged 10-14 business days for delivery. Your first order shipped 14 business days ago, and your second order shipped just 9 business days ago. Please allow extra time for destination country procedures. If you need any help following your tracking, please let us know.

Posted 3 years ago

“I’m not happy about the restocking fee. I will never take the chance again of ordering something that may have to be returned. Especially since I ordered the right size and it was too small.”

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Posted 3 years ago

Thank you for your feedback, Susan. We are sorry to hear about your disapointment with the restocking fee. We do make our return policy clear online. This fee is also waived for returns, so if you need to exchange for a different size, there is not a fee. We appreciate your business.

Posted 3 years ago

“Hate to give a bad review, but for the money; I’m just not there. They are $40 comfortable and that’s just cus i didn’t want to break a $20, and you didn’t have a $10.”

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Posted 3 years ago

Thank you for your feedback, Garett. We do apologize that the OOFOS did not work out as expected for you in value. Our prices are set in accordance with manufacturer guidelines. If you need any help with recommendations or other products, we're happy to assist!

Posted 3 years ago

“Have not received the goods yet”

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Posted 3 years ago

Thank you for your feedback, Gerardine. Our first review request asks about your shopping experience. Once the order arrives, we will reach out regarding the product. We are located in the United States, so do be advised that international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. At shipping, a confirmation email with tracking details was sent. If you need any help following that tracking, please let us know. We appreciate your business.

Posted 3 years ago

“I did like the product, they did not work. The service was good and shipped quickly”

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Posted 3 years ago

Thank you for your feedback, Lessa. We are glad to hear the experience was acceptable, but are sorry to hear that the product was not right for you. Our product specialists are happy to help with a recommendation should you be interested. We appreciate your business.

Posted 3 years ago

“I had to email you to request the return authorization and instructions. That should be included in the delivery. Every time I order something NOT from Amazon, I'm remined why I shouldn't do that.”

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Posted 3 years ago

Thank you for your feedback, Janet. We make all of our return instructions available clearly on our website. We apologize that you prefer Amazon as we are a small business and strive for orders to be accurate so that returns are not necessary. If you need any assistance from us in the future, we're happy to help.

Posted 3 years ago

“The Men's 8 show was too small,need a Men's 9.”

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Posted 3 years ago

Thank you for your feedabck, Joel. We'll be happy to exchange them for you. If you need any help, just let us know. We appreciate your business.

Posted 3 years ago

“I ordered the regular insoles for metatarsal support with gel and got the insoles to be worn with high heels which I don't do. They don't fit my shoes very well but so far they do seem to support my metatarsal which is what I needed the most. If I had my choice I would rather have the regular shoe fit.”

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Posted 3 years ago

We appreciate your feedback Dion. We do show the order was placed for Pedag Lady Gel Insoles which are the high heel model. They do have a 30-day Wear Test Guarantee, so we're happy to take them back for return or exchange. If you need any help, just let us know. Thank you for your business!

Posted 3 years ago

“I liked your service,but I didn’t like your cutting almost $6.00 from my account, on the return! I have promised myself to spend $2.00 on gas and go to the stores myself, than to buy online.and lose$ 6.00. Thanks.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Faiza. We do make our return policy clear. Return shipping is free, and all returns have a 10% return fee, which is waived on exchanges. If you need any further assistance, just let us know.

Posted 3 years ago

“the insoles are far too wide, just needed wide at the toebox for "Altra " shoes but I shall keep them as they are perfect at the toe and will cut down at instep to fit”

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Posted 3 years ago

Thank you for your feedback, Peter. We are sorry to hear that they did not work out well for you. We do have standard-width options that can work well with Altras (such as the Icebug brand). If you need help with recommendations or the return/exchange process, our product specialists are happy to assist. We appreciate your business.

Posted 3 years ago

“I really need support in the metatarsal area, and these insoles don't provide that. The arch support is fine, but isn't enough for the forefoot.”

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Posted 3 years ago

Thank you for your feedback, Jill. If you need help with recommendations or the exchange process, our product specialists are happy to assist. We appreciate your business.

Posted 3 years ago

“Merchandise was promised delivery 10 march. Axis the 11th received nothing. I will wait one more day if it not delivered please game dome action or if u cannot then RSVUND MY total Purchase price…Thsnk u 4 listdninv…..Manuel a. Torres”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Manuel. We do see the order as delivered Saturday. Couriers do sometimes pre-mark packages as delivered, especially on weekends. We will be happy to reship or refund if not received by end of day Tuesday. If you need any further assistance, just let us know.

Posted 3 years ago

“Impressive measuring and designing equipment, together with personnel expertise is hard to beat. Never the less, for reasons I can't explain I'm left with an orthotic that doesn't help but only makes things worse. And this after personnel listened carefully to me and did what they thought would help. It has not. I now have an orthotic the fits but doesn't correct a severe supanation I have developed since using the orthotic.”

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Posted 3 years ago

Thank you for your feedback, William. We are sorry to hear that the Pedag Step Arch Inserts did not work out for you. We don't see any correspondence with our team, but if you would like help with better-suited options or with the return process, our product specialists are happy to assist. We appreciate your business.

Posted 3 years ago

“The quality is great, I wish the size was closer to my shoe size. The choices of short or long aren’t enough. Maybe add a medium!!”

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Posted 3 years ago

Thank you for your feedback, Paula. Unfortunately, we are a retailer and do not manufacture the Morton's Toe Carbon Fiber Insoles. These are not meant to be needed to fit from heel to toe, so that is why there are large size ranges. If you are having issues with the insole sliding around, we do offer an adhesive called Shoe Goe on our website. If you need any further assistance, our product specialists are happy to help. We appreciate your business!

Posted 3 years ago

“they are fairly good but only work for about 40miles”

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Posted 3 years ago

Thank you for your feedback, Ronald. If you are interested in recommendations for other options, our product specialists are happy to assist. We appreciate your business.

Posted 3 years ago

“Not satisfied with the amount of arch support. Layout size and the strong adhesion looks good. However, the low amount of support doesn't do much for my falling arch. The jell height needs to be at least double the amount contained, if not triple the height. I could perhaps buy two more sets to stack up to fill the area under the high arch that is needed.”

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Posted 3 years ago

Thank you for your feedback, Edward. We are sorry to hear that this specific insert did not work out well for you. If you need any assistance with the return/exchange process or help with recommendations for better-suited options, our product specialists are happy to help. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews