TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They arrived quickly However the insoles looked used and returned... I have bought this product before...they looked replaced in the packaging... Sorry, just my opinion AA”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Zan. We're sorry to hear that. We don't sell any used items, but unfortunately, our items do sometimes get a little beat up in transit. We're happy to help with an exchange should you need. We appreciate your business.

Posted 4 years ago

“Stop asking me to review. I still haven’t received my order”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Liam. Our first request is asking for a review of your shopping experience. Once the order arrives, you are asked to receive the product. If you need any help with your tracking, just let us know. International orders are unfortunately delayed due to pandemic customs procedures. We appreciate your business.

Posted 4 years ago

“Hello, haven't received my order and didn't get order ship out”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Miguel. We sent a tracking email to the gmail address provided at checkout when your order shipped. It may have gone to your spam folder since it is automated. If you need help locating your tracking, please reach out to us. Tracking shows your order is scheduled to deliver today. We appreciate your business.

Posted 4 years ago

“I ordered the Oofos shoes through you and received a 5% vets discount. Two days after I received another email saying I could get a 10% discount; I won’t do business With anyone who operates like this. I get my products elsewhere.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Michael. Our Veterans Day Sale was also 10%. You received 10% on your order. Your OOFOS went from $59.95 to $53.96 USD. If you need any further assistance, just let us know. We appreciate your business.

Posted 4 years ago

“I think that they are difficult to insert in the shoe. Not exactly the size you choose.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Linda! If you're referring to the Superfeet Berry, they are sold in size ranges and are trim-to-fit if they are too large. If you need any assistance, just let us know. We appreciate your business!

Posted 4 years ago

“Not as thick as I had hoped.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Alexa. If you are interested in recommendations for thicker insoles, just let us know. We're happy to help. We appreciate your business.

Posted 4 years ago

“Unfortunately, I found the sock sizes did not correspond to shoe sizes. I returned two pair, one of which was a compression sock that was too painful and asked for a refund. That worked out fine. However, the second pair was too large so I requested an exchange for a smaller size. What I got was the same size back. And it's not worth following up.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Diann! We're sorry to hear it. Our exchange processing goes by SKU # provided on the RMA form, which was the same size. We're happy to help initiate an exchange. We'll be emailing a return shipping label for you to proceed if you are interested. We appreciate your business.

Posted 4 years ago

“As I have previously stated, I placed an order on 10/29/21. As of 11/11/21. I haven't received the order. I discovered after talking with an individual at your company, the reason I haven't received the order is because Fed Ex is still having pandemic issues. I think I'm supposed to get the order today. We'll see. I think the pandemic is now being used as a convenient excuse.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Larry. Your order was shipped the same day as placed. Unfortunately, we cannot control carrier delays. Carrier delays are not convenient for us. Unfortunately, the pandemic is indeed still impacting deliveries as processing speeds are still slowed, and all mail services have had staffing issues. We understand your frustration and appreciate your business.

Posted 4 years ago

“It would be nice to get discount codes before I place orders I don’t need a code after I place an order”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Bryan! We typically have sales based around holidays. We also have a loyalty program to earn discount codes if you are interested in that. We do apologize if a sale or discount came through after your order. We appreciate your business.

Posted 4 years ago

“The toe separators are more flimsy than I would have liked. They are comfortable, but I'm not sure how helpful they are.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Kim. We are sorry that the toe separators from your order were flimsier than you were expecting. If you need any help with a return, exchange, or recommendation for another product, don't hesitate to reach out to us. We appreciate your business.

Posted 4 years ago

“These insoles do not fit my foot at all. I would like to return them.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Cindy. As we wrote on your other review, we're happy to take them back for return or exchange under Birkenstock's satisfaction guarantee. You can find our return instructions here: https://theinsolestore.com/policies/refund-policy

Posted 4 years ago

“I can’t write a review when I haven’t received my order yet”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Joe. Our first review requests asks about your shopping experience. Once you receive your item. Your order shipped from our warehouse in the United States October 8th. Please be advised that international orders are typically taking at least 2 weeks to deliver due to pandemic customs procedures. With your tracking already showing the parcel in Canada, you should receive the order this week. We appreciate your business, and if you need any help with tracking, just let us know.

Posted 4 years ago

“Received my insoles quick..the insoles themselves were just as expected but the package made me wish I was wearing gloves..there was something that resembled dried blood on the package..it was really nasty.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Aleesha. We're so sorry to hear about your packaging. If you would like to give us more details on whether it was the mailing package or the product package, we will be happy to investigate. We appreciate your business.

Posted 4 years ago

“It would have been nice to have a return shipping lable, that way when i get sent the wrong size, i could send them back for a exchange. So i have to go on line find a computer to print a shipping label. Its not good customer service”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Diane. We are working towards an online return platform. Unfortunately, we do show that your reviewed order was for a clearance/final sale product, which is not eligible for return, so we would not be able to provide a shipping label as the sandals were final sale which is why there was a 25% clearance discount & only a few sizes were remaining. If you need any further assistance, just let us know. We appreciate your business.

Posted 4 years ago

“The insoles are wonderful, but I paid extra to have them shipped 2 day fedex and it took 5 days to get them. I ordered them on 9/24 and they were shipped from Insole on 9/27. We left on 9/28. I would like a refund on the extra shipping costs.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Nancy. As listed in our shipping policy, our warehouse operates Monday-Friday with an order shipping deadline of 2pm EST Monday-Friday. Since you placed an order at 4:19pm on a Friday, it was shipped Monday morning and delivered as scheduled Wednesday. We appreciate your business and have refunded your shipping fee. Please allow 1-3 business days for your account to reflect the refund, and for future orders, please keep our shipping policy in mind.

Posted 4 years ago

“My husband has not tried our recent purchase. We are both not very happy that you have discontinued or no longer making the low arch supports we purchased in the past.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Susan. We are not a manufacturer. We are a retailer for several brands, so unfortunately, we do not have control over discontinued items from brands. We appreciate your business and if we can help with recommendations, just let us know! We appreciate your business.

Posted 4 years ago

“The product I bought was a LARGE ball of foot pad. I was so disappointed in the size of it. It’s so small, not large at all as advertised.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Barbara. As we mentioned in your product review, the measurements are listed on the product's page. The "small, medium, and large" of the product are just relative to shoe size. We would be happy to take them back for return or exchange. We're also available for recommendations of larger metatarsal pads. We appreciate your business.

Posted 4 years ago

“The service was great and quick. But the insoles are 3/4 of an inch too short. I ordered a 9, they say 9, but they're too short for my size 8.5 shoes. I'm using them.. was desperate..and they ARE very comfy”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Meri. We're sorry to hear that they are slightly too short. Spenco does offer a 60-day satisfaction guarantee, so we would be happy to take them back to exchange for the next size up if you're interested. We appreciate your business!

Posted 4 years ago

“Love your shoes, ordered two weeks ago, haven’t received them yet. Fed Ex is getting slow!”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Pamela. We do see that your order has delivered. We do apologize for that delay. We appreciate your business!

Posted 4 years ago

“My orders come fairly quickly; however, the boxes are always destroyed. They were not as bad in the past, but much worse now. So far, everything inside is ok. I remove insoles and discard boxes and put my supply in plastic bags.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Marsha! We're sorry to hear that the boxes were beat up in transit. We are currently researching better packaging options. We appreciate your business!

Posted 4 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews