Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

“I was looking for specifically SPENCO heal pads, but got diverted to this site. The ones I finally found aren't exactly what I was wanting, but I'll see once I get them. Whether walking or running, we hit heal first and it wears out our shoes quickly. The extra padding under the heel is not only good for the feet, but also for the knees as the extra padding takes stress off our knees.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Carol! The Spenco RX Heel Cushions have been discontinued by Spenco, which is likely why you were unable to locate them. We hope that the PowerStep Adjustable Heel Lift you ordered is a good fit for your needs, and if they simply do not work out for your needs they are covered under our Wear Test Guarantee for 30 days and are eligible for return or exchange within that time frame. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 9 months ago

“Well, I couldn’t find the area where I could enter my credit card. I needed assistance from a sibling.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Yvonne! We are so sorry to hear that you had trouble placing your order online, and were unable to find the area to enter your credit card number at checkout. If you ever require order assistance in the future, please feel free to email us at Help@theinsolestore.com, or give us a call at 866-858-1294. Our Customer Service Team is available Monday-Friday 9:00AM-5:00PM for order assistance. We appreciate your business!

Posted 9 months ago

“at one time there were many style in size 5 but see that many brands carried begin at size 6.”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We do apologize that you have been unable to find many brands that offer products in your requested size, a women's size 5. Should you ever need assistance locating product in your size in the future, our Customer Service Team is more than happy to assist you at Help@theinsolestore.com. We hope you enjoy your order, and we hope to serve you again in the future!

Posted 10 months ago

“I put the insoles in my shoes & could not walk normally. My feet hurt while the insoles were in my shoes. I had to remove the insoles to get some relief. I am very disappointed. Phil Burgess”

Helpful Report

Posted 10 months ago

Phil, thank you for your review about your insoles and we're sorry to hear that they are not a good fit for your needs. At your earliest convenience, if you will please reach out to our Customer Service team at Help@TheInsoleStore.com we would love to help you with a product recommendation and information on getting these exchanged. We appreciate your business!

Posted 10 months ago

“the distinction between my options was not clear, even when I chose the arch support, size, activity. With flat feet, do I want high arch support or low?”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Peter! We are so sorry to hear that you had some trouble figuring out which of our products is best suited to your flat feet. If you have flat feet, you will typically want an insole that features a low arch support. Some people who have flat feet wish to raise the arch in their foot with their insole, and will choose an insole that has a medium to high arch. Each person's individual foot needs are different. One of our Product Specialists would be happy to assist you with a personalized product recommendation, if need be. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com should you require further assistance. We appreciate your business!

Posted 10 months ago

“It was sort of okay As it was hard to find The Right type (not neccesarily your Fault) . I may up the rating AFTER I get them and use them a bit. also somehow you had all my Ordering info whithout my giving it to you (who ever gave it to you did so whithout my permission ) while conveinant ;asthe son of a accountant , that's a no-no. PRH”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Peter! This email is asking you to review your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to review your product after it has been received. We are sorry to hear that you experienced trouble trying to find the right product for your needs! We offer an Insole Recommendation Quiz to help narrow down which of our products are best suited to your needs. Our Product Specialists are also readily available Monday-Friday 9:00AM-5:00PM via chat or email to assist you with a personalized product recommendation if need be! In regards to your information being saved in our system, we are only able to store the customer information that has been given to us from previous orders. We did not have your order information stored in our system before your order was placed, as this is your first order with our company. Is it possible your web browser could have saved your information from a previous order you placed elsewhere? Our website utilizes Shopify as a payment service, and Shopify is widely used on many websites. Their payment service, Shop Pay, may have been utilized on a previous website, and that information may have transcribed to ours as we also utilize Shop Pay. To unsubscribe from Shop Pay, please follow this link: https://shop.app/delete-account If you have any further questions or if we can help with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 10 months ago

“don't know till I try on shoes”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Diane! This review is asking you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to rate your product after it has been received. Your tracking reflects that your order is scheduled to be delivered today, Friday 6/23. We hope you enjoy your order once we receive it, and we appreciate your business!

Posted 10 months ago

“Waited a little too long for chat response and like an hour got response and was told that my chat was shut down because I wasn't there, you did leave a recommendation and I purchased, small complaint however, hope my new insoles are comfy”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We show that you chatted into our help desk on 6/19/23 at 9:30AM. One of our customer service associates responded back to your chat at 9:56AM regarding your inquiry, and then again at 10:05AM to recommend some insoles that met your needs. We are so sorry if there was a miscommunication somewhere along the way! We hope you enjoy your new insoles, and if you require assistance with anything else please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything! We appreciate your business.

Posted 10 months ago

“Website was like any other.”

Helpful Report

Posted 10 months ago

Thank you so much for your positive feedback, Dawn! We really appreciate your kind words about TheInsoleStore.com. We strive to make our customers happy by providing a wide selection of quality insoles along with efficient customer service. We truly value all your input and are thrilled to hear you’ve had such a great experience with us. Please don’t hesitate to reach out if you ever need help with any of our products or services, or if you need help finding anything on our website. We hope to serve you again in the future!

Posted 10 months ago

“The inserts are very comfortable”

Helpful Report

Posted 11 months ago

Thank you so much for your feedback about TheInsoleStore.com. We really appreciate you taking the time to let us know how we're doing! We're so glad to hear that you found our website easy to use, and that you got your product in a reasonable time. We work hard to make sure each of our customers is satisfied, so it's great to see that the effort paid off for you. Please don't hesitate to reach out if you ever need any assistance in the future. Thanks again for your kind words! It's really great to know that our efforts have made a positive impact.

Posted 11 months ago

“I had a time trying to find what I needed”

Helpful Report

Posted 11 months ago

Thank you for your feedback, James! We are so sorry to hear that you ran into trouble trying to find what you needed on our website. Should you ever need help finding something on our website in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for assistance as we are more than happy to help. We appreciate your business and hope to serve you again in the future!

Posted 11 months ago

“I’ll let you know when I receive them Thanks Larry”

Helpful Report

Posted 11 months ago

Thank you for your feedback, Larry! We show that your order left our warehouse on 5/30 and was marked as delivered on 6/1. We hope you enjoy it! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your loyalty and continued support of TheInsoleStore.com!

Posted 11 months ago

“I now have parcel. Delivery took about 8 days”

Helpful Report

Posted 11 months ago

Thanks Gordon for taking the time to provide us with your feedback! We are glad that you have found the our services and product at TheInsoleStore.com to be to your overall satisfaction. We strive to make our customers happy and to provide quality products and services. We appreciate you taking the time to provide us with constructive feedback helping us to ensure that we are delivering a top-notch online shopping experience. Our Free Shipping has an estimated delivery time of 5-7 days, so it appears as if your package arrived on the tail end of that time frame. Rest assured, we do offer expedited delivery services should you need to pay to receive your order within a certain time frame, for future reference. If you have any questions or need any help, please reach out to us. We'd love to hear from you.

Posted 11 months ago

“The size delivered was totally incorrect. Ordered a 2x and got one that must be a very small.”

Helpful Report

Posted 11 months ago

Thank you for your feedback, Donna! We are so sorry to hear that you received the wrong size in your order. We show that the size 2X-Large: Men's 15.5+ / Left Foot is what was ordered and shipped out to you. We will be reaching out to you privately to resolve this issue. We appreciate your business.

Posted 11 months ago

“It was okay. Nnnnnnnnn”

Helpful Report

Posted 11 months ago

Thank you so much for the great review of TheInsoleStore.com! We truly appreciate your support. Thank you again for taking the time to share your positive feedback!

Posted 11 months ago

“Insoles came quickly. Nice product. However I would have appreciated some kind of messaging about how to fit them into my shoe. They were size "8 to 11" and clearly much longer than my size 8 foot. I have never worn a rubbery sort of insole before, and in trying to figure out how to use them I wound up cutting the top off of one to fit it into the shoe. This was a mistake. Eventually it appears that one is intended to push the insole in (much longer than one's shoe size as it may be) and that it will somehow morph into position. Again, I wish your packaging had explained this for persons such as myself who are new to using this kind of insole.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to provide us with your feedback! We are so sorry to hear that you experienced trouble while trying to trim your Sof Sole Arch Performance Insoles! The insoles are trim-to-fit, and made to accommodate a women's size 8-11. You will trim the insoles down from the toes to fit them into your shoes. We recommend using the factory insole that comes in your shoe as a guide for trimming the Sof Sole Arch Performance Insoles to fit. We also offer a video tutorial on our website for how to trim your insoles, linked here: https://www.youtube.com/watch?v=7QOh1S_2x1k&index=2&list=PLWrjlvFTDMUUVxrYseggVoAPNISpGtysp Please feel free to reach out to our Customer Service Team if you have any further questions, or require assistance with anything else. We are more than happy to help!

Posted 11 months ago

“The gel insole aren't the greatest. I need a gel insole that a little better than ones I ordered.”

Helpful Report

Posted 11 months ago

Thank you for your feedback, Anita. We are so sorry to hear that you are displeased with your product! The insoles you purchased on your most recent order with us do not contain gel in them, so we are unsure of which insoles you are referring to. We will be reaching out to you privately to gather further details regarding this matter. We appreciate your business!

Posted 11 months ago

“Seems the prices go up all the time. I guess like everything else?”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback, Janet! As we receive all of our products directly from the manufacturer, we must follow their minimum advertised pricing as a price point for our products. The price of some of our products have increased due to the current state of the economy, but rest assured that we are providing our customers with the lowest possible pricing we are able to offer our products at. We also have sales and promotions periodically to help with the pricing a bit. We appreciate your loyalty to TheInsoleStore.com, and hope to serve you again in the future!

Posted 1 year ago

“Good I think I found what I was looking for, I will find out upon receiving it”

Helpful Report

Posted 1 year ago

Thank you so much for your positive review of TheInsoleStore.com, Paul! We hope your products are a good fit for your needs once you receive them and get a chance to try them out. Should you ever have any questions or need help with anything else, please don’t hesitate to reach out to us at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Shopping experience good. Not what I expected for $40. My podiatrist claimed you guys were the best.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Kurt! We are pleased to hear that your shopping experience with TheInsoleStore.com was positive! If your Spenco Total Support Original Insoles are not working out well for your needs, we will happily accept them back for return or exchange as they are covered under our Wear Test Guarantee for 30 days. We offer many different insoles and insole brands, so its possible a different insole or brand may be a better fit for your needs! Our product specialists would be more than happy to assist you with a personalized product recommendation to find a different insole that is better suited to your needs. Should you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews