Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

“Shipping took a long time.”

Helpful Report

Posted 1 month ago

Thank you for your review, Maureen! We are so sorry to hear that the shipping took longer than expected. We show that your order shipped out on 3/13 and arrived to you on 3/18, which falls within our estimated delivery time frame of 2-5 days for orders that are shipped with our Standard Shipping method. We strive to ensure timely delivery, and your feedback is invaluable in helping us improve. If you have any concerns or need assistance, please don’t hesitate to reach out. We appreciate your understanding and hope to serve you better in the future!

Posted 3 weeks ago

“I’ve purchased 4 pairs of Pedag leather insoles (1 for each family member). Service is prompt and the product quality and pricing are very good. I think we’re all adjusting to them. I’ll definitely order from The Insole Store in the future.”

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Posted 1 month ago

Thank you for your thoughtful 4-star review, Kelly! We're glad to hear that you found our service prompt and the quality of Pedag leather insoles to your liking. Adjusting to new insoles can take some time, and we appreciate your patience. We look forward to serving you and your family in the future! If you have any questions or need assistance, just let us know. Your support means so much to us!

Posted 1 month ago

“Mostly all good, I was supposed to get a 10% discount but was never applied.”

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Posted 2 months ago

Thank you for your review, Bob! We're glad to hear that you had a mostly positive experience. We sincerely apologize for the oversight with the 10% discount. We will be reaching out to you privately to ensure your discount is retroactively applied to your order. If there's anything we can do to assist you further, please don't hesitate to reach out. We truly appreciate your support and hope to see you again soon!

Posted 2 months ago

“Did not have my size, Ordered a larger size to trim upon arrival.”

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Posted 3 months ago

Thank you for your review, Charles! We're glad to hear you're able to adjust the size for your needs. If you have any questions about the trimming process or need further assistance, don’t hesitate to reach out to us at Help@theinsolestore.com. We appreciate your understanding and hope you love your new insoles!

Posted 3 months ago

“I love my insoles, they are the only ones I have found the really help my feet.”

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Posted 3 months ago

Thank you so much for your feedback, Sherrie! We show that one of our associates emailed you back yesterday regarding this concern, and you followed up to let us know that you received your order! We hope you absolutely love your insoles! If you require further assistance or have any questions/concerns, please feel free to reach back out to us at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business and hope to serve you again in the future!

Posted 3 months ago

“ordered insoles on 12/31/24 said they would be delivered by mail on 1/2/25 ,, have not recieved conformation on them through my email as of today 1/3/25 thank you”

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Posted 4 months ago

Thank you for your review, Steve! We appreciate your feedback and understand your concern about the delivery confirmation. We show that your order was placed on 12/31/24 when our warehouse was closed in observance of New Year's Eve. As we were also closed on New Year's Day, your order shipped from our warehouse on 1/2/25. A shipping confirmation email was sent to you when your order left our warehouse. Per your tracking, your order was marked as delivered today, and you should have received a delivery confirmation email as well. Please feel free to reach out to our customer service if you require further assistance, and we sincerely hope you enjoy your order. Thank you for choosing TheInsoleStore, and we look forward to serving you again!

Posted 3 months ago

“I like the ability to order my inserts from you. The only negative thing I have to say that it just takes so long to get here my delivery has not gotten here yet and it’s been over a week.”

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Posted 4 months ago

Thank you for your review! We’re glad to hear you enjoy ordering your inserts from us. We apologize for the delay in delivery, as we know how important it is to receive your order on time. We appreciate your patience and understanding, as mail delivery is currently slower that normal due to the holidays. If you have any concerns or need assistance, please feel free to reach out. Thank you for your support, and we hope to serve you again soon!

Posted 4 months ago

“Order process was fine although I’d rather do it over the phone Hopefully shipping will be relatively quick”

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Posted 5 months ago

Thank you for your 4-star review, Jim! We're glad to hear that you found the order process to be fine. We understand that some customers prefer to place orders over the phone, and we appreciate your feedback on that front. Our Customer Service Team is always happy to assist you over the phone at 866-858-1294 with your ordering needs. As for shipping, we're committed to getting your items to you as quickly as possible! If you have any questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again soon!

Posted 5 months ago

“Although ultimately I am confident these will be awesome insoles it was a bit difficult to discern actual differences in-between models”

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Posted 5 months ago

Thank you for your insightful 4-star review, Sean! We appreciate your confidence in our insoles and understand that choosing the right model can sometimes be a bit overwhelming. We're continually working on improving our product descriptions to help clarify the differences between models. If you have any specific questions or need assistance selecting the perfect insole for your needs, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we offer personalized product recommendations from our Product Specialists. We're always here to help or answer any questions, and look forward to hearing from you!

Posted 5 months ago

“Wpould be a 5star, except, I wish there culd be a note: that says something about flattershoe insole patforms need higher arch insole. Stir 5 Star service and Power Step insoles”

Helpful Report

Posted 6 months ago

Thank you for your thoughtful 4-star review, Michael! We're glad to hear you received great service and liked the PowerStep insoles. Your feedback about including notes on arch supports is invaluable, and we'll certainly take it into consideration to enhance our product information. Unfortunately, each person's foot is unique with a different set of needs, so we are unable to include general notes on products as they will not apply to everyone. We do offer personalized product recommendations for our customers, should you ever need help narrowing down which of our products are best suited to your individual needs. If you have any other suggestions or need assistance in the future, please don't hesitate to reach out to our Customer Service Team at Help@theinsolestore.com. We're here to help and look forward to serving you again!

Posted 6 months ago

“easy to navigate site, and artistically presebted.”

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Posted 6 months ago

Thank you for your thoughtful 4-star review, Francoise! We're thrilled to hear that you found our site easy to navigate and enjoyed the artistic presentation. Your feedback inspires us to keep improving. If you have any suggestions or need assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

Posted 6 months ago

“This is my first time here”

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Posted 6 months ago

Thank you so much for rating TheInsoleStore with 4 stars, Gerald! We truly appreciate your positive feedback and are thrilled to hear about your great experience with us. It means a lot to us that you chose us as your go-to store for insoles. We are committed to providing top-notch products and excellent customer service, so we are delighted to know that we met your expectations. Once again, thank you for your support and for giving us the opportunity to serve you. We value your business and hope to see you back at TheInsoleStore soon!

Posted 6 months ago

“Shopping experience was fine, however DHL sent my insoles to the wrong town. Now I have no idea how long before they actually get here. My feet hurt!”

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Posted 7 months ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars, Rose! We truly appreciate your feedback and your support. We apologize for any inconvenience caused by the mishap with DHL. We understand how frustrating it can be when your package doesn't arrive on time, especially when you're in need of relief for your feet. We show that your order is expected to arrive on 9/25/24, and your tracking details will continue to update through final delivery of your order. If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer support team at Help@theinsolestore.com. We're here to help! Thank you again for choosing TheInsoleStore. We sincerely hope that once your insoles arrive, they provide the much-needed comfort and relief you deserve.

Posted 7 months ago

“The process to add my order was fine. Pretty easy in fact. My suggestion that would make it better is to offer quatity discounts, especially to loyal customers.”

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Posted 7 months ago

Thank you so much for rating TheInsoleStore with 4 stars, Sonia! We truly appreciate your feedback and are delighted to hear that you found the process to add your order to be fine and pretty easy. We understand that offering quantity discounts, especially to our loyal customers, would enhance your experience even further. Your suggestion is highly valuable to us, and rest assured that we will take it into consideration for future improvements. Once again, thank you for your support and valuable input. We are here to provide the best service possible and look forward to serving you again in the future.

Posted 7 months ago

“I’ve shopped insole store before. They got sole;And a whole lot more.”

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Posted 8 months ago

Thank you so much for the amazing 4-star rating and your kind words, we truly appreciate it! We're thrilled to hear that you've shopped with us before and had a positive experience. At TheInsoleStore, we strive to provide our customers with the best insoles and beyond. Your support means a lot to us, and we're here to make sure you always have the perfect sole and much more! Thank you again for choosing TheInsoleStore, and we look forward to serving you again in the future.

Posted 8 months ago

“i have bought several types of products. From. my experience thus far only two Pedag brand types were absolutely perfect. DeobFresh and Leather. These two came having the siza requested, relatively durable and very comfortable”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to rate TheInsoleStore with four stars, Magdalena! We sincerely appreciate your support and are thrilled to hear about your positive experience with our Pedag brand products. It's wonderful to know that the DeoFresh and Leather insoles met your expectations perfectly, providing the requested size, durability, and utmost comfort. We truly value your continued trust in our products and are here to assist you with any future inquiries or orders. Thank you again for your kind words and for being a part of TheInsoleStore community!

Posted 8 months ago

“Shipped quickly. Good value. Both boxes of insoles were crushed in the mail. However the insoles themselves appear undamaged.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to rate us with four stars! We truly appreciate your feedback and are glad to hear that you found our shipping to be quick and that you received good value from your purchase at TheInsoleStore.We apologize for the inconvenience caused by the boxes being crushed in the mail. Despite this issue, we're relieved to know that the insoles themselves arrived undamaged. We understand the importance of receiving products in excellent condition and will take your feedback seriously to ensure that all future shipments are properly packaged. We value your support and hope that you continue to enjoy using our high-quality insoles. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to assist you! Once again, thank you for choosing TheInsoleStore and for sharing your positive experience. Your satisfaction is our top priority!

Posted 9 months ago

“I was able to find what I needed easy enough but every time I go to the web site, the prices are higher still. I don't catch up on % off offers either.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars! We greatly appreciate your support and loyalty as a customer. We are glad to hear that you were able to find what you needed easily on our website. We understand your concern about the fluctuating prices, and we apologize for any inconvenience this may have caused. Our team is continuously working to offer competitive pricing and provide the best value for our customers. Our manufacturers do require a minimum advertised price we must retail their products at, but rest assured we are offering our products at the lowest price possible for our customers. To ensure you are aware of our latest promotions and % off offers, we encourage you to subscribe to our newsletter or follow us on social media. This way, you won't miss out on any great deals in the future. We do show that you are subscribed to our marketing emails, so you'll be alerted of all our sales and promotions as soon as they go live. Our biggest sales of the year are typically around the 4th of July and Black Friday, so be sure to be on the lookout for an email from us around those times to save big! Once again, thank you for your valuable feedback and for choosing TheInsoleStore. We look forward to serving you again soon!

Posted 10 months ago

“Very good. However. Ordered a size 11 but to small so need a 12. Sent email today. Need assistance. Thanks”

Helpful Report

Posted 11 months ago

Thank you so much for your generous 4-star rating, Andrew! We appreciate your support and are glad to hear that you had a positive experience with TheInsoleStore. We apologize for any inconvenience caused by receiving the wrong size. We do show that one of our associates was able to email you back to assist with initiating your exchange for a size 12! If you require further assistance, please do not hesitate to reach out to us at Help@theinsolestore.com as we are more than happy to assist. Once again, thank you for your feedback and for choosing TheInsoleStore. We are committed to providing exceptional products and excellent customer service. Best regards, [Your Name]

Posted 10 months ago

“EVERYTHING WENT SMOOTHLY”

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Posted 11 months ago

Thank you so much for taking the time to give us a 4-star rating, William! We really appreciate your feedback and we're thrilled to hear that everything went smoothly with your experience at TheInsoleStore. At TheInsoleStore, it's our utmost priority to ensure a seamless and enjoyable shopping experience for all our customers. We're delighted to know that we were able to meet your expectations. Thank you once again for choosing TheInsoleStore. If you ever need any assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews