TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,845 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,845 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little confusing to me but I finally got through it”

Helpful Report

Posted 1 day ago

“They never arrived...but the company issued a speedy refund. Thank you”

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Posted 3 days ago

Thank you for your feedback, Ellen! We are so sorry to hear that your order never arrived to you. We will be reaching out to you privately to resolve this matter. If you ever run into any issues in the future, please know that our Customer Service Team is always happy to assist, and we can be reached via email at Help@theinsolestore.com. We appreciate your business!

Posted 2 days ago

“I'm hoping the birkos inserts work. y podiatrist says he has a pair and they work as well as molded orthotics. I will ealuate and respond as soon as I can,I shhould receive them this week according to your website.”

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Posted 4 days ago

“I recently purchased my product as my Dr. recommended & I am overall satisfied. I wish that it fit inside all of my shoes.”

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Posted 1 week ago

Thank you so much for your 4-star rating of TheInsoleStore, Gail! We truly appreciate your support and are glad to hear that you are overall satisfied with your recent purchase. We understand how important it is to have a product that meets your doctor's recommendation, and we strive to deliver exceptional quality. We also understand your desire for the insole to fit inside all of your shoes. We offer a wide range of insole options that cater to different shoe sizes and types, so please feel free to browse our selection for alternative options that may better suit your needs. If you require assistance selecting another insole that is suited to your needs, our Customer Service Team would be more than happy to assist you at Help@theinsolestore.com. Once again, thank you for your kind review. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Posted 3 days ago

“Shopping experience was fine.”

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Posted 1 week ago

Thank you for your feedback! This review is asking you to rate your shopping experience with TheInsoleStore. You will receive another email asking you to rate your product after it is received. Your order left our warehouse on 4/15 and was marked as delivered on 4/18 - we hope you enjoy it! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 5 days ago

“The size I ordered is too big. My foot measures 9 inches. The shoe measures 11 inches. Too big. what is the process to return and replace with correct size? Please let me know either email or phone call 760-220-1688. Thank you.”

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Posted 1 week ago

Thank you for your 4-star review of TheInsoleStore! We are so sorry to hear that your product is too large for your needs. Our Customer Service Team would be more than happy to assist you with an exchange for the correct size. Please feel free to reach out to us at Help@theinsolestore.com or 866-858-1294 and we will happily assist you. We appreciate your business!

Posted 5 days ago

“I like the webpage, but as a new customer I wasn’t able to use the 10% discount “welcome10”. I initially used my iPhone to get the code then used my iPad to purchase the insole.”

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Posted 2 weeks ago

Thank you for your feedback, Keith! We are so sorry to hear that you were unable to use the coupon code "WELCOME10" on your order! That is actually a very old/no longer active coupon code, which is why you were unable to use it. We do have an active 10% off code, that we have applied retroactively to your order. You will receive an email notification regarding the refund. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 2 weeks ago

“The products themselves are good. They were delivered timely. The only negative was, when ordering, I was offered a 10% discount for registering my email address, etc. with the store. The discount, however, was not applied to my order when I 'checked-out'. I was not pleased with this.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Tony! We are happy to hear that you had an overall positive shopping experience with us! We are so sorry to hear that your 10% discount was not applied! The discount code is sent to your email address, with the intention that you will apply the discount at checkout. At this time, we do not have a way of automatically applying individualized discount codes to specifid orders as all the discount codes are different - we sincerely apologize for the inconvenience! I have retroactively applied the 10% discount to your order, and you will receive an email regarding the refund as well. We will also pass your insights along to our Website Development Team for further review. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 2 weeks ago

“It was easy to find what I was looking for, and the product was on sale so the price was fair. Then they charged shipping and the price went back up to what the product cost before the discount. Just sell the product at full price, tell me your paying the shipping cost and then use the difference between what you are willing to sell it for and the non-sale price to make me feel like I am getting something for nothing.”

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Posted 2 weeks ago

Thank you for your feedback, Steven! The item you purchased was a Clearance/discontinued item, which is why it was offered at a 25% off discount. Unfortunately, we cannot sell our final Clearance/discontinued items at full price as they are final sale - hence the reason for the discount. We are so sorry to hear that your order did not apply for our Free Shipping! Our $25 Free Shipping threshold is set at the lowest pricing point we are able to offer our customers, while still being cost effective on our end. Typically, our customers who purchase items that do not reach our $25 Free Shipping threshold and would like to qualify for Free Shipping, buy multiples of that item once a year to satisfy their need and still take advantage of our Free Shipping. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 2 weeks ago

“The insoles were plainly labeled and a semi reasonable price, however the purchasing part was confusing. I wasn't sure that my order had been placed. Thank you.”

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Posted 4 weeks ago

Thank you for taking the time to rate TheInsoleStore with 4 stars, Larry! We sincerely appreciate your feedback and are glad to hear that you were satisfied with our insoles. We take pride in ensuring that our products are of high quality and reasonably priced. We apologize for any confusion you experienced during the purchasing process. We understand that it can be frustrating not knowing for certain if your order has been successfully placed. Rest assured, we are continuously working to improve the clarity and ease of our purchasing system for a smoother overall experience. If you run into any issues in the future, please feel free to reach out to our Customer Service Team at help@theinsolestore.com as we are more than happy to help with anything! Once again, thank you for your review and for choosing TheInsoleStore. We value your feedback and hope to serve you even better in the future.

Posted 2 weeks ago

“Easy to navigate website and punctual confirmation . Looking forward to getting my insoles”

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Posted 1 month ago

Thank you, Julia, for giving TheInsoleStore a 4-star rating! We truly appreciate your positive feedback. We're glad to hear that you found our website easy to navigate and that we promptly confirmed your order. We hope you enjoy the insoles once you receive them! If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing TheInsoleStore, and we look forward to serving you!

Posted 2 weeks ago

“The shopping experience was has been good so far. In my pursuit of a neutral insole, this website appears to be the ONLY place where such hard to find insoles are sold.”

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Posted 1 month ago

Thank you for taking the time to rate TheInsoleStore with four stars, Davon! We appreciate your feedback and are thrilled to hear that you have had a good shopping experience with us. We understand how important it is to find the perfect neutral insole, and we are glad that our website could provide you with the hard-to-find options you were searching for. Thank you again, and we look forward to serving you in the future.

Posted 1 month ago

“great value!”

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Posted 1 month ago

Bruce, thank you for your 4-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you found our products to be a great value. We're grateful to have you as a loyal customer and hope to continue serving you in the future!

Posted 1 month ago

“Fast delivery.”

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Posted 2 months ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars, Jack! Fast delivery is one of our top priorities, and we are delighted to hear that this aspect of your shopping experience met your expectations. We truly value your support and hope to serve you again in the future!

Posted 1 month ago

“It was fast and easy I have not received at this time.”

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Posted 2 months ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars, Robert! We greatly appreciate your feedback and are thrilled to hear that your shopping experience with us was fast and easy. Your order shipped out from out warehouse on 2/20 and has an estimated arrival date of 2/23! Once again, thank you for your support and for choosing TheInsoleStore. We hope you enjoy your purchase when it arrives!

Posted 2 months ago

“Just ordered so hard to say one way or the other if this is a good experience or not.”

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Posted 2 months ago

Thank you so much for taking the time to leave us a 4-star rating, William! We truly appreciate your support and feedback. We understand that it's difficult to judge our service at this early stage, as you've just placed an order. However, we assure you that we are committed to providing you with an exceptional experience. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction every step of the way. Once again, thank you for choosing TheInsoleStore, and we look forward to serving you soon!

Posted 2 months ago

“Good site easy to find options”

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Posted 2 months ago

Thank you so much for taking the time to rate TheInsoleStore with four stars, Laurie! We're thrilled to hear that you found our site easy to navigate and that it was simple to find the options you were looking for. We appreciate your business, and we hope to serve you again soon!

Posted 2 months ago

“Shopping at TheInsoleStore.com website was quick and easy. I was familar with the product I purchased. I had to resort to online shopping for the item as they were no longer carried in the stores I frequent. I'm glad it was easy to order and the product showed up the next day.”

Helpful Report

Posted 2 months ago

Thank you so much for giving TheInsoleStore a 4 star rating, Jane! We are thrilled to hear that your shopping experience on our website was quick and easy. We understand the frustration of not finding the products you need in local stores, but we are glad we could provide you with a convenient online solution. Thank you again for choosing TheInsoleStore. We look forward to serving you in the future!

Posted 2 months ago

“The Insole store seemed informative and relatively easy to order from. Delivery is coming quickly Looking forward to trying out my insole’s”

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Posted 3 months ago

Thank you so much for your 4-star rating and for taking the time to share your positive experience with TheInsoleStore, Gloria. We are thrilled to hear that you found our website informative and user-friendly for placing your order. We strive to provide our customers with a seamless and hassle-free shopping experience. Thank you again for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 2 months ago

“Just ordered Oofos you did not offer half sizes. I would have ordered 11.5.”

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Posted 3 months ago

Thank you for your feedback, Alan! Unfortunately, OOFOS does not offer their OOFOS OOahh Slides in half sizes - we sincerely apologize for that! We hope the size 11's work out for you, and if they don't you can always exchange them for the size 12's as long as they shoes are in brand new condition. Please don't hesitate to reach out to us if you require further assistance. We appreciate your business!

Posted 3 months ago

TheInsoleStore is rated 4.6 based on 5,845 reviews