TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,866 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,866 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have flat feet, so was looking for a high arch support. The type of arch in each insert wasn't always easy to discern. Also, there wasn't a filter that could search for high, medium, normal, or low arch support, if that what was needed.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Jon! We do offer a filter on our website to distinguish between high, neutral, and low arch support insoles named "Arch height". We also list which arch type each arch support is suitable for in the product description of each insole. We apologize if this was unclear, as we realize there is a plethora of information available on our website. We are more than happy to provide a personalized product recommendation if you need some assistance finding an insole that is best suited to your needs! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance. We appreciate your loyalty and support of TheInsoleStore.com!

Posted 7 months ago

“New customer. Found something on sale that I hope resolves my medical condition when received.”

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Posted 7 months ago

Thank you so much for your 4 star rating of TheInsoleStore.com! We are so glad that you were able to find something on sale that can help you with your medical condition. As a new customer, we appreciate you trusting us and we are confident that you will be happy with your purchase. Thank you for being part of TheInsoleStore.com family.

Posted 7 months ago

“I have been suffering with Tendinitis . I found your insoles so I decided to get them a try. I have only walked a few times since buying them and they seem to help. I will see as I continue to walk over the next several weeks.”

Helpful Report

Posted 7 months ago

Thank you for your positive feedback, Jo Ann! We appreciate your taking the time to share your experience with Tendinitis. We're glad to hear that the insoles have been helping! We hope they continue to help as you walk in the coming weeks, and please feel free to reach out to us if there's anything else we can do for you.

Posted 7 months ago

“Wide variety of products.”

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Posted 7 months ago

Thank you, Jean, for giving TheInsoleStore.com a 4-star rating! We really appreciate your appreciation of our wide variety of products.

Posted 7 months ago

“Many items to choose from.”

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Posted 7 months ago

Thank you for your 4-star rating of TheInsoleStore.com! We do have many items to choose from, which we know can be overwhelming. If you ever need assistance with a personalized product recommendation to help narrow things down, our product specialists are more than happy to help! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 should you require assistance in the future. We appreciate your business!

Posted 7 months ago

“Easy to shop and shipping is fast. I do wish the insoles were not so expensive. I tend to try to purchase during a sale or a free shipping offer.”

Helpful Report

Posted 7 months ago

Thank you for your 4-star rating of TheInsoleStore.com, Ruth! We are so happy to her that your shopping experience was easy, and that your order shipped to you quickly. We completely understand your sentiments regarding the pricing of our insoles. The manufacturers of our insoles require a minimum price that we must sell their insoles at, and this is the price we offer to our customers. Purchasing during our sales is a great way to capitalize on savings, and we are happy to hear that you have been able to take advantage of that in the past! If we can be of further assistance, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to assist with anything. We appreciate your support and loyalty!

Posted 7 months ago

“You have too many credit and debit cards listed that are now invalid. Then you have to check out as a guest to put your new debit or credit card numbers in.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, Linda! This sounds like you may have your credit card information saved on your phone or computer as we do not keep any card information on file for customer privacy. If you have any questions, please feel free to reach out to us at Help@TheInsoleStore.com or 866-858-1294.

Posted 8 months ago

“received what I asked for”

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Posted 9 months ago

Thank you, Jerry, for your 4-star rating of TheInsoleStore.com! We appreciate that you received what you asked for. We hope you enjoy it and we hope to serve you again in the future!

Posted 8 months ago

“I’m wondering what the hold up is?”

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Posted 9 months ago

Thank you for your feedback, Nolan! We show that your order left our warehouse on 8/11/23 and is expected to be delivered today. You selected our Standard/Free Shipping method at checkout, which has an estimated delivery time frame of 3-5 days. We hope you enjoy your order once you receive it, and if we can help with anything else please feel free to reach out to us at Help@theinsolestore.com or 866-858-1294. We appreciate your business!!

Posted 8 months ago

“I have ordered these before and they always work well.”

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Posted 9 months ago

Thank you so much for the 4-star rating, Martha! We really appreciate your feedback and loyalty. We're thrilled to hear that you've had good experiences with our products - we're glad to know that we're doing something right! We hope you enjoy your insoles & we look forward to serving you again in the future!

Posted 9 months ago

“No problem at all”

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Posted 9 months ago

Thank you so much for giving us 4 stars, Mary! We are pleased to hear that you experiences no problems at all while shopping with us. It's our pleasure to provide great service at TheInsoleStore.com. Thank you again!

Posted 9 months ago

“Oh no problems”

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Posted 9 months ago

Thank you so much for your 4-star rating of TheInsoleStore.com! We really appreciate your feedback and are pleased to hear that you are happy with our products. We hope to serve you again in the future!

Posted 9 months ago

“Customer friendly website for shopping.”

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Posted 9 months ago

Thank you, Carol, for your 4-star rating of TheInsoleStore.com! We're so glad that you found our customer friendly website an enjoyable shopping experience. We hope to serve you again in the future!

Posted 9 months ago

“Ok but not great”

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Posted 10 months ago

Thank you, Jim, for your 4 star rating of TheInsoleStore.com. We appreciate that you found your shopping experience with us to be "ok but not great". We're always striving to improve our offerings to our customers, and your feedback helps us do that. Thank you again!

Posted 9 months ago

“Easy to shop; arrival time was quick. Haven't tried them yet.”

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Posted 10 months ago

Thank you so much for your 4 Star rating of TheInsoleStore.com! We really appreciate your feedback about how easy it was to shop with us and that your order arrived quickly. We hope you enjoy the insoles and that you find relief!

Posted 10 months ago

“Bought arch supports that seemed good until they started falling apart, I sent them back & waiting on my new ones”

Helpful Report

Posted 10 months ago

Thank you for your 4-star rating! We show that one of our Customer Service associates has addressed this issue with you. Your replacement pair of insoles are currently in transit to you, and are expected to be delivered today. We hope you enjoy them when you receive them! If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 10 months ago

“it took a little looking to find the product I wanted.”

Helpful Report

Posted 10 months ago

Thank you for your 4-star rating of TheInsoleStore.com, Thomas! We are sorry to hear that it took you a bit of looking to find the product you were looking for on our website. Should you ever require assistance locating something on our website in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist. We appreciate your business and hope to serve you again in the future!

Posted 10 months ago

“It was fine”

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Posted 10 months ago

Thank you Jan for your 4-star rating. We are so glad you found our service at TheInsoleStore.com to be "fine" and we truly appreciate your positive review. We hope to serve you again in the future!

Posted 10 months ago

“I like your products and website”

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Posted 10 months ago

Thank you so much for your 4-star rating, Larry! It's great to hear that you're happy with our products and website - we really appreciate your loyalty. Thank you for your support!

Posted 10 months ago

“I ordered different insoles. Will see how they do. Not happy with my previous order. I ordered 2 pair and they broke down within 6 months. My previous ones lasted two years. If this order is not up to snuff I will look else where. My order is not here yet.”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Judy! We sincerely hope your new insoles work out well for your needs! We are sorry to hear that your previous PowerStep insoles were not a good fit for your needs, as they broke down within 6 months. We are happy to hear that you were able to get two years of wear out of your previous insoles, as that is out of the norm for the typical life span on a pair of insoles. Typically, with normal wear and tear, a pair of high-quality shoe insoles or orthotic arch supports should last six to nine months. For those who are on their feet a greater percentage of the time, insoles typically last around three to six months. However, there are many factors involved when determining whether it's time to replace your insoles or arch supports. Should you require further assistance selecting an insole that is best suited to your needs, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as one of our Product Specialists will happily assist you. We appreciate your business!

Posted 10 months ago

TheInsoleStore is rated 4.6 based on 5,866 reviews