TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,866 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,866 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide variety to choose from”

Helpful Report

Posted 11 months ago

Thank you so much for your positive 4-star rating of TheInsoleStore.com. We're so glad to hear you liked our wide variety of options to choose from! We hope you enjoy your order, and we appreciate your business!

Posted 11 months ago

“I have not yet received the purchase I made on 7 May but so far i have received plenty of info from your company. And so far i am satisfy Witherspoon your services. Thank you”

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Posted 11 months ago

Thank you Robert for your 4 star rating of TheInsoleStore.com! We are glad to hear that you have received plenty of information from us and that you are satisfied with our services. We look forward to your continued satisfaction with your purchase. Thank you for your support!

Posted 11 months ago

“Difficult to select the item you want.”

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Posted 1 year ago

Thank you for your 4-star rating of TheInsoleStore.com. We are so sorry to hear that you had difficulty selecting the item you wanted while shopping on our website. We are always happy to assist you in placing your order if you are experiencing difficulties of any kind. Should you require assistance in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to help with anything. We hope you enjoy your order, and we appreciate your business!

Posted 11 months ago

“It was pretty good. I like to read about products and read reviews before buying and your site provided that.”

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Posted 1 year ago

Thank you for your 4 star rating of TheInsoleStore.com. We're glad to hear that you appreciate the product features and reviews provided on our website. We know how important it can be to have all of the information available to help make a decision for what best fits your needs. We sincerely appreciate your feedback and even more that you chose us for your shopping needs!

Posted 11 months ago

“I made a purchase several years ago and decided It was time for some new arches, found what I had purchase the first time and purchase them again. The product works for me.”

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Posted 1 year ago

Thanks for your 4 star rating Jerome! We're glad you found what you needed here and that it's worked for you over the years. We appreciate your loyalty and look forward to seeing you again soon!

Posted 1 year ago

“It went smooth and the product was delivered ahead of time. Unfortunately, I had to return them but that also was very good. The supports weren't high enough. I have high arches. I also play tennis 4 X a week and my feet did slide around a bit with the smooth surface on your supports.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating of TheInsoleStore.com. It sounds like you had a great experience - the order and delivery went smoothly, and you found the return process to be quick and easy. We're sorry your high arches didn't quite fit the foot supports, however we appreciate your feedback as it helps us to better serve our customers. If you would like assistance finding a different insole that is better suited to your needs, our product specialists would be more than happy to assist you with a personalized product recommendation. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance. We appreciate your business!

Posted 1 year ago

“It is easy to use and delivery is quick and easy.”

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Posted 1 year ago

Thank you for your positive feedback, John! We are so happy to hear about your easy shopping experience with TheInsoleStore.com. We are also pleased to hear that you received your order quickly and without issue. We hope you enjoy it, and we appreciate your business!

Posted 1 year ago

“they fit the shoe well, comfortable, waiting to see how well theywear?”

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Posted 1 year ago

Thank you for your 4 star rating of TheInsoleStore.com, Gregory! We're so pleased to hear that our insoles fit your shoes well and are comfortable. We look forward to hearing how well they wear in the future. Thank you for being a valued customer!

Posted 1 year ago

“Remove this question”

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Posted 1 year ago

Thank you for your four-star rating, Joe! We are so glad you continue to enjoy your experience with TheInsoleStore.com. We really appreciate you being a returning customer and look forward to you continuing to shop with us.

Posted 1 year ago

“Good selection for XL sizes. Pricing seemed high.”

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Posted 1 year ago

Thank you for your 4 star rating of TheInsoleStore.com! We appreciate you taking the time to provide us with such a thoughtful review. We are glad that you were able to find a good selection for XL sizes, and we apologize if the pricing seemed high. We do receive all of our products directly from the manufacturer, who provides us with a minimum advertised price that we are not allowed to retail our products under. Rest assured, our products are available at the lowest pricing point that we are able to offer to our customers. We also run sales and promotions periodically to help with the pricing of our products, and we show that you are subscribed to our marketing emails so you will be alerted when those sales are going on! Your feedback helps us to make sure we are providing the best possible shopping experience for our customers. We appreciate your business.

Posted 1 year ago

“Purchase 2 inserts for my shoes for this website. I have never ordered from them directly before. Good experience, minor issues with the coupon code.”

Helpful Report

Posted 1 year ago

Thank you for your excellent 4-star rating of TheInsoleStore.com. We are pleased that you had a good experience with us, despite the minor issues with the coupon code. We value your business and hope you'll choose to purchase more insoles from us in the future.

Posted 1 year ago

“Overall good. Had trouble finding how to subscribe for future orders.”

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Posted 1 year ago

Thank you for your feedback! We are happy to hear that your overall experience with TheInsoleStore.com was positive. We are sorry to hear that you experienced trouble trying to subscribe for future orders. We do show that you are currently subscribed to our marketing emails, was there something else you were hoping to subscribe to? If so, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“Good descriptions of Products. Prompt sniping.”

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Posted 1 year ago

Thank you, Gene, for your 4 star rating of TheInsoleStore.com! We are glad to hear that you enjoyed the descriptions provided on our products, as well as our prompt shipping. We appreciate your loyalty as a repeating customer!

Posted 1 year ago

“Received timely and received what I ordered!”

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Posted 1 year ago

Thank you for your 4 star rating of TheInsoleStore.com! We are so pleased that you received the item you ordered in a timely manner. We appreciate your positive feedback and are glad that you are happy with your purchase. We look forward to seeing you again soon!

Posted 1 year ago

“I don’t recall buying Power Step products through your email/company before. Consequently I cannot respond to your survey.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We show that you purchased 5 pairs of the PowerStep Pinnacle Plus Met Insoles with us on your most recent order. We hope you enjoy them! If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 1 year ago

“Easy to use site”

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Posted 1 year ago

Thank you, Mark, for your 4 star rating of TheInsoleStore.com. We are happy to hear that you found our website easy to use. We appreciate your business!

Posted 1 year ago

“This has been a problem solver for my shoes. Birkenstock make the best products”

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Posted 1 year ago

Thank you for your positive feedback, Barb! We are so happy to hear that your Birkenstock insoles have been a problem solver for your shoes. We hope you continue to enjoy them, and we appreciate your business!

Posted 1 year ago

“Not as essay as it should be. Past purchases should be easily retrievable.”

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Posted 1 year ago

Thank you for your 4-star review of TheInsoleStore.com! We are so sorry to hear that your shopping experience with us was not as easy as you felt it should be. We do show that you currently have a customer account with us. If you log into your customer account, you will have access to all of your past order history. Our Customer Service Team is also happy to look up your order history for you, if need be. Should you require assistance from us in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your feedback, as well as your business!

Posted 1 year ago

“Short and easy”

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Posted 1 year ago

Thank you, Alan, for your 4-star rating of TheInsoleStore.com! We really appreciate your loyalty and are so glad to hear your shopping experience with us was short and easy. Thanks for being a customer!

Posted 1 year ago

“Good shopping experience”

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Posted 1 year ago

Thank you for leaving a 4 star rating for TheInsoleStore.com! We really appreciate your positive feedback and guidelines that motivates us to make sure our customers have the best shopping experience. Thanks again!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 5,866 reviews