TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,866 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,866 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Insole store seemed informative and relatively easy to order from. Delivery is coming quickly Looking forward to trying out my insole’s”

Helpful Report

Posted 3 months ago

Thank you so much for your 4-star rating and for taking the time to share your positive experience with TheInsoleStore, Gloria. We are thrilled to hear that you found our website informative and user-friendly for placing your order. We strive to provide our customers with a seamless and hassle-free shopping experience. Thank you again for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 3 months ago

“Just ordered Oofos you did not offer half sizes. I would have ordered 11.5.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Alan! Unfortunately, OOFOS does not offer their OOFOS OOahh Slides in half sizes - we sincerely apologize for that! We hope the size 11's work out for you, and if they don't you can always exchange them for the size 12's as long as they shoes are in brand new condition. Please don't hesitate to reach out to us if you require further assistance. We appreciate your business!

Posted 3 months ago

“the purchasing section did not load correctly on my phone and often had open boxes that would cover over the needed sections. it was frustruating. i also had to keep entering in my credit card information for the same reason. otherwise, the shopping was easy. it was helpful to see what i had purchased in the past and add it to the cart so i could be sure it was the same size and model.”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We are so sorry to hear that you experienced trouble while trying to checkout on our website with your phone. We will pass your feedback along to our Website Development Team for further review. If you run into trouble trying to place your order in the future, our Customer Service Team is always happy to assist you at 866-858-1294. We appreciate your business!

Posted 3 months ago

“The website was good. I could have used a little more description of the 3030 vs. 3020 insoles. Such as if they took up more room in the toe area of the foot. When I called to ask the difference, someone read off the online description. I was doing that myself. It would have been helpful if they could answer what was not on the online description.”

Helpful Report

Posted 4 months ago

Thank you for your feedback,Nita! We are happy to hear that you had a good shopping experience on our website! We are sorry to hear that you felt as if the information provided by our associate was lacking. The main difference between the 10 Seconds 3030 Pressure Relief Insoles w/ Metatarsal Support & the 10 Seconds 3020 Pressure Relief Neutral Insoles is the metatarsal arch support featured in the 3030's. Both insoles offer a 5mm thickness in the forefoot and a 7.5mm thickness in the heel. Since the metatarsal support runs through the arch, if anything, the arch would take up a bit more room in the shoe in the 3030's vs. the 3020's. Both insoles are made out of Plastazote and Orange Abzorb cushioned layers, which provides a customized fit with a wear moldable memory foam, so the foot will sink into the footbed of the insoles a bit. The metatarsal arch on the 3030's is intended to relieve and prevent forefoot pain and discomfort. Both insoles are also covered by our Wear Test Guarantee, so if the insoles don't work well for your needs and you wish to return or exchange them you are welcome to do so. If you require further assistance from us, please do not hesitate to reach out to us at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 4 months ago

“The order process was fairly easy. Some of the survey questions were a bit confusing, asking the same information differently, so I wasn't sure what was being asked. (How would I describe the shoes I usually wear in regards to roominess vs. Wide Width?) It didn't change the recommendations that came up, so why have both questions? I haven't received our order yet. If it lets me back in, I'll complete it once I receive our order.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Patricia! Each question in our Insole Recommendation Quiz is intended to help narrow down which of our insoles are best suited to your needs. The question regarding the roominess of your shoes is to determine how thick or thin of an insole we'll want to recommend for you. The question regarding the width of your shoes is to determine what width insoles we will recommend for you, as we carry insoles for narrow, medium, and wide width feet. There is a small descriptor under each question to give you some insight into what each question is trying to ascertain as well! If you require further assistance in the future, our product specialists are more than happy to assist you with a personalized insole recommendation. Please feel free to reach out to us at Help@theinsolestore.com or 866-858-1294, as we are more than happy to help with anything. We appreciate your business!

Posted 4 months ago

“Good product. I've been using Powerstep since 2014 when Podiatrist recommended. This set however hurts ball of my foot. Feel a lump unlike other sets I've purchased.”

Helpful Report

Posted 4 months ago

Thank you so much, Vickie, for your positive 4-star rating of TheInsoleStore! We really appreciate your kind words and are delighted to know that our product and prompt shipping have been of service to you. We appreciate your loyalty and thank you for being a loyal customer.

Posted 4 months ago

“I feel the website was user friendly”

Helpful Report

Posted 4 months ago

Thank you, Jonathan, for your 4-star rating of TheInsoleStore! We are so glad to hear that you found the website user friendly. We appreciate your feedback!

Posted 4 months ago

“My mdse came in a short amount of time and was just what I ordered.”

Helpful Report

Posted 4 months ago

Thank you Bonita for your 4-star rating of TheInsoleStore! We are so glad to hear that your merchandise arrived quickly and was just as you expected. It's always great to hear positive feedback from a satisfied customer!

Posted 4 months ago

“All was good. Thank you.”

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Posted 4 months ago

Thank you so much for leaving us a 4-star rating, Beth! We really appreciate it, and we are so glad to hear that all was good. Thank you!

Posted 4 months ago

“You had what I needed. I ordered. You shipped promptly and I should receive soon. I cannot answer the rest as I have not received yet.”

Helpful Report

Posted 5 months ago

Thank you for giving TheInsoleStore.com a 4-star rating! We are so glad to hear that you found what you needed with us, and that you received your order promptly. We look forward to hearing your feedback once you receive the items!

Posted 5 months ago

“I would like a french version.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Jean-Léon! We do allow our customers to select their country in the bottom left hand corner of our website, and France is one of the countries that is offered. As our company is based in the United States, the verbiage on our website is in English and the pricing is in USD (United States Dollar). We apologize for any inconvenience caused on our end! If we can be of further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate you taking the time to provide us with your insights, as well as your business!

Posted 5 months ago

“My recent shooping experience went well. Thank you.”

Helpful Report

Posted 5 months ago

Thank you so much for your 4-star rating of TheInsoleStore.com! We appreciate your loyal support and are glad to hear that your recent shopping experience went well. Thank you for being a valued customer!

Posted 5 months ago

“It was very good”

Helpful Report

Posted 5 months ago

Thanks for the 4-star rating, Terry! We're glad to hear that you had a good experience with TheInsoleStore.com. It's truly appreciated!

Posted 5 months ago

“After 4 years of ordering and being absolutely satisfied with my purchases, this is the first time I have ever been disappointed with my purchase.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Sara! We are so sorry to hear that you are disappointed with your purchase. We will be reaching out to you privately to gather further details to see how we can make this right for you. We appreciate your years of business and support of TheInsoleStore.com!

Posted 5 months ago

“I bought the UGG sheepskin insoles to replace the worn out insoles. They are very nice and thick and fit in my UGG slippers. The only reason I am giving them 4 stars is that my heels our slipping out of them when I walk. Just happy to have warm feet again!”

Helpful Report

Posted 5 months ago

Thank you for your 4-star rating of TheInsoleStore.com! We are so glad to hear that you were able to find the perfect replacement insoles for your UGG slippers. We'll take your feedback into consideration to ensure that all our customers enjoy a comfortable and snug fit. Thank you for your review - we truly appreciate it.

Posted 5 months ago

“When I got there it was great, but your classic full insoles were listed for about $10 more than all the competition's in my google search results. Similar picture, big price gap. Actual price on your site was less than on ad.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Elizabeth! Our Sorbothane Classic Full Sole Insoles range in price from $28.79 to $39.59 depending on the size, as Sorbothane's extended sized insoles retail for higher than their standard sized insoles. Search engines will display the largest price the insoles are retailed at on our website, which is why the larger price was displayed in your internet search. We sincerely apologize for any confusion caused on our end! We hope you enjoy your order, and we appreciate your business!

Posted 5 months ago

“InsoleStore in a one shop for all my athletic shoes.”

Helpful Report

Posted 6 months ago

Thanks for your 4-star rating, Garry! We are grateful to have you as a customer of TheInsoleStore.com, and we are proud to be the one shop for all your athletic shoes. Thank you for your loyalty!

Posted 5 months ago

“You need to provide a convenient link for re-orders.”

Helpful Report

Posted 6 months ago

Thank you so much for your 4-star rating of TheInsoleStore.com, Steven! We appreciate your loyalty and feedback. We will certainly consider your suggestion of providing a convenient link for re-orders, and thank you again for your feedback and for being a loyal customer.

Posted 6 months ago

“The website is very easy to work with and order from.”

Helpful Report

Posted 6 months ago

Thank you, James, for your 4-star rating of TheInsoleStore.com! We're so pleased to hear that you found the website easy to work with and order from. We strive to make your shopping experience as effortless and enjoyable as possible.

Posted 6 months ago

“Would prefer to buy in a local store but none seem to carry your products anymore. You suggested Walmart which isn't close + I prefer not to do business with stores that treat their employees like dirt.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Miriam! We are not Spenco, we are TheInsoleStore.com - an authorized retailer for Spenco's products. We suggest reaching out to Spenco directly to see if they can tell you which stores near you carry their products. We appreciate your support of TheInsoleStore.com!

Posted 6 months ago

TheInsoleStore is rated 4.6 based on 5,866 reviews