TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have waited almost one month to receive the slipper. It was supposed for my daughter, since it took too long, she could not wait for it, so she bought the slipper from another store herself.”

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Posted 4 years ago

“The Birkenstock insoles are great. Keep carrying them! The delivery time of more than 3 weeks to go a few states east— not great at all! My feet were not happy.”

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Posted 5 years ago

“I am aware that Covid-19 is causing delays in all mailings and deliveries but, why could you not inform me when I purchased this gift for my sons birthday that it would take ten(10) days?? Poor communication equals poor service. Normally I would expect an apology and a gift as a sign of your lack of professionalism but- it is a pandemic right?? Try better!!! Michael”

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Posted 5 years ago

“This product seem to be a good quality but it his to small, you should have grater size .Thank you for taking this suggestion to consideration since most of the supplier of this product does not offer grater size, if you do considere it you would make a lot of business in mine opinion”

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Posted 4 years ago

“Ordering is easy but can be confusing as there are many options and the descriptions of the different insoles isn't clear as to their unique differences. A”compare” function would be helpful. Exchanges are allowed, but shipping is expensive.”

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Posted 5 years ago

“I have been purchasing Insoleq products for many years because I find them to be of the best quality, the issue I experience is with the coupons; each time I seem to use them is when they expire and I can’t use them every single time they’re sent so I constantly miss out on all the savings. Extremely frustrating”

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Posted 5 years ago

“Prices Too High.......................”

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Posted 5 years ago

“I love your products. Iam upset with the fact I cannot use my rewards. Tried the last two times I’ve ordered and still cannot figure it out. Got a quick and easy response from the company. Very satisfied”

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Posted 5 years ago

“I love the 3 insole products I have. When I tried to order 2 more insoles, your order site, for the first time showed a $7.80 tax to be charged ..My state does not have a sales tax. It took quite a bit of time on your customer service site to get my order in without a tax charge. The order arrived today, days later than first identified. The insoles are great.”

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Posted 5 years ago

“The product that I ordered arrived quickly. Unfortunately, the product description on the website didn't provide enough detail for me to realize the product I ordered would not fit my needs. Therefore, it cost me postage and a restocking fee to return the item for credit.”

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Posted 5 years ago

“It was hard to determine the coarseness of the insoles, so I ordered the wrong one without knowing.”

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Posted 6 years ago

“I needed a high metatarsal support, like the one i got from the Good Feet store before it closed. I ordered several of your metatarsal products but they don’t hold the metatarsal area high eyto prevent stress fractures.”

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Posted 4 years ago

“They work wonders, especially against my plantar fasciitis, and they are extremely comfortable. But the price of these things is just ridiculous, even on sale, which these were.”

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Posted 5 years ago

“The price of product and shipping time were excellent. However, the arch support cookies I ordered lacked a truly adhesive backing and would not stick to the inside of the shoe. My son needs something permanent and this brand did not suffice.”

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Posted 5 years ago

“Selecting the orthotics was no problem, but paying for them was frustratingly difficult with The website not willing to accept my address. I wasted lots of time before the town, zip code And state was finally accepted.”

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Posted 6 years ago

“Web site was cumbersome. Payment page was confusing.”

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Posted 5 years ago

“Always ready with the stock you need, and can't get better delivery time.”

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Posted 5 years ago

“Got the wrong size arch wrap. Waiting for return authorization”

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Posted 4 years ago

Thank you for your feedback, Geraldine. We see that you ordered metatarsal pads and a pair of insoles for your order. If either of these products is not working for you, we would be happy to take them back. You can find our return steps along with our return authorization form at https://theinsolestore.com/policies/refund-policy If you need any help with your return or guidance on products/sizing, we're happy to help at help@theinsolestore.com or 866-858-1294. We appreciate your business.

Posted 4 years ago

“I have returned my purchase a larger size. The women's flip flops are narrow in the size I normally wear (8 to 9) but had to return for a 10. The fit across the toe area is too tight. Wondering if I should order a mens' size for a wider size?”

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Posted 4 years ago

Thank you for your feedback, Martha! We're sorry to hear that the sandals were too narrow. The mens sizing will be larger throughout. If you need further assistance, please feel free to reach out to us at help@theinsolestore.com or 866-858-1294. We appreciate your business!

Posted 4 years ago

“I bought 2 sets of insoles women’s 10/10.5 Unfortunately both sets fell short size wise They do not go all the way to the toe My Hoka gym shoe is size 10.5 The insoles run short about 1/2 inch so all my toes are not on sole. What to do?”

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Posted 4 years ago

Thank you for your feedback, Rose. We're sorry to hear that the size didn't work for you. We would be happy to take them back for return or exchange. You can find our return instructions here: https://theinsolestore.com/policies/refund-policy If you have any questions or need any assistance, please reach out to us at help@theinsolestore.com or 866-858-1294. We appreciate your business.

Posted 4 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews