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TheInsoleStore Reviews

4.6 Rating 6,453 Reviews
90 %
of reviewers recommend TheInsoleStore
4.6
Based on 6,453 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Anonymous
Anonymous  // 01/01/2019
I ordered some size 12 insoles with order number 384151. I was sent size 14-15. I contacted customer service they asked for the order number which I sent to them. I haven’t heard from them since. Please send the size 12s. If you want the 14-15 back send me a mailing label. Thanks
Helpful Report
Posted 4 years ago
Thank you for your feedback, Robert! We do show that the order was for size 14-15, but we will be happy to help you with an exchange. We do not show any emails on our end, but will reach out to you regarding return procedures today. We appreciate your business!
Posted 4 years ago
TheInsoleStore is rated 4.6 based on 6,453 reviews