I am indicating that my experience is "acceptable" by virtue of a 3 star rating above. This is primarily to avoid rating it as poor. I have purchased products from the Insole Store in the past and as has previously been the case, the products I just received are of high quality. My issue is with the unacceptable 7 days required to receive a small order which could have been delivered by the US Postal Service in a small envelope. In a competitive retail environment where consumer expectations are (for better or worse) set by the Amazons of the world, I will likely search elsewhere for the same products next time.