TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,862 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I decided to order two inserts for my shoes. The customer rep was OUTSTANDING and combined the orders, gave me refund for shipping. I am not sure if these inserts will help, was told I could return them. I have to have berk shoes to walk correctly so I am trying to convert my shoes to Berks with the inserts. Great great great place to do business with”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing 5-star review of TheInsoleStore, Jodianna! We are thrilled to hear that you had a positive experience with our customer representative. Our team takes great pride in providing outstanding service, and we are delighted to hear that they were able to assist you by combining your orders and refunding your shipping fees. We believe in going the extra mile for our valued customers like you! We completely understand your cautiousness about the inserts, but rest assured that we offer a hassle-free return policy. If they don't meet your expectations, you can return them without any issues. We genuinely hope that the inserts will help you in converting your shoes to Birks and improve your walking experience. Once again, thank you for your glowing review. We are truly grateful for your support and trust in our business. If you have any further questions or need assistance, please feel free to reach out to us. We're here to help!

Posted 2 months ago

“fast , reliable”

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Posted 2 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We greatly appreciate your support and are thrilled to hear that you had a fast, reliable experience with us. It's customers like you who make our job so rewarding. We hope to serve you again soon!

Posted 2 months ago

“Easy ordering & fast shipping. Great job”

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Posted 2 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Sara! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our store. We truly appreciate your business and hope to serve you again in the future.

Posted 2 months ago

“I asked to get my insoles in a few days and paid $9 for extra postage. however 5 days is the usual time and it has been 6, if they don't come by Tues. Feb.20....they will be too late for the trip I am taking. I don't need to write a review as I have been using these for 10 yrs and they work great. I buy a pair for every shoe I have as they are a little hard to remove and place in a different shoe. they last a long time, but feel some are wearing out.........needed a replacement.”

Helpful Report

Posted 2 months ago

Hi Joan, I know that we also corresponded over email regarding your shipment, but I also wanted to respond to your review here for further clarification. Since your order was placed after our shipping cutoff on the 15th, your order was shipped first-thing the following day on the 16th. Our Express Shipping option has an estimated delivery timeframe of 2-3 days after the order is shipped. Given that today, the 19th, is Presidents Day and USPS does not carry mail on federal holidays, your shipment is expected to arrive on the 20th. This would make for a total of 3 days in transit, where on the 17th and 18th USPS was carrying the package to your local area, and where it is now scheduled to be delivered to you on the 20th. We can't always guarantee delivery timeframes due to factors outside of our control, but given the date and time your order was placed, and given that today is a federal holiday during which USPS does not operate, your order is still expected to arrive within 3 days from the date of shipment. I apologize if the federal holiday and the resulting delay in mail delivery was unexpected, and we'll definitely look into whether we can make this any more clear in the future. If, for whatever reason, your order does not arrive in time for your trip, simply let me know via reply to my email and I'd be more than happy to work with you to make this right. We definitely appreciate your business.

Posted 2 months ago

“Easy to order and shipment came quickly!”

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Posted 2 months ago

Thank you so much for awarding us with a 5-star rating for TheInsoleStore, Connie! We are delighted to hear that you found our website easy to navigate and that your shipment arrived quickly. Providing a seamless ordering process and efficient delivery service is a priority for us, and we are thrilled that we could meet your expectations. Once again, thank you for choosing TheInsoleStore. We look forward to serving you in the future!

Posted 2 months ago

“I recently got off the phone with Alexis and she was a pleasure to work with very knowledgeable and sweet don’t let her go she is a keeper Yours Truly, Vincent Saetta”

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Posted 2 months ago

Thank you so much for your stellar 5-star rating of TheInsoleStore, Vincent! We truly appreciate your feedback and support as a loyal customer. We are also thrilled to hear about your positive experience with Alexis. She indeed is an invaluable member of our team, and we are grateful for her expertise and sweet disposition. Once again, we cannot thank you enough for your continuous support. We look forward to serving you in the future and providing you with the best customer experience possible!

Posted 2 months ago

“I have planters fashiatitis and Morton neuroma . The selection and information about these is very helpful. I have never been disappointed in my orders”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Robert! We greatly appreciate your kind words and are thrilled to hear that our selection and information regarding plantar fasciitis and Morton's neuroma has been helpful to you. It's fantastic to know that we have never left you disappointed with your orders. We truly value your loyalty as a customer and look forward to serving you for many more years to come!

Posted 2 months ago

“Quick delivery.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We're thrilled to hear that you had a great experience shopping with us. Quick delivery is something we take pride in, as we believe prompt service is crucial in providing a positive customer experience. Your satisfaction is our utmost priority, and we appreciate your recognition. Thank you again for choosing TheInsoleStore, and we look forward to serving you with exceptional products and service in the future.

Posted 2 months ago

“Just ordered so hard to say one way or the other if this is a good experience or not.”

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Posted 2 months ago

Thank you so much for taking the time to leave us a 4-star rating, William! We truly appreciate your support and feedback. We understand that it's difficult to judge our service at this early stage, as you've just placed an order. However, we assure you that we are committed to providing you with an exceptional experience. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction every step of the way. Once again, thank you for choosing TheInsoleStore, and we look forward to serving you soon!

Posted 2 months ago

“Very clear and easy to navigate.”

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Posted 2 months ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars! We are so glad to hear that you found our website very clear and easy to navigate. Our team works hard to ensure that our online platform is user-friendly and provides a seamless shopping experience for all our valued customers. We appreciate your business and look forward to serving you again soon!

Posted 2 months ago

“The ordering process was seamless enough, however had I k own the return policy before I ordered I would have looked to find what I was ordering elsewhere. I am not in favor of having to pay return shipping fees and a surcharge on a money back return. I am hoping I will be happy with my shoes when the arrive.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Mike! We are happy to hear that you found our ordering process to be seamless. We are so sorry to hear that you are unhappy with our Returns & Exchanges Policy, as we try to be very transparent as to what our customers can expect when making a return with us. We do offer free exchanges and free returns for store credit, should your shoes not work out for you and you wish to return them and not incur any return fees. If you require further assistance, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 2 months ago

“Was looking for insoles to help alleviate metatarsal pain hopefully I found a good solution.”

Helpful Report

Posted 2 months ago

Thank you so much for giving us a 5-star rating for TheInsoleStore, Marilyn! We truly appreciate your positive feedback and sincerely hope that your insoles help to alleviate your metatarsal pain. If the insoles don't work out for your needs, they are covered by our Wear Test Guarantee for 60 days and are returnable within that time frame! If you require assistance with anything at all, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 months ago

“Promo did not work and items I need were not available in a link from the emailed promo after an extensive search. Item descriptions seemed to have been written by AI and do not reflect reality. Follow-up: after this above review, customer service intervened and credited the 10% savings and rush my orders. Great response! Thank you!”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Harry! We are so sorry to hear about your shopping experience! We do show that your order was placed after our 10% Off Sitewide promotion ended, which is why the promo did not work on your order. We sincerely apologize for that! We also apologize that the items you wanted to order were not available. It is completely possible that the items you wanted were sold out by the time you were ready to place your order, as the insoles you typically order are quite popular. We are also very sorry to hear that you were disappointed in our item descriptions. We will be reaching out to you privately regarding your experience. We appreciate your business!

Posted 2 months ago

“Excellent way to order my insoles! I highly recommend!”

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Posted 3 months ago

Thank you so much for giving TheInsoleStore a glowing 5-star rating, Dianne! We truly appreciate your kind words and are thrilled that you had an excellent experience ordering your insoles through our platform. Thank you for being a loyal customer of TheInsoleStore! We look forward to serving you again in the future.

Posted 2 months ago

“Very easy to order on line received the insoles within 4 days , they fit my shoes perfectly and are very comfortable. Very pleased with this on line purchase.”

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Posted 3 months ago

Thank you so much, Richard, for taking the time to give us a 5-star rating and for your wonderful review of TheInsoleStore! We're thrilled to hear that you found our online ordering process to be very easy. We also appreciate your kind words about the speedy delivery, perfect fit, and exceptional comfort of our insoles. Your satisfaction is our top priority, and we're delighted that we could meet your expectations with this online purchase. We hope to serve you again in the future!

Posted 2 months ago

“Good site easy to find options”

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Posted 3 months ago

Thank you so much for taking the time to rate TheInsoleStore with four stars, Laurie! We're thrilled to hear that you found our site easy to navigate and that it was simple to find the options you were looking for. We appreciate your business, and we hope to serve you again soon!

Posted 3 months ago

“Was were good, went well.”

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Posted 3 months ago

Thank you so much for taking the time to leave us a 5-star rating, Melvin! We are so happy to hear that you had a good shopping experience. We value your feedback tremendously, and it means the world to us to have customers like you who appreciate our efforts. Thank you once again for choosing TheInsoleStore, and we hope to serve you again in the future! Best regards, [Your Name]

Posted 3 months ago

“Very satisfyed and easy to order. This is the 2nd time I bought these from you . I just ordered them so I haven't received them yet”

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Posted 3 months ago

Thank you so much for your fantastic 5-star rating, Tim! We are delighted that ordering from us has been an easy experience for you. Your loyalty means a lot to us, and we're honored that this is your second time choosing us for your insole needs. Thank you again for your kind words and for being a valued customer of TheInsoleStore!

Posted 3 months ago

“Shopping at TheInsoleStore.com website was quick and easy. I was familar with the product I purchased. I had to resort to online shopping for the item as they were no longer carried in the stores I frequent. I'm glad it was easy to order and the product showed up the next day.”

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Posted 3 months ago

Thank you so much for giving TheInsoleStore a 4 star rating, Jane! We are thrilled to hear that your shopping experience on our website was quick and easy. We understand the frustration of not finding the products you need in local stores, but we are glad we could provide you with a convenient online solution. Thank you again for choosing TheInsoleStore. We look forward to serving you in the future!

Posted 3 months ago

“Great service! Great product! Thank you!”

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Posted 3 months ago

Thank you, Mark, for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your kind words and we're delighted that our service and product met your expectations. Your support means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again, and we look forward to serving you in the future!

Posted 3 months ago

TheInsoleStore is rated 4.6 based on 5,862 reviews