TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,873 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,873 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked that it was easy to view details of all the products and compare them.”

Helpful Report

Posted 3 months ago

Thank you so much for your 5-star rating of TheInsoleStore, Jonathan! We are glad to know that you found it easy to view the details of our products and compare them. We strive to provide our customers with an effortless shopping experience, and your words of appreciation mean a lot to us. It was a pleasure serving you, and we hope to do so in the future as well!

Posted 3 months ago

“The Insole store seemed informative and relatively easy to order from. Delivery is coming quickly Looking forward to trying out my insole’s”

Helpful Report

Posted 3 months ago

Thank you so much for your 4-star rating and for taking the time to share your positive experience with TheInsoleStore, Gloria. We are thrilled to hear that you found our website informative and user-friendly for placing your order. We strive to provide our customers with a seamless and hassle-free shopping experience. Thank you again for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 3 months ago

“Great company”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, John! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our company. We appreciate your loyalty and look forward to serving you again in the future!

Posted 3 months ago

“Always easy to make my ourchasr”

Helpful Report

Posted 3 months ago

Thank you so much for awarding TheInsoleStore with a glowing five-star rating, Carol! We greatly appreciate your kind words and are thrilled to hear that making purchases with us has always been easy for you. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again soon!

Posted 3 months ago

“I've been a customer for several years. I've never been disappointed with the quality of their product. I would definitely recommend them to anyone with foot problems. Kathy”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing 5-star rating! We truly appreciate your loyalty and support as a customer over the past several years. Your kind recommendation to anyone with foot problems means the world to us. We are thrilled to have been able to consistently meet your expectations and provide you with the relief you need. Thank you for your ongoing support, Kathy. We look forward to serving you for many more years to come!

Posted 3 months ago

“It was easy to find what I was looking for and with unexpected small discount.”

Helpful Report

Posted 3 months ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Raquel! We truly appreciate your support and are thrilled to hear that you found exactly what you were looking for. We hope the unexpected small discount added an extra touch of joy to your purchase. Once again, thank you for choosing TheInsoleStore and for taking the time to leave us such a positive review. We look forward to serving you again in the future!

Posted 3 months ago

“Purchase process was simple and easy”

Helpful Report

Posted 3 months ago

Thank you so much, Martin, for your excellent 5-star rating of TheInsoleStore! We are thrilled to hear that the purchase process was simple and easy for you. We truly appreciate your support and we hope to serve you again soon!

Posted 3 months ago

“The price was the main factor. The insoles were apparently in stock. The shopping experioence was simple and clean.”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Jeff! We're glad to know that your insoles were in stock and that the shopping process was simple and clean for you. We strive to provide our customers with top-notch service while offering competitive prices, and it's great to hear that the price was a deciding factor for you. We hope to serve you again in the future!

Posted 3 months ago

“Locating what I was looking for and purchasing the product was easy. The information provided was helpful in making my decision to but and try this particular insole.”

Helpful Report

Posted 3 months ago

Thank you so much, Shannon, for your amazing 5-star rating of TheInsoleStore! We truly appreciate your feedback and are thrilled to hear that you found our website easy to navigate and purchase the product you were looking for. We're glad that the information provided was helpful in making your decision to try our insole. We value your support and look forward to serving you again in the future.

Posted 3 months ago

“I own a pair of Birkenstock insoles that I purchased from Birkenstock and they no longer sell these, so I was excited to find these!”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Melissa! We understand how exciting it can be to find something that you have been searching for, especially when it's no longer available elsewhere. We are delighted that our selection of Birkenstock insoles was able to meet your needs and provide you with a solution. Thank you once again for choosing TheInsoleStore!

Posted 3 months ago

“Very pleased. Have used these Pinnacle Maxx Powerstep Pro inserts for years. Repeat customer of The Insole Store. Great service!”

Helpful Report

Posted 4 months ago

Thank you so much for your incredible 5-star review of TheInsoleStore, Kathy! We are thrilled to hear that you are very pleased with our products and service. It means a lot to us that you have been a repeat customer and have used our Pinnacle Maxx Powerstep Pro inserts for years. We truly appreciate your continued trust and support. Thank you again!

Posted 3 months ago

“did it all myself”

Helpful Report

Posted 4 months ago

Thank you for your wonderful 5-star rating of TheInsoleStore! We are so happy to hear that you had a positive shopping experience with us. We appreciate your business and hope to serve you again in the future!

Posted 3 months ago

“Just ordered Oofos you did not offer half sizes. I would have ordered 11.5.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Alan! Unfortunately, OOFOS does not offer their OOFOS OOahh Slides in half sizes - we sincerely apologize for that! We hope the size 11's work out for you, and if they don't you can always exchange them for the size 12's as long as they shoes are in brand new condition. Please don't hesitate to reach out to us if you require further assistance. We appreciate your business!

Posted 4 months ago

“the purchasing section did not load correctly on my phone and often had open boxes that would cover over the needed sections. it was frustruating. i also had to keep entering in my credit card information for the same reason. otherwise, the shopping was easy. it was helpful to see what i had purchased in the past and add it to the cart so i could be sure it was the same size and model.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are so sorry to hear that you experienced trouble while trying to checkout on our website with your phone. We will pass your feedback along to our Website Development Team for further review. If you run into trouble trying to place your order in the future, our Customer Service Team is always happy to assist you at 866-858-1294. We appreciate your business!

Posted 4 months ago

“My order was easy to make and it came quickly. I was very impressed.”

Helpful Report

Posted 4 months ago

Thank you so much, Michele, for your incredible 5-star rating of TheInsoleStore! We greatly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us. We are glad to know that your order was a breeze to make and was delivered swiftly. Your kind words truly make our day! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again, and we hope to serve you again soon!

Posted 4 months ago

“Very easy ordering process. I was finished in less than five minutes.”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Ann! We're so glad to hear that our ordering process was very easy for you and that you were able to complete it in less than five minutes. We appreciate your business and hope to serve you again in the future!

Posted 4 months ago

“Customer service good”

Helpful Report

Posted 4 months ago

Thank you so much for your 5-star review of TheInsoleStore, Alan! We are delighted to know that you found our customer service to be good. Providing exceptional customer service is something we strive for, and it's great to know that we met your expectations. We hope to serve you again in the future!

Posted 4 months ago

“Easy to find products.”

Helpful Report

Posted 4 months ago

Thank you so much for your five-star rating of TheInsoleStore, Rebecca! We are so happy to hear that you found it easy to find products on our website. We appreciate your business and look forward to serving you again in the future.

Posted 4 months ago

“The ordering system is a breeze, the shipping is alway very fast, and the products are always great. The entire process is always a success!”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We're thrilled to hear that our ordering system has been a breeze for you. Our team works hard to ensure a seamless and hassle-free experience for our valued customers like you. Additionally, we're delighted that our speedy shipping and exceptional products have met your expectations. Once again, thank you for your feedback and for being such a loyal customer. We look forward to assisting you with all your footwear needs in the future!

Posted 4 months ago

“I have not ordered from this company before, but I would buy from them again. They sent my insoles quickly, and they are out of stock at Spenco. I don't know if they have quit making them, but they are the insoles that work for my plantar fasciitis. I'm grateful that they still had them in stock. They arrived in perfect shape.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star rating of TheInsoleStore, Susan! We are so glad to hear that you found exactly what you needed for your plantar fasciitis. It means a lot to us that we were able to provide you with the insoles that work best for you, especially since they are currently out of stock at Spenco. We understand how important it is to find the right product for your needs, and we're grateful that we could meet your expectations. Thank you for choosing TheInsoleStore, and we wish you continued comfort and relief from your plantar fasciitis!

Posted 4 months ago

TheInsoleStore is rated 4.6 based on 5,873 reviews