TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,873 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,873 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

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“Very clear and easy to navigate.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars! We are so glad to hear that you found our website very clear and easy to navigate. Our team works hard to ensure that our online platform is user-friendly and provides a seamless shopping experience for all our valued customers. We appreciate your business and look forward to serving you again soon!

Posted 3 months ago

“The ordering process was seamless enough, however had I k own the return policy before I ordered I would have looked to find what I was ordering elsewhere. I am not in favor of having to pay return shipping fees and a surcharge on a money back return. I am hoping I will be happy with my shoes when the arrive.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Mike! We are happy to hear that you found our ordering process to be seamless. We are so sorry to hear that you are unhappy with our Returns & Exchanges Policy, as we try to be very transparent as to what our customers can expect when making a return with us. We do offer free exchanges and free returns for store credit, should your shoes not work out for you and you wish to return them and not incur any return fees. If you require further assistance, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 3 months ago

“Was looking for insoles to help alleviate metatarsal pain hopefully I found a good solution.”

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Posted 3 months ago

Thank you so much for giving us a 5-star rating for TheInsoleStore, Marilyn! We truly appreciate your positive feedback and sincerely hope that your insoles help to alleviate your metatarsal pain. If the insoles don't work out for your needs, they are covered by our Wear Test Guarantee for 60 days and are returnable within that time frame! If you require assistance with anything at all, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 3 months ago

“Promo did not work and items I need were not available in a link from the emailed promo after an extensive search. Item descriptions seemed to have been written by AI and do not reflect reality. Follow-up: after this above review, customer service intervened and credited the 10% savings and rush my orders. Great response! Thank you!”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Harry! We are so sorry to hear about your shopping experience! We do show that your order was placed after our 10% Off Sitewide promotion ended, which is why the promo did not work on your order. We sincerely apologize for that! We also apologize that the items you wanted to order were not available. It is completely possible that the items you wanted were sold out by the time you were ready to place your order, as the insoles you typically order are quite popular. We are also very sorry to hear that you were disappointed in our item descriptions. We will be reaching out to you privately regarding your experience. We appreciate your business!

Posted 3 months ago

“Excellent way to order my insoles! I highly recommend!”

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Posted 3 months ago

Thank you so much for giving TheInsoleStore a glowing 5-star rating, Dianne! We truly appreciate your kind words and are thrilled that you had an excellent experience ordering your insoles through our platform. Thank you for being a loyal customer of TheInsoleStore! We look forward to serving you again in the future.

Posted 3 months ago

“Very easy to order on line received the insoles within 4 days , they fit my shoes perfectly and are very comfortable. Very pleased with this on line purchase.”

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Posted 3 months ago

Thank you so much, Richard, for taking the time to give us a 5-star rating and for your wonderful review of TheInsoleStore! We're thrilled to hear that you found our online ordering process to be very easy. We also appreciate your kind words about the speedy delivery, perfect fit, and exceptional comfort of our insoles. Your satisfaction is our top priority, and we're delighted that we could meet your expectations with this online purchase. We hope to serve you again in the future!

Posted 3 months ago

“Good site easy to find options”

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Posted 3 months ago

Thank you so much for taking the time to rate TheInsoleStore with four stars, Laurie! We're thrilled to hear that you found our site easy to navigate and that it was simple to find the options you were looking for. We appreciate your business, and we hope to serve you again soon!

Posted 3 months ago

“Was were good, went well.”

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Posted 3 months ago

Thank you so much for taking the time to leave us a 5-star rating, Melvin! We are so happy to hear that you had a good shopping experience. We value your feedback tremendously, and it means the world to us to have customers like you who appreciate our efforts. Thank you once again for choosing TheInsoleStore, and we hope to serve you again in the future! Best regards, [Your Name]

Posted 3 months ago

“Very satisfyed and easy to order. This is the 2nd time I bought these from you . I just ordered them so I haven't received them yet”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating, Tim! We are delighted that ordering from us has been an easy experience for you. Your loyalty means a lot to us, and we're honored that this is your second time choosing us for your insole needs. Thank you again for your kind words and for being a valued customer of TheInsoleStore!

Posted 3 months ago

“Shopping at TheInsoleStore.com website was quick and easy. I was familar with the product I purchased. I had to resort to online shopping for the item as they were no longer carried in the stores I frequent. I'm glad it was easy to order and the product showed up the next day.”

Helpful Report

Posted 3 months ago

Thank you so much for giving TheInsoleStore a 4 star rating, Jane! We are thrilled to hear that your shopping experience on our website was quick and easy. We understand the frustration of not finding the products you need in local stores, but we are glad we could provide you with a convenient online solution. Thank you again for choosing TheInsoleStore. We look forward to serving you in the future!

Posted 3 months ago

“Great service! Great product! Thank you!”

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Posted 3 months ago

Thank you, Mark, for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your kind words and we're delighted that our service and product met your expectations. Your support means the world to us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again, and we look forward to serving you in the future!

Posted 3 months ago

“I was sent your website from the customer care team of the original shoe manufacturer due to the insoles that came with the shoes were faulty. The selection on your site was great and the search process was easy. I would have appreciated a filter around running style to narrow my search a little more or description of the benefits of each feature (rigid vs. cushioned, etc.), but that was not a major concern. I am very happy with the experience and my purchase.”

Helpful Report

Posted 3 months ago

Chris, thank you so much for your 5-star rating and for taking the time to share your experience with TheInsoleStore. We are thrilled to hear that you had a great experience shopping with us. We understand the frustration of receiving faulty insoles, and we are glad that our website was able to provide you with a satisfactory solution. Your feedback regarding the running style filter and detailed descriptions of each feature is well-noted. We appreciate your suggestion. We have a wealth of information in our Insole Guide, should you ever need to know more about the products we carry: https://theinsolestore.com/pages/insole-guide, and our Customer Service Team is always more than happy to answer any questions you may have. Please feel free to reach out to us at Help@theinsolestore.com should you ever require assistance in the future. We appreciate your business and look forward to serving you again soon!

Posted 3 months ago

“They take care of me with the right stuff”

Helpful Report

Posted 3 months ago

Thank you so much for giving TheInsoleStore a fantastic 5-star rating, Gary! We truly appreciate your support and are thrilled to hear that we have been taking care of you with the right products. Our team is always here to ensure you receive the best insole solutions for your needs. We appreciate your loyalty and look forward to serving you again in the future!

Posted 3 months ago

“Still waiting for order but their customer service is awesome. ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We show that your order was placed on Sunday, 1/28/24. Our Warehouse is closed on the weekends, so your order shipped out first thing Monday morning. You selected our Free Shipping method at checkout, which has an estimated delivery time frame of 3-5 day. Your order has only been in transit for 4 days so we are still within the expected time frame for delivery. Should you need your order more quickly in the future, we do offer an Express shipping method at checkout. We do not require our customers to download an app to track their order. Our website provider, Shopify, utilizes their app (Shop Pay) so that customers have the option of tracking all of their orders made through websites that use Shopify in one place. When we send out shipping confirmation emails, we also provide a USPS tracking link so that customers can track their orders that way without downloading an app. We will be resending your tracking confirmation email as well as following up privately to ensure you are able to track your order. We appreciate your business!

Posted 3 months ago

“Experience was great. Easy to find product and checkout process was a breeze.”

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Posted 3 months ago

Thank you so much for taking the time to give TheInsoleStore a 5-star rating, John! We are thrilled to hear that your experience with us was great, and that you found our website easy to navigate and checkout process a breeze. Your positive feedback is truly appreciated. We value you as our customer and look forward to serving you again in the future!

Posted 3 months ago

“Always get helpful advice from Customer Service on what to consider purchasing.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to leave us a five-star rating! We are delighted to know that our Customer Service team was able to provide you with helpful advice on what to consider purchasing. Our goal is to always offer our customers the best possible assistance, and it's fantastic to hear that we met your expectations. We appreciate your business and hope to serve you again in the future!

Posted 3 months ago

“They had the best price of the item I wanted.”

Helpful Report

Posted 3 months ago

Thank you for your glowing 5-star rating of TheInsoleStore! We are delighted to know that our prices met your expectations and that we offered the best price for the item you desired. At TheInsoleStore, we constantly strive to provide our customers with top-quality products at competitive prices, ensuring the best value for your money. Thank you again for taking the time to share your experience. We look forward to serving you again in the future!

Posted 3 months ago

“The worst return process that I have dealt with in a long time.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Eugene! We are so sorry to hear that you have been disappointed in our returns/exchanges service. We have attempted to contact you several times to assist with completing your exchange order and have not heard back from you. We will be reaching out to you again, privately, to ensure that your return is processed successfully and to gather further feedback regarding your experience. We appreciate your business!

Posted 3 months ago

“The girl that placed my order I spoke with two times.Very smart kind and such be employee of the year.So many young people have no people skills now.”

Helpful Report

Posted 3 months ago

Thank you so much for your stellar 5-star rating of TheInsoleStore, Patty! We sincerely appreciate your support and are thrilled to hear that you had an exceptional experience with us. We are extremely proud of Lovelyn, the girl who assisted you in placing your order. Her intelligence, kindness, and remarkable people skills truly make her an invaluable member of our team. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 3 months ago

“The insoles were the same price as on Amazon and I wanted to give a smaller business my business so I ordered from the insole store. It was the weekend and it wouldn’t take my code for 10% off so I called on Monday and the lady that helped me had a lot going on in the background on our call. I tried to be tactful and mentioned it twice but she never told whomever or whatever it was to stop. she was nice enough but if you’re going to work from home for goodness sake do it in a quiet place. Or apologize.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Sherrie! We are so sorry to hear that you experienced trouble while trying to apply your coupon code at checkout. There may have been a website glitch or something of that nature that prevented your code from being accepted, and for that we most sincerely apologize as we know how frustrating that can be. Your coupon code was applied retroactively, so you did receive 10% off your order. We are also sorry to hear that you had connection issues while trying to speak with our associate on the phone. We do agree that your whole experience sounds as if it was frustrating - we are so sorry for that! We will be reaching out to you privately regarding your concern. We appreciate your business.

Posted 3 months ago

TheInsoleStore is rated 4.6 based on 5,873 reviews