TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,157 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

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“Although ultimately I am confident these will be awesome insoles it was a bit difficult to discern actual differences in-between models”

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Posted 6 months ago

Thank you for your insightful 4-star review, Sean! We appreciate your confidence in our insoles and understand that choosing the right model can sometimes be a bit overwhelming. We're continually working on improving our product descriptions to help clarify the differences between models. If you have any specific questions or need assistance selecting the perfect insole for your needs, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we offer personalized product recommendations from our Product Specialists. We're always here to help or answer any questions, and look forward to hearing from you!

Posted 5 months ago

“Easy to use the website.”

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Posted 6 months ago

Thank you so much for your wonderful 5-star review, Deana! We're thrilled to hear that you found our website easy to use. Your feedback is incredibly valuable and motivates us to keep improving. If you ever have any questions or need assistance while shopping, don’t hesitate to reach out. We look forward to seeing you again soon!

Posted 6 months ago

“Your custromer service reps are wonderful, knowledgeable and efficent.”

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Posted 6 months ago

Thank you so much for your excellent 5-star review, Jim! We're delighted to hear that our customer service team made such a positive impression with their knowledge and efficiency. Your feedback is greatly appreciated, and we’re always here to assist you with any questions or needs you may have in the future. Looking forward to serving you again soon!

Posted 6 months ago

“Wpould be a 5star, except, I wish there culd be a note: that says something about flattershoe insole patforms need higher arch insole. Stir 5 Star service and Power Step insoles”

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Posted 6 months ago

Thank you for your thoughtful 4-star review, Michael! We're glad to hear you received great service and liked the PowerStep insoles. Your feedback about including notes on arch supports is invaluable, and we'll certainly take it into consideration to enhance our product information. Unfortunately, each person's foot is unique with a different set of needs, so we are unable to include general notes on products as they will not apply to everyone. We do offer personalized product recommendations for our customers, should you ever need help narrowing down which of our products are best suited to your individual needs. If you have any other suggestions or need assistance in the future, please don't hesitate to reach out to our Customer Service Team at Help@theinsolestore.com. We're here to help and look forward to serving you again!

Posted 6 months ago

“Great Product……Easy to find what I was looking for”

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Posted 6 months ago

Thank you for your fantastic 5-star review, Rick! We're so pleased to hear that you found our product easily and that it met your needs perfectly. Your feedback means the world to us, and we’re committed to making your experience delightful. If you have any questions or need assistance in the future, feel free to reach out. We're excited to help you again soon!

Posted 6 months ago

“Good product at a good price and free shipping”

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Posted 6 months ago

Thank you for your wonderful 5-star review! We're thrilled to hear that you found our product to be a great value and appreciated the free shipping. Your satisfaction is our priority, and it's fantastic to know we met your expectations. If you need any assistance or have questions in the future, don’t hesitate to reach out. We can't wait to serve you again!

Posted 6 months ago

“Easy to find the products I needed based on foot problems. Very good selection and easy to read reviews.”

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Posted 6 months ago

Thank you for your fantastic 5-star review, Heather! We're delighted to hear that you found it easy to locate the products you needed for your foot problems and that our selection and reviews were helpful. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need further assistance, we're always here to help. We look forward to seeing you again soon!

Posted 6 months ago

“easy to navigate site, and artistically presebted.”

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Posted 6 months ago

Thank you for your thoughtful 4-star review, Francoise! We're thrilled to hear that you found our site easy to navigate and enjoyed the artistic presentation. Your feedback inspires us to keep improving. If you have any suggestions or need assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

Posted 6 months ago

“It's very difficult to know which one and what to order for my feet It's just guess work.”

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Posted 6 months ago

Thank you for your feedback, Robert! We understand that choosing the right insoles can be challenging, and we’re sorry to hear that you found it difficult to make a selection. We are continually working on providing better guidance for our customers, including detailed descriptions and customer reviews on our website. If you have any questions or need personalized recommendations, please feel free to reach out to our Customer Support Team at Help@theinsolestore.com. We're here to help you find the perfect fit for your feet! Thank you for giving us the opportunity to serve you.

Posted 6 months ago

“I wanted to talk to a live person and could not find a way to do that. I took a chance on what I ordered”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Richard! We apologize for the difficulty you experienced in reaching a live person. We have a direct link to get in contact with our Customer Support Team on our website, as well as a direct link to our helpdesk - both can be found at the bottom of our webpage under the "Keep in Touch" header. Once in our helpdesk you can access our live chat to speak with one of our Customer Service Representatives as well as send an email to our Customer Support Team. We value open communication with our customers and are continuously looking for ways to improve. If you have any further questions or need assistance, please feel free to reach out to us at Help@theinsolestore.com. We appreciate your business!

Posted 6 months ago

“Easy to find what I was looking for. Great selection”

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Posted 6 months ago

Thank you for the amazing 5-star review, Sherry! We're so glad to hear that you found it easy to locate what you were looking for and that you enjoyed our great selection. Your feedback means a lot to us, and we’re always here to help you find the perfect fit. We look forward to seeing you again soon!

Posted 6 months ago

“This is the first place I check when looking for foot comfort. Great selection and prices are down to earth, it's a joy to place an order with you. I am anxiously awaiting my package from The Insole store to show up on my porch.”

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Posted 6 months ago

Thank you for your wonderful 5-star review, Tamara! We're so happy to hear that we’re your first stop for foot comfort and that you find our selection and prices appealing. It's truly a pleasure to know you're excited about your order, and we can't wait for you to receive it! Your kind words mean a lot to us, and we appreciate your support. Looking forward to serving you again soon!

Posted 6 months ago

“The Insole Store is always my go to for insoles! They always have my size 15 in stock and ships fast !”

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Posted 6 months ago

Thank you for the fantastic 5-star review, John! We’re thrilled to be your go-to place for insoles and are delighted to hear that we consistently have your size 15 in stock. Fast shipping is our goal, and your feedback lets us know we’re on the right track. We appreciate your loyalty and look forward to serving you again soon!

Posted 6 months ago

“I have been using red wing orthopedic in soles for my neurathopy. Hope these are as effective.”

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Posted 6 months ago

Thank you for your 5-star review, Joseph! We truly appreciate your feedback and are glad to hear you’re trying out our insoles for your neuropathy. We understand how important it is to find the right support, and we hope these insoles meet your expectations just as your Red Wing orthopedic insoles have. If you have any questions or need assistance, feel free to reach out. Wishing you all the best on your journey to comfort!

Posted 6 months ago

“It was very easy and quick. Typed in product I wanted and it took me quickly to the product I needed.”

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Posted 6 months ago

Thank you so much for your 5-star rating and for taking the time to share your experience with us at TheInsoleStore, Margaret! We truly value your feedback and are thrilled to hear that your shopping experience was easy and quick. It's great to know that our website promptly directed you to the exact product you were looking for. We appreciate your kind words and hope to serve you again in the future!

Posted 6 months ago

“This is my first time here”

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Posted 6 months ago

Thank you so much for rating TheInsoleStore with 4 stars, Gerald! We truly appreciate your positive feedback and are thrilled to hear about your great experience with us. It means a lot to us that you chose us as your go-to store for insoles. We are committed to providing top-notch products and excellent customer service, so we are delighted to know that we met your expectations. Once again, thank you for your support and for giving us the opportunity to serve you. We value your business and hope to see you back at TheInsoleStore soon!

Posted 6 months ago

“Great product reasonable priced and seamless to order”

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Posted 6 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, James! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your feedback is invaluable to us. We're glad that you found our products to be great and reasonably priced. We strive to provide top-notch items while keeping the prices affordable for our customers. Additionally, we are delighted to know that the ordering process was seamless for you. Thank you again for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 6 months ago

“Easy to shop, purchase, and have it delivered to my home.”

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Posted 7 months ago

Thank you so much for taking the time to give TheInsoleStore a 5-star rating, Dian! We truly appreciate your support and are thrilled to hear that you found our shopping experience to be easy and convenient. We strive to provide our customers with a seamless purchasing process, from browsing to delivery, and it's great to know that we have accomplished this for you. Once again, thank you for choosing TheInsoleStore. We are committed to delivering the best products and service to our valued customers like yourself.

Posted 6 months ago

“Gave a great description of the product. And the photos really showed the quality of the shoes.”

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Posted 7 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Victoria! We truly appreciate your kind feedback. We are thrilled to hear that you found our product description to be helpful and that the photos showcased the excellent quality of our shoes.Your satisfaction is our top priority, and it brings us great joy to hear that we were able to meet your expectations Thank you once again for choosing TheInsoleStore. We look forward to serving you again soon!

Posted 6 months ago

“Very good service”

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Posted 7 months ago

Thank you so much for taking the time to leave a 5-star rating for TheInsoleStore, Bob!. We are thrilled to hear that you have had a great experience with our products and services. We genuinely appreciate your kind words and your loyalty as a customer. It means a lot to us that you trust us with your insole needs. Thanks again for your support and for being a valuable member of our community. We look forward to serving you again in the future.

Posted 7 months ago

TheInsoleStore is rated 4.6 based on 6,157 reviews