TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,146 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had trouble with the delivery of one of my orders but it finally came and i was very satisfied.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful 5-star review, James! We're glad to hear that your order arrived and that you were satisfied with your purchase. We appreciate your patience throughout the delivery process, and your satisfaction means the world to us. We look forward to serving you again in the future!

Posted 2 months ago

“This was not my first purchase from Insole. I continue to visit this site because of its superior products, prices and delivery. This purchase was exactly as described and delivered as promised. Hard to beat perfection. Thanks!”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Kim! We’re thrilled to hear that you continue to choose us for our superior products, prices, and reliable delivery. It's fantastic to know that your experience matched your expectations—perfection is what we aim for! We can't wait to welcome you back for more shopping in the future!

Posted 2 months ago

“It was very easy.”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Debra! We're thrilled to hear that you found everything very easy. Our goal is to make your shopping experience as smooth as possible! If you have any questions or need assistance in the future, don’t hesitate to reach out. We can’t wait to welcome you back!

Posted 2 months ago

“Online shopping is always easy and I've never had an issue with any of the insoles I've received.”

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Posted 2 months ago

Thank you for your amazing 5-star review, Ruth! We're delighted to hear that your online shopping experience has been so smooth and that you've been happy with your insoles. We aim to make every interaction effortless! If you ever have any questions or need assistance in the future, just let us know. We look forward to having you shop with us again!

Posted 2 months ago

“Everything was easy peasy.”

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Posted 2 months ago

Thank you for your wonderful 5-star review, Katherine! We're so glad to hear that everything was easy peasy for you. Making the shopping experience smooth and enjoyable is what we strive for! If you ever need anything or have questions in the future, just give us a shout. We can't wait to serve you again!

Posted 2 months ago

“Thank you for the fast turn around”

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Posted 2 months ago

Thank you for your fantastic 5-star review, Dot! We're delighted to hear that you appreciated our fast turnaround. Providing quick and efficient service is important to us, and it's great to know we hit the mark! If you ever need assistance or have questions, feel free to reach out. We look forward to serving you again!

Posted 2 months ago

“Ordered my 2nd pair. They are thst great!”

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Posted 2 months ago

Thank you so much for your stellar 5-star review, Kimi! We're thrilled to hear that you loved your first pair so much that you came back for a second! Your continued support means the world to us. If you ever have questions or need assistance, don't hesitate to reach out. We're here for you, and we can’t wait to serve you again!

Posted 2 months ago

“Great company with great products. I have used them for years and have always been satisfied.”

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Posted 2 months ago

Thank you so much for your amazing 5-star review, Martin! We’re thrilled to hear that you've been a satisfied customer for years. It’s our goal to provide great products and service, and it’s fantastic to know we’ve met your expectations. If there's anything else we can do for you, don’t hesitate to reach out. We truly appreciate your loyalty and look forward to serving you for many more years to come!

Posted 2 months ago

“User friendly website to find the exact product I was looking for!”

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Posted 2 months ago

Thank you so much for your fantastic 5-star review, Annette! We're delighted to hear that you found our website user-friendly and that you were able to find exactly what you were looking for. Your experience means a lot to us, and we're here to help anytime you need assistance. We truly appreciate your support and hope to serve you again soon!

Posted 2 months ago

“Was easy to initiate an exchange. The post office goofed on the return, not your fault. You have been helpful and can't wait to receive my new insoles.”

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Posted 2 months ago

Thank you so much for your wonderful 5-star review, Judy! We’re glad to hear that the exchange process was easy for you. It’s unfortunate that the post office had a hiccup, but we’re here to help you through it. We can’t wait for you to receive your new insoles! If you need anything else in the meantime, just let us know. We truly appreciate your support!

Posted 2 months ago

“Birkenstock sent all my other shoes. Excellent medication to prevent planters fasciitis.”

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Posted 2 months ago

Thank you for your amazing 5-star review, Christopher! We're thrilled to hear that you found the Birkenstock insoles to be effective in preventing plantar fasciitis. Your comfort and well-being are very important to us, and it's fantastic to know our products are making a difference for you. If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to serving you again!

Posted 2 months ago

“Good products and quick service.”

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Posted 3 months ago

Thank you for your fantastic 5-star review! We're delighted to hear that you found our products to be great and that our service was quick. Your satisfaction is our priority, and we look forward to serving you again in the future. If you ever have any questions or need assistance, don’t hesitate to reach out! We truly appreciate your support!

Posted 3 months ago

“TheInsoleStore team did a great job. The USPS, on the other hand, did not. For some reason, every time I order from your store, they send my package to the same wrong post office where it sits for 48 hours not going anywhere. Using DHL for pickup and the USPS for the last mile does not work well here.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review! We're so glad to hear that you had a great experience with TheInsoleStore team. We understand how frustrating it can be with shipping issues, particularly involving DHL to USPS. Your feedback is invaluable to us, and we’ll continue to monitor these situations to improve the delivery experience. We do show that each of your past orders with us arrived to you after 6 days in transit, which aligns with our shipping delivery time frame for Standard/Free Shipping. Should you ever need to receive your order more quickly, please do be advised that we offer Expedited Shipping at checkout as well! If there’s anything at all we can assist you with, please don’t hesitate to reach out as we are more than happy to help with anything. We truly appreciate your support and hope to serve you again in the future!

Posted 3 months ago

“Easy purchase, the insoles work wonderfully. Much less pain in my heel.”

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Posted 3 months ago

Thank you so much for your wonderful 5-star review, Joseph! We're thrilled to hear that the insoles are working wonderfully for you and that you're experiencing much less heel pain. Your comfort and satisfaction are our top priorities. If you have any questions or need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!

Posted 3 months ago

“So far the product seems to work fine walking around my home haven’t tried walking long distance yet it’s been about 6 months since I’ve had foot pain so hopefully this will help”

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Posted 3 months ago

Thank you so much for your wonderful 5-star review, Lorie! We're glad to hear that the product is working well for you at home. It’s great to know that you’ve been experiencing relief from foot pain over the last 6 months. We hope it continues to help you, especially on longer walks. If you have any questions or need further assistance, please don't hesitate to reach out. We truly appreciate your support!

Posted 3 months ago

“very easy to find the correct insoles in needed”

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Posted 3 months ago

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found it easy to find the right insoles. Making your shopping experience simple and efficient is our top priority. If you have any questions or need assistance in the future, feel free to reach out. We greatly appreciate your support!

Posted 3 months ago

“Very comfortable!”

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Posted 3 months ago

Thank you for the fantastic 5-star review! We're so pleased to hear that you find our insoles very comfortable. Comfort is key, and we're delighted to have met your expectations. If you ever have any questions or need further assistance, just let us know. We truly appreciate your support and hope you enjoy your insoles!

Posted 3 months ago

“With the opportunity to shop internationally I have found TheInsoleStore the most comprehensive company that offers the best selection of quality products at a wonderful price. Their customer service is also above the rest. Thank you”

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Posted 3 months ago

Thank you so much for your incredible 5-star review, Michelle! We're thrilled to hear that you found our selection and pricing to be the best. Our team is dedicated to providing top-notch customer service, and it's wonderful to know that it made a difference for you. If you ever have any questions or need assistance, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!

Posted 3 months ago

“Quick andEasy.”

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Posted 3 months ago

Thank you for the awesome 5-star review! We're thrilled to hear that you found the process quick and easy. Our goal is to make your experience as smooth as possible. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!

Posted 3 months ago

“Wonderful customer service. They went above and beyond to help me. I will buy from this website again.”

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Posted 3 months ago

Thank you so much for your wonderful 5-star review, Helen! We’re delighted to hear that our customer service team went above and beyond for you. Your satisfaction is our top priority, and we can't wait to help you again in the future. If you ever need assistance or have questions, don’t hesitate to reach out. We truly appreciate your support!

Posted 3 months ago

TheInsoleStore is rated 4.6 based on 6,146 reviews