TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,149 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought they were too small but they are perfect”

Helpful Report

Posted 5 months ago

Thank you for your wonderful 5-star review, Joanne! We're thrilled to hear that the inserts ended up being the perfect fit for you. Sometimes, what seems small can surprise us in the best ways! If you need any more assistance or have further questions, just let us know. We genuinely appreciate your support!

Posted 5 months ago

“I asked and was told which insert would help with the problem I was experiencing. Trimmed the inserts to fit and they help with the pain!!!”

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Posted 5 months ago

Thank you for your fantastic 5-star review, Claudia! We're so glad to hear that our recommendations helped alleviate your pain and that trimming the inserts made them a perfect fit for you. Your satisfaction is our top priority, and it’s wonderful to know we could assist you effectively. If you have any further questions or need more assistance, please don’t hesitate to reach out. We truly appreciate your support!

Posted 5 months ago

“I quickly found exactly what I was looking for, compared to the time consuming research on Amazon.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic 5-star review, Rick! We're thrilled to hear you found exactly what you were looking for without the hassle of searching through countless options. Your feedback means the world to us, and we always strive to make your shopping experience quick and enjoyable. If you have any questions or need assistance in the future, just reach out. We truly appreciate your support!

Posted 5 months ago

“Ordering product was super easy!”

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Posted 5 months ago

Thank you so much for your amazing 5-star review! We're delighted to hear that ordering from us was a breeze. Making your shopping experience as simple and enjoyable as possible is our goal, and your feedback truly motivates us. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!

Posted 5 months ago

“The website was easy to find what I wanted without looking through things I didn't want.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful 5-star review, Bonnie! We're thrilled to hear that you found our website easy to navigate and discover exactly what you were looking for. Your satisfaction is our priority, and it’s great to know we could provide a seamless shopping experience. If you need anything else or have any questions, don't hesitate to reach out. We truly appreciate your support!

Posted 5 months ago

“I have purchased all my Insoles at Insole. So easy, and they work for me”

Helpful Report

Posted 5 months ago

Thank you for your fantastic 5-star review, Maria! We're so glad to hear that you've found our insoles easy to purchase and effective for your needs. Your support means a lot to us, and it’s wonderful to know our products are working well for you. If you ever have any questions or need assistance, don’t hesitate to get in touch. We’re here to help, and we appreciate your loyalty!

Posted 5 months ago

“Always in stock and priced great.”

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Posted 5 months ago

Thank you for your excellent 5-star review, Thomas! We're thrilled to hear you find our stock consistently available and our prices great. It’s our mission to provide quality products at competitive prices, and your feedback motivates us to keep up the good work. If there's anything else we can assist you with, don’t hesitate to reach out. We appreciate your support!

Posted 5 months ago

“Very good, responsive customer service.”

Helpful Report

Posted 5 months ago

Thank you so much for your 5-star review! We're delighted to hear you had a positive experience with our customer service. Providing responsive support is important to us, and your feedback encourages our team to continue delivering the best service possible. If you have any further questions or need assistance, feel free to reach out anytime. We're here to help!

Posted 5 months ago

“My physical therapist highly recommended these insoles for an Achilles heel problem and plantar fasciitis .”

Helpful Report

Posted 5 months ago

Thank you for your wonderful 5-star review, Roseann! We're thrilled to hear that your physical therapist recommended our insoles for your Achilles heel and plantar fasciitis issues. It’s always rewarding to know our products are helping customers find relief. If you have any questions or need further assistance as you use the insoles, please don’t hesitate to reach out. We’re here to support you on your journey to comfort!

Posted 5 months ago

“Easy to order and qualified for free shipping which always makes a big difference in price. Glad I could find the New Balance insoles at The Insole Store. They seem to be in short supply.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic 5-star review, S! We're so glad to hear that you found ordering easy and benefited from our free shipping. It's always great to know our customers appreciate that aspect! We're also pleased you were able to find the New Balance insoles you were looking for, especially when they're in short supply. If you have any questions or need assistance in the future, feel free to reach out. We can’t wait to serve you again!

Posted 5 months ago

“Easy to use the website.”

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Posted 5 months ago

Thank you so much for your wonderful 5-star review, Deana! We're thrilled to hear that you found our website easy to use. Your feedback is incredibly valuable and motivates us to keep improving. If you ever have any questions or need assistance while shopping, don’t hesitate to reach out. We look forward to seeing you again soon!

Posted 5 months ago

“Your custromer service reps are wonderful, knowledgeable and efficent.”

Helpful Report

Posted 6 months ago

Thank you so much for your excellent 5-star review, Jim! We're delighted to hear that our customer service team made such a positive impression with their knowledge and efficiency. Your feedback is greatly appreciated, and we’re always here to assist you with any questions or needs you may have in the future. Looking forward to serving you again soon!

Posted 5 months ago

“Great Product……Easy to find what I was looking for”

Helpful Report

Posted 6 months ago

Thank you for your fantastic 5-star review, Rick! We're so pleased to hear that you found our product easily and that it met your needs perfectly. Your feedback means the world to us, and we’re committed to making your experience delightful. If you have any questions or need assistance in the future, feel free to reach out. We're excited to help you again soon!

Posted 6 months ago

“Good product at a good price and free shipping”

Helpful Report

Posted 6 months ago

Thank you for your wonderful 5-star review! We're thrilled to hear that you found our product to be a great value and appreciated the free shipping. Your satisfaction is our priority, and it's fantastic to know we met your expectations. If you need any assistance or have questions in the future, don’t hesitate to reach out. We can't wait to serve you again!

Posted 6 months ago

“Easy to find the products I needed based on foot problems. Very good selection and easy to read reviews.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic 5-star review, Heather! We're delighted to hear that you found it easy to locate the products you needed for your foot problems and that our selection and reviews were helpful. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need further assistance, we're always here to help. We look forward to seeing you again soon!

Posted 6 months ago

“Easy to find what I was looking for. Great selection”

Helpful Report

Posted 6 months ago

Thank you for the amazing 5-star review, Sherry! We're so glad to hear that you found it easy to locate what you were looking for and that you enjoyed our great selection. Your feedback means a lot to us, and we’re always here to help you find the perfect fit. We look forward to seeing you again soon!

Posted 6 months ago

“This is the first place I check when looking for foot comfort. Great selection and prices are down to earth, it's a joy to place an order with you. I am anxiously awaiting my package from The Insole store to show up on my porch.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful 5-star review, Tamara! We're so happy to hear that we’re your first stop for foot comfort and that you find our selection and prices appealing. It's truly a pleasure to know you're excited about your order, and we can't wait for you to receive it! Your kind words mean a lot to us, and we appreciate your support. Looking forward to serving you again soon!

Posted 6 months ago

“The Insole Store is always my go to for insoles! They always have my size 15 in stock and ships fast !”

Helpful Report

Posted 6 months ago

Thank you for the fantastic 5-star review, John! We’re thrilled to be your go-to place for insoles and are delighted to hear that we consistently have your size 15 in stock. Fast shipping is our goal, and your feedback lets us know we’re on the right track. We appreciate your loyalty and look forward to serving you again soon!

Posted 6 months ago

“I have been using red wing orthopedic in soles for my neurathopy. Hope these are as effective.”

Helpful Report

Posted 6 months ago

Thank you for your 5-star review, Joseph! We truly appreciate your feedback and are glad to hear you’re trying out our insoles for your neuropathy. We understand how important it is to find the right support, and we hope these insoles meet your expectations just as your Red Wing orthopedic insoles have. If you have any questions or need assistance, feel free to reach out. Wishing you all the best on your journey to comfort!

Posted 6 months ago

“It was very easy and quick. Typed in product I wanted and it took me quickly to the product I needed.”

Helpful Report

Posted 6 months ago

Thank you so much for your 5-star rating and for taking the time to share your experience with us at TheInsoleStore, Margaret! We truly value your feedback and are thrilled to hear that your shopping experience was easy and quick. It's great to know that our website promptly directed you to the exact product you were looking for. We appreciate your kind words and hope to serve you again in the future!

Posted 6 months ago

TheInsoleStore is rated 4.6 based on 6,149 reviews