TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,146 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order ahead of schedule and it was filled correctly as always. All companies should be as dependable as The insole Store.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review, Jim! We're delighted to hear that your order arrived ahead of schedule and filled accurately. Dependability is what we strive for, and your kind words mean the world to us! If you ever have any questions or need assistance, don’t hesitate to reach out. We truly appreciate your support!

Posted 1 month ago

“Great selection of comfortable insoles 😀👌”

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Posted 1 month ago

Thank you for the fantastic 5-star review, Edward! We're thrilled to hear that you enjoyed our selection of comfortable insoles. Comfort is key, and your feedback means so much to us! If you have any questions or need assistance, feel free to reach out. We appreciate your support! 😊

Posted 1 month ago

“I was delighted you had Birkenstock orthotics for high arches. I have used them for years, but never gotten them so quickly. Thank you. My feet are especially grateful!!”

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Posted 1 month ago

Thank you for the wonderful 5-star review, Eva! We're so happy to hear that you found the Birkenstock orthotics for high arches and that they arrived quickly. Your feet deserve the best, and we're grateful for your kind words! If you ever need assistance or have any questions, we're just a message away. Your support means a lot to us!

Posted 1 month ago

“Excellence products”

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Posted 1 month ago

Thank you for the wonderful 5-star review, Priscilla! We’re so glad to hear that you’re pleased with our excellence in products. Your satisfaction is our top priority, and we’re here to help whenever you need us. We genuinely appreciate your support!

Posted 1 month ago

“I've shopped here for several years and have always had great customer service fair prices and fast shipping !!!”

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Posted 1 month ago

Thank you so much for the amazing 5-star review, Steve! We’re delighted to hear that you've consistently experienced great customer service, fair prices, and fast shipping. Your loyalty means the world to us! If there’s anything else we can assist you with, just let us know. We truly appreciate your continued support!

Posted 1 month ago

“Very easy to navigate. Insoles were sent out the next day. Very happy with this company.”

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Posted 1 month ago

Thank you for the fantastic 5-star review, Mary! We're thrilled to hear that you found our website easy to navigate and that your order was shipped out promptly. Your satisfaction is our top priority! If you ever need anything else, feel free to reach out. We truly appreciate your support!

Posted 1 month ago

“It was easy to find the perfect insoles for my high arch.”

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Posted 1 month ago

Thank you for the stellar 5-star review, Barbara! We're so happy to hear you found the perfect insoles for your high arch with ease. It's our goal to make your shopping experience as smooth as possible! If you ever have any questions or need further assistance, don’t hesitate to reach out. We truly appreciate your support!

Posted 1 month ago

“I was very impressed with the insoles I purchased. More so than the ones I bought from my foot doctor and the bonus is they were only 50 dollars”

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Posted 1 month ago

Thank you for your fantastic 5-star review, Jenny! We’re thrilled to hear that you are impressed with your insoles and that they exceeded your expectations. It’s great to know you found a quality product at such a reasonable price! If you ever have any questions or need assistance, we’re here for you. Your support is greatly appreciated!

Posted 1 month ago

“Reliable product and reliable service!”

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Posted 1 month ago

Thank you for your amazing 5-star review, Lynn! We're delighted to hear that you found our product and service to be reliable. Your trust means the world to us! If you ever need further assistance or have any questions, don’t hesitate to reach out. We truly value your support!

Posted 1 month ago

“The items were as advertized and work well.”

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Posted 1 month ago

Thank you for your wonderful 5-star review! We're so glad to hear that the items met your expectations and are working well for you. Your satisfaction is our top priority! If you ever need anything else, feel free to reach out. We truly appreciate your support!

Posted 1 month ago

“Great service and fast delivery with the best prices.”

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Posted 1 month ago

Thank you so much for the fantastic 5-star review, Billy! We’re thrilled to hear that you had a great experience with our service and that you found our prices unbeatable. Fast delivery is our priority, and your satisfaction is what drives us! If you need anything in the future, don’t hesitate to get in touch. We truly appreciate your support!

Posted 1 month ago

“Excellent customer service. They fit perfectly thank you so much”

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Posted 1 month ago

Thank you so much for your amazing 5-star review, Lyn! We’re delighted to hear that the fit is perfect and that you had an excellent experience with our customer service. Your satisfaction means everything to us! If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!

Posted 1 month ago

“It has been years and still using The InSole Store to purchase my Power Step Women's High Arch insoles. The price is less expensive than other companies, you get free shipping and handling, delivery is fast and great customer service. If I had a question they are there with a answer. I would highly recommend The Insole Store for your needs.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful 5-star review, Deborah! We’re thrilled to hear that you’ve been a loyal customer for years and that our prices, free shipping, and customer service have met your expectations. Your recommendation means the world to us! If you ever have more questions or need assistance, don’t hesitate to reach out. We truly appreciate you! 😊

Posted 1 month ago

“Everything was good!”

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Posted 1 month ago

Thank you so much for your awesome 5-star review, Gail! We're delighted to hear everything was good with your experience. Your satisfaction means a lot to us! If there's anything more we can do for you, just give us a shout. We appreciate you! 😊

Posted 1 month ago

“Ordered the wrong product and needed an exchange - process was quick and easy thank you!”

Helpful Report

Posted 1 month ago

Thank you for your fantastic 5-star review, Paul! We're thrilled to hear that the exchange process was quick and easy for you. Your satisfaction is our priority, and we're always here to assist you if you need anything else. Thanks for being a valued customer! 😊

Posted 1 month ago

“The items I ordered were delivered in a timely fashion and I enjoyed the Promo discount that was on at the time. I believe that I've been using your arch supports for 3 - 4 years now.”

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Posted 1 month ago

Thank you so much for your incredible 5-star review, Michael! We're delighted to hear that your items arrived promptly and that you enjoyed the promo discount. Your loyalty to our arch supports over the past 3-4 years is truly appreciated! If you ever need anything else or have questions, don’t hesitate to reach out. We're always here for you! 😊

Posted 1 month ago

“It is easy to shop on your website for the items I need...I found the metatarsal pads that I have bought in the past and bought more of them...while on the site i added a pair of socks that look good...both orders arrived in a timely manner and have been put to good use, keeping my feet comfortable.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful 5-star review, Kenneth! We're so glad to hear that shopping on our website was easy for you and that you found the metatarsal pads you wanted. It's great to know the socks you added are living up to your expectations, too! We always strive for timely delivery and comfort for your feet. If you need anything else or have any questions, just let us know. We're here to help! 😊

Posted 1 month ago

“Very pleasant experience. I made a mistake on my order and it was corrected very quickly. And of course the insoles are great”

Helpful Report

Posted 1 month ago

Thank you for your amazing 5-star review, Sandra! We're delighted to hear that your experience was so pleasant and that we could help correct your order quickly. It’s fantastic to know you love your insoles! If you need anything else or have questions in the future, feel free to reach out. We’re always here to help! 😊

Posted 1 month ago

“Easy to order the Original inserts I've had for many years. Thank you 😊”

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Posted 1 month ago

Thank you so much for your fantastic 5-star review, Gregory! We're thrilled to hear that ordering your inserts was easy for you. Your loyalty over the years means a lot to us! If you ever need assistance or have any questions, feel free to reach out. We’re here to help! 😊

Posted 1 month ago

“Good customer service It was not clear to me what width to order and the Birkenstock insoles I ordered were too wide. I returned them and was sent the correct size. They are exactly like my old ones and I am very pleased.”

Helpful Report

Posted 1 month ago

Thank you for your incredible 5-star review! We’re thrilled to hear that our team was able to assist you with your order and help you find the perfect fit. Your satisfaction is our top priority, and we appreciate your feedback. If you have any more questions or need support in the future, don’t hesitate to reach out!

Posted 1 month ago

TheInsoleStore is rated 4.6 based on 6,146 reviews