Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

“This is my first time buying from The Insole Store. The expirience of ordering insoles was great. They arrived very quickly. Even though the product was great, I had to make an exchange which took a while. I told them about it and they were very gracious and generous in how they responded. Their attention to the client is outstanding! Thank you!”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback, Maria! We are so happy to hear that the purchasing part of your shopping experience with us was seamless! We do sincerely apologize for your experience with your return/exchange - we agree, three weeks is a very long time to wait for an exchange item. We are very sorry for the huge inconvenience. We are currently transitioning warehouses, and this is the cause for the delay in returns currently being processed. We will be reaching out to you privately, to help resolve this matter. We appreciate your feedback and your business with TheInsoleStore!

Posted 4 weeks ago

“I am so glad I found your website. Thank you for carrying the insoles I use, since they were discontinued by New Balance.”

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Posted 4 weeks ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and feedback. We are absolutely thrilled to hear that you found our website and that we carry the insoles you use. It's always our aim to provide our customers with a wide range of quality products, including those that may have been discontinued by other brands. We understand how frustrating it can be when a beloved product is no longer available, and we're glad to have been able to help you find a suitable alternative. Once again, thank you for your kind words and for choosing TheInsoleStore. We genuinely value your satisfaction and look forward to serving you in the future!

Posted 4 weeks ago

“Awesome soles available!”

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Posted 4 weeks ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Blake! We are thrilled to hear that you had a fantastic experience with us. Your kind words mean a lot to us and we are glad that our products were able to meet your expectations. We are committed to providing top-notch insoles that offer utmost comfort and support, and it's great to know that you found our selection impressive. Once again, thank you for choosing TheInsoleStore. We appreciate your support and look forward to serving you again in the future!

Posted 4 weeks ago

“it is very confusing to find what i need. the item i bought last time is discontinued better???”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are so sorry to hear that you had trouble locating the item you bought with us last time, as it is discontinued. We only show one order with us under your name and email address, so we are unable to locate the item you are referring to. We are more than happy to assist you in finding that discontinued item, and double checking that we no longer have it available in our inventory. We will be reaching out to you privately to help resolve this matter. We appreciate your feedback and your business!

Posted 4 weeks ago

“If you offer a 10% off it should be automatically placed on your order…Thanks Frank Morgan”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Frank! Our 10% discount offer is contingent upon our customers signing up for our marketing emails, but our system has no way of connecting the email address you signed up with to our order platform to automatically apply your discount code, currently - we sincerely apologize for that! We have proceeded with retroactively applying your 10% discount code - you will receive an email alerting you of the refund. We will also be passing your insights along to our Website Development Team. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 4 weeks ago

“Everything went just the way it was suppose to.”

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Posted 1 month ago

Thank you so much for taking the time to give us a 5-star rating for TheInsoleStore, Barb. We truly appreciate your feedback and are thrilled to hear that everything went just the way it was supposed to. It means a lot to us to know that you had a positive experience with our store. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We hope to serve you again in the future!

Posted 4 weeks ago

“I bought my first SPENCO RX comfort insoles years ago and last month bought another brand because I couldn’t ’remember your name! What a mistake!!! My toes and heel left imprints on the cushion and didn’t provide the layer of cushioning the SPENCO has!! I won’t make that mistake again! SPENCO delivers exactly what the description states.”

Helpful Report

Posted 1 month ago

Thank you so much, Irene, for giving TheInsoleStore a glowing 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with our Spenco RX comfort insoles. We understand that sometimes it's hard to remember brand names, but we're glad that you found your way back to us. We can't emphasize enough how important it is to have the right level of cushioning and support for your feet, and we're delighted that our Spenco insoles delivered exactly what you were looking for. Your satisfaction means the world to us, and we look forward to continuing to provide you with top-notch products and service. Should you need anything else in the future, please don't hesitate to reach out. Thank you again for choosing TheInsoleStore!

Posted 4 weeks ago

“Why don't you have overnight shipping?”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Eric! We are happy to hear that you had an overall positive shopping experience with TheInsoleStore! We do not currently offer an overnight shipping option as we do not have a reliable and cost-effective method that we can offer to our customers at this time. We most sincerely apologize for the inconvenience! If this ever changes, we will certainly reach out and let you know. Thank you for again for taking the time to provide your feedback - we appreciate your business and hope to serve you again in the future!

Posted 4 weeks ago

“After several disappointing purchases over the counter, and needing something for my specific needs, a quick Google search led me to. The Insole Store.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star review of TheInsoleStore! We truly appreciate your support and are thrilled to hear that we were able to meet your specific needs.We understand how frustrating it can be to have disappointing experiences with over-the-counter purchases. That's why we strive to provide top-quality products that cater to your unique requirements. We're delighted that our quick Google search led you to us and that we were able to exceed your expectations. Thank you once again for choosing TheInsoleStore and for taking the time to leave such a kind review. We truly appreciate it!

Posted 4 weeks ago

“It was easy to find and order the item I wanted.”

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Posted 1 month ago

Thank you so much for giving us a 5 star rating on TheInsoleStore, peter! We truly appreciate your support and feedback. We are thrilled to hear that you found it easy to find and order the item you wanted. Thank you again for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 4 weeks ago

“Good experience , The pricing as increased since my last purchase”

Helpful Report

Posted 1 month ago

Thank you so much for your kind and generous 5-star rating of TheInsoleStore, Bob! Your support means a lot to us, and we are thrilled to know that you had a good experience with us. We truly appreciate your loyalty as a customer, and we're grateful for your continued trust in our products and services. Your feedback motivates us to keep delivering top-notch quality insoles and exceptional customer service. On a side note, we understand that the pricing has increased since your last purchase. While we constantly strive to provide the best value for money, we must also sell the products at a price set by the manufacturer. Rest assured, our insoles are retailing for the lowest possible price we are able to offer them at, for our customers. We are confident that our products still offer great value and will enhance your comfort and wellbeing. Once again, thank you for your incredible support and for being a loyal customer. We look forward to serving you again in the future!

Posted 4 weeks ago

“So far everything has been great. Good variety to choose from. Easy to order. Can't wait to try them out. Thank you.”

Helpful Report

Posted 1 month ago

Thank you so much for awarding TheInsoleStore with a 5-star rating, Sandra! We greatly appreciate your positive feedback. We are thrilled to hear that you have found our variety of products to be great and that ordering from us was easy. We hope that the insoles you have chosen will exceed your expectations and provide you with the comfort you are seeking. Thank you again for your support, and we look forward to serving you in the future.

Posted 4 weeks ago

“Easy to navigate through your website”

Helpful Report

Posted 1 month ago

Thank you so much, Dominic, for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and loyalty. We are thrilled to hear that you found our website easy to navigate. It is our continuous effort to provide a user-friendly experience for our valued customers like you. Thank you again for being an amazing and loyal customer. We look forward to serving you in the future!

Posted 4 weeks ago

“Everything went smoothly.”

Helpful Report

Posted 1 month ago

Thank you so much, JARRHL, for your fantastic 5-star rating! We really appreciate your kind words and are thrilled to hear that your experience with TheInsoleStore went smoothly. Your satisfaction is our priority, and we're delighted that you had such a positive experience with us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing TheInsoleStore!

Posted 4 weeks ago

“Shopping was easy if you can read. Pick product, pick size, add to cart, pay. Can t get much easier than that. Don’t have product yet so stay tuned…”

Helpful Report

Posted 1 month ago

Thank you so much, Diane, for taking the time to leave us a 5-star rating! We truly appreciate your support. Shopping at TheInsoleStore is indeed a breeze, especially if you can read! It's as simple as picking your desired product, selecting the perfect size, adding it to your cart, and making the payment. Can't get much easier than that, right? Stay tuned for the arrival of your product. We hope you'll love it just as much as your shopping experience!

Posted 4 weeks ago

“This was the best shopping experience that I have had in a long time.”

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Posted 1 month ago

Thank you so much for giving TheInsoleStore a 5-star rating, Susan! We truly appreciate your kind words and we're thrilled to hear that you had the best shopping experience in a long time with us. Customer satisfaction is our top priority and we're glad we could meet your expectations. Thank you again for choosing TheInsoleStore and we look forward to serving you in the future!

Posted 4 weeks ago

“Always try to buy direct, was so easy to shop and buy. As a 70 year old disabled vet, was looking to help with leg recover after work out, and instantly found what I had been looking for. After placing my order, and discussing this purchase with my wife, I realized that I had ordered the wrong size. A simple email and it was resolved before order was placed, NO PROBLEM! So looking forward to these sandals.”

Helpful Report

Posted 1 month ago

Thank you so much, Kevin, for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support. We're thrilled to hear that you found it incredibly easy to shop and make a purchase directly from us. We also want to express our gratitude for your service as a 70-year-old disabled veteran. It's an honor to provide you with the support you need for leg recovery after your workouts. We're glad that you quickly found the perfect item you were looking for and placed your order. We understand that mistakes happen, but we're thrilled to hear that our customer support team efficiently resolved the issue when you realized you had ordered the wrong size. Thank you for giving us the opportunity to rectify the situation before your order was placed. We're delighted that you are eagerly anticipating the arrival of your new sandals. We hope they provide the comfort and support you need for your recovery. Thank you again, and we look forward to serving you in the future!

Posted 4 weeks ago

“Sherylyn is wonderful. Empathetic and kind. A positive asset for your company. Quick and knowledgable with her response.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Jim! We greatly appreciate your support and are thrilled to hear about your positive experience. We would also like to take this opportunity to extend our gratitude for your kind words about Sherylyn. We are proud to have her as part of our team, and it's wonderful to hear that her empathy, kindness, quickness, and knowledge have made a positive impact on your experience with us. Once again, thank you for your review and for being a valued customer. We look forward to serving you again soon!

Posted 1 month ago

“Quick and easy”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with a phenomenal 5-star rating for TheInsoleStore! We truly appreciate your feedback and are thrilled to hear that your experience with us has been quick and easy. We strive to provide our customers with seamless service, and we're glad to know that we have succeeded in doing so. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 month ago

“Easy to find the products I want and need with a few clicks--and the ordering and payment process is straightforward and efficient.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We appreciate your kind words and are thrilled to hear that you found it easy to navigate our website and locate the products you wanted with just a few clicks. Our team works hard to ensure that the ordering and payment process is straightforward and efficient, so we're delighted to know that it has met your expectations. We sincerely appreciate your support and look forward to serving you again in the future!

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews