TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,865 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,865 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchasing process was very easy and quick.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Donna! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. We also want to thank you for mentioning that "The purchasing process was very easy and quick." We strive to make our website user-friendly and hassle-free, so it's wonderful to hear that you found it to be just that. We appreciate your business and hope to serve you again in the future!

Posted 1 week ago

“Great customer service and prices”

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Posted 2 weeks ago

Thank you so much for giving TheInsoleStore a fantastic 5-star rating, Sue! We are thrilled to hear that you had a great experience with our customer service and found our prices to be reasonable. Providing exceptional customer service and offering competitive prices have always been our top priorities. It is truly our pleasure to assist you in finding the perfect insoles for your needs. We are grateful for your loyalty as a customer and look forward to serving you in the future!

Posted 2 weeks ago

“Easy to navigate the website.”

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Posted 2 weeks ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, David! We're glad to hear that you found our website easy to navigate. We strive to ensure that our customers can find everything they need quickly and efficiently, so it's fantastic to know that you found the process smooth and hassle-free. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 2 weeks ago

“Placing the order was easy and it arrived quickly.”

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Posted 2 weeks ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We strive to provide a seamless and efficient shopping experience for our valued customers like you, and we are delighted that we were able to meet your expectations. Again, thank you for taking the time to leave such a positive review. We look forward to serving you in the future and providing you with exceptional products and service!

Posted 2 weeks ago

“Always been pleased with your product”

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Posted 3 weeks ago

Thank you so much for taking the time to provide us with a 5-star rating for TheInsoleStore. We truly appreciate your support and loyalty as our customer. Your kind words resonate with our team, and we are delighted to hear that you have always been pleased with our products. We take pride in delivering high-quality insoles that meet your needs and provide exceptional comfort. Thank you again for your continued trust in TheInsoleStore. We look forward to serving you in the future!

Posted 2 weeks ago

“I purchased a lot of products from InsoLe You keep sending me steps after every purchase Are these accumulative? Are these Redeemable I also had some that have torn. Are these returnable?”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to rate TheInsoleStore five stars, Jacques! Yes, our rewards steps are cumulative and redeemable. You can sign up for a rewards account by clicking on the blue "Rewards" symbol on the bottom left of your screen on our website - this will prompt you to either create a TheInsoleStore.com account or to login to your existing account. Once your are logged in, if you click the blue Rewards button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards. To redeem your rewards, select the available promotion you would like to use, this will give you a one time use coupon code that you can either copy or apply to cart during checkout. Every purchase earns you 5 Steps per $1 spent! Please be mindful that all Steps expire 6 months after being issued. We would be happy to look into your order to see if your item is eligible for return! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance with a return/exchange. We appreciate your business!

Posted 2 weeks ago

“I have used these inserts and arch supports for the past 5 years. For someone who has severe arthritis in feet, these products have allowed me to keep active and walk longer distances. Highly recommend!”

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Posted 3 weeks ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Alison! We truly appreciate your feedback and are thrilled to hear that our products have been able to make such a positive impact on your life. It warms our hearts to know that our inserts and arch supports have helped you stay active and walk longer distances, especially considering the challenges you face with severe arthritis in your feet. Your recommendation means the world to us, and we're grateful to have had the opportunity to be a part of your journey for the past 5 years. We genuinely appreciate your support and look forward to continuing to provide you with products that cater to your needs. Thank you once again for choosing TheInsoleStore!

Posted 2 weeks ago

“Very prompt very satisfied.”

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Posted 3 weeks ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars, Mary! We truly appreciate your feedback and are thrilled to hear that you had a very prompt and satisfying experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Posted 2 weeks ago

“I find your website is very easy to use and I was able to find what I wanted right away without any difficulties.”

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Posted 3 weeks ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Victoria! We're thrilled to hear that you find our website incredibly user-friendly, allowing you to quickly find what you were looking for without any troubles. Your satisfaction is our utmost priority, and we're delighted that our platform made your shopping experience seamless. Thank you again for choosing TheInsoleStore!

Posted 2 weeks ago

“Easy to navigate website and they have competitive prices. Free fast shipping is a plus!”

Helpful Report

Posted 3 weeks ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Charles! We're thrilled to hear that you find our website easy to navigate, and we couldn't agree more that our competitive prices are hard to beat. And yes, free fast shipping is definitely a plus! We are grateful for customers like you who continue to choose TheInsoleStore for their footwear needs. Your satisfaction is always our top priority, and we're glad to know that we've been able to meet your expectations. We look forward to serving you in the future!

Posted 2 weeks ago

“Sherylyn (Insole Store customer service) helped me to choose the best insole (PS Pinnacle Low Insole (10-10.5 mens)) based on my podiatrist's advice. My Insole Store purchases were handled very well with good email communication, shipment tracking and on-time delivery. Thanks InSole Store for your customer service and delivering quality footwear support products at a good price.”

Helpful Report

Posted 3 weeks ago

Thank you so much for leaving us a wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with TheInsoleStore. We're glad to know that Sherylyn from our customer service team was able to assist you in choosing the best insole based on your podiatrist's advice. It's our priority to provide our customers with the best support and guidance, and we're happy to hear that Sherylyn was able to help you with that. Thank you for your loyalty as a customer. It means a lot to us that you continue to choose TheInsoleStore for your footwear support needs. We look forward to serving you again in the future!

Posted 2 weeks ago

“My shopping experience was very pleasent, I love the service, very nice polite.”

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Posted 3 weeks ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Rolanda! We truly appreciate your support and are thrilled to hear about your pleasant shopping experience. Your kind words about our service and the politeness of our team mean so much to us. We couldn't be happier knowing that you loved the service provided. Thank you again for taking the time to share your positive feedback. We look forward to serving you again in the future!

Posted 2 weeks ago

“Excellent!”

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Posted 3 weeks ago

Thank you so much for your 5-star review and kind words - "Excellent!" We are so happy to hear that you had an enjoyable shopping experience with TheInsoleStore. We appreciate your kind words and look forward to serving you again in the future!

Posted 2 weeks ago

“VERY EASY TO USE!”

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Posted 3 weeks ago

Thank you for your wonderful 5-star review, Sharon! We are so happy to hear that you found our website very easy to use! We strive to provide our customers with a seamless and enjoyable shopping experience, and we are happy to hear that is what we delivered. We appreciate your business and look forward to serving you again in the future!

Posted 2 weeks ago

“I am a first time online shopper but the shopping process was intuitive and used logical process.”

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Posted 3 weeks ago

Thank you for your kind words, Robert! We are thrilled to hear that your first shopping experience with us was positive. We hope you enjoy your order, and we hope to serve you again in the future!

Posted 2 weeks ago

“Super fast delivery”

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Posted 3 weeks ago

Thank you so much for your 5-star review of TheInsoleStore, Janice! We are so happy to hear that your order arrived to you quickly. We hope you enjoy it, and we sincerely appreciate your loyalty and support! We look forward to serving you again in the future.

Posted 2 weeks ago

“It was very easy to shop on line and find what I needed to purchase!”

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Posted 3 weeks ago

Thank you so much for your wonderful 5-star review of TheInsoleStore, Susan! We are so happy to hear that it was very easy to navigate our website and find what you were looking for! We strive to provide our customers with a seamless shopping experience, so we are thrilled to hear we hit the mark. We appreciate your business and support of TheInsoleStore, and we hope to serve you again in the future!

Posted 2 weeks ago

“Website is easy to navigate.”

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Posted 3 weeks ago

Thank you for your 5-star review of TheInsoleStore, John! We are so happy to hear that you found our website easy to navigate, and we appreciate your business and loyalty towards us. We hope you enjoy your order, and we look forward to serving you again in the future!

Posted 2 weeks ago

“I purchased the Form Memory Foam insoles just before leaving on a trip. I promptly received my order. Prior to buying these insoles, I lived in my Oofos flip flops. I wanted to be able to wear tennis shoes without pain and these insoles did that. My feet were happy.”

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Posted 3 weeks ago

Thank you for your feedback, Nancy! We are so glad to hear that your insoles arrived to you quickly, and that they are alleviating your foot pain. We love to hear that your feet are happy! We appreciate your kinds words and loyalty towards TheInsoleStore, and we look forward to serving you again in the future!

Posted 2 weeks ago

“Nice and quick”

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Posted 4 weeks ago

Thank you so much for your 5-star rating of TheInsoleStore, Mary! We truly appreciate your kind words and feedback. We are delighted to hear that you had a positive experience with our service. Our team strives to provide efficient and prompt assistance to all our valued customers. Once again, thank you for taking the time to share your satisfaction with us. We appreciate your business and hope to serve you again in the future!

Posted 4 weeks ago

TheInsoleStore is rated 4.6 based on 5,865 reviews