TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,163 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,163 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These socks are amazing! Unlike other support socks I have that are hare to put on, these can be pulled on with ease and I feel their support!”

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Posted 1 year ago

Thank you so much for your 5 star rating, Gloria! We are so glad to hear that you are enjoying our socks! We hope you continue to enjoy them and we appreciate your business.

Posted 1 year ago

“Was great! Love Oofos !!”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so glad you enjoyed your purchase and found our service great. Additionally, we are thrilled that you love your OOFOS!

Posted 1 year ago

“informative. will come back.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Stanley! We really appreciate it. We're glad you found our service informative and we look forward to seeing you back!

Posted 1 year ago

“I should have gone with one size up, but they will work. Olukai's sizing is bit difficult to figure out. The order was delivered in good time. The shoes are in excellent condition. Package tracking is easy to keep up with. Should I need to order again, it will be through this store.”

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Posted 1 year ago

Thank you so much for the 5-star rating! It's great to hear that you are happy with the tracking capabilities we provided. We're glad to hear that your Olukais will work out for your needs and that they arrived in excellent condition. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“Ordering was easy. Delivery was very quick. And they work helping me to walk better.”

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Posted 1 year ago

Thank you Judie for your 5-star rating of TheInsoleStore.com! We're so glad to hear your ordering experience was easy and that delivery was fast. It's also great to hear that your inserts are helping you to walk better. We appreciate your business and feedback.

Posted 1 year ago

“I have never used this site before but when I came across it I found the pair of sneakers that I have searched high and low for ! Smooth ordering service , great online store . I will use them again . Thank you for excellent choice and service .”

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Posted 1 year ago

Thank you so much for the 5-star rating of TheInsoleStore.com! We are elated to hear that we successfully provided you with the perfect pair of sneakers that you were looking for. It was a pleasure to provide you with our ordering service and online store, and we are delighted that you will be returning. We appreciate your business!

Posted 1 year ago

“Easy to shop online. Quick delivery.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We really appreciate your repeating customer loyalty! It's great to hear that you found it easy to shop online and that you received your items in a quick and timely manner. We thank you for your continued support!

Posted 1 year ago

“fast and easy, delivered the next day”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so happy that you found your shopping experience to be fast and easy, along with the fact that your order was delivered the next day. We really appreciate your kind words!

Posted 1 year ago

“Very quick shipping and easy order. Will definitely use again.”

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Posted 1 year ago

Thank you so much for your kind review and 5-star rating of The InsoleStore.com! We are so pleased to hear that your order was quick and easy and that you plan on using us again in the future. We appreciate your business!

Posted 1 year ago

“Easy to compare soles and found what I think I need so am anxious to see if I was right”

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Posted 1 year ago

Thank you so much for your 5-star rating Allana! We really appreciate your feedback. We are so glad to hear that our site was able to help you find the perfect insoles for your needs. We can't wait to hear from you about your experience with them!

Posted 1 year ago

“Ggggggggggg”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! It is great to hear that you were satisfied with your shopping experience. We look forward to serving you again in the future!

Posted 1 year ago

“Good product, and fast shipping. Am looking at more of your products, and also fair priced. Thank you!”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We really appreciate your feedback and are glad to hear that our products and shipping services are up to your standards. We are delighted that you're looking at more of our products and that you find our prices to be fair. Once again, thank you for your support!

Posted 1 year ago

“Great tracking system. I knew when the insoles would arrive. This is only product that I could see that is set up specifically for supination. I'd like to have a full sized supination insole for wide feet.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Gena! We're so pleased that our tracking system was a helpful tool for you and that you are enjoying your insoles. If we ever start carrying a full-length insole for wide feet that is specifically made for supination, we will certainly reach out and let you know. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“They have great products!”

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Posted 1 year ago

Thank you so much for rating us 5-stars, Teresa! We really appreciate it. It's awesome to hear that you think we have great products! We hope to serve you again in the future.

Posted 1 year ago

“The ordering process is easy, and arrival of order is always very prompt!”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Paula! We are so appreciative that you feel that the ordering process is easy and that orders always arrive in a prompt manner. We are thankful for your loyalty and for your review!

Posted 1 year ago

“After 25 years of teaching, the first 10 spent wearing high heels, along with having high arches, my feet know nothing but pain. I had a two week trip planned for Italy, and I was dreading the anticipation of my painful feet at the end of each day. Fortunately, I came across your ad on Instagram and decided to give them a try. I wore my most comfortable sneakers, which still normally hurt my feet at the end of the day, along with the insole soul every day for two weeks, and had absolutely no foot pain whatsoever! It was a true miracle! When I returned, I ordered a few more pairs, even though you can remove them and put them in other shoes. These have truly been a miracle insert, and believe me, I have tried them all!”

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Posted 1 year ago

Thank you so much for your kind 5-star rating, Sue! We are so happy to hear that your insoles were able to make your experience in Italy a more comfortable one. Your satisfaction is our greatest pleasure, and we're so glad we could ease your foot pain. We hope you enjoy your inserts and we look forward to hopefully serving you again in the future!

Posted 1 year ago

“This is my third time ordering my footwear. They always have what I am looking for. They ship fast and I get my purchase when advertised.”

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Posted 1 year ago

Thank you Edwin for taking the time to give us a 5 star rating! We really appreciate it and are glad to hear that you are a loyal customer. It's great that TheInsoleStore.com was able to provide you with what you were looking for in your third time ordering! Thank you for your continued support.

Posted 1 year ago

“Great prompt service. Will buy again Thanking You”

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Posted 1 year ago

Thank you for your feedback, David! We show that your order left our warehouse in the United States on 6/20 and last scanned as "Your item was processed through a facility in AUSTRALIA on June 27, 2023 at 11:02 am. The item is currently in transit to the destination." Australia orders are currently averaging 2 weeks for delivery. If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 1 year ago

“It was so easy to shop and complete my order. It also was shipped the next day.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating, Jill! We appreciate your compliments on TheInsoleStore.com's ease of shopping and fast shipping. We are delighted you had a great experience and we hope to serve you again in the future!

Posted 1 year ago

“Order received on time with no problems. Their products are the best”

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Posted 1 year ago

Thank you so much for your fantastic review, Alan! We are so glad that you received your order on time with no problems. We strive to provide our customers with the best products and it's great to hear that you think we've done that! Thanks again for your glowing review!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,163 reviews