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Transfeero Reviews

4.2 Rating 218 Reviews

80 %

of reviewers recommend Transfeero

Company Reviews

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Phone:

+39 0656556172

Email:

info@transfeero.com

Location:

Sicily Action S.r.l. Via Roma 114
San G. La Punta (CT)
95037

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Transfeero 1 star review on 17th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their website (and a representative) said that if I write in the drivers note that I have a service animal, then they will send a car and driver that is able to transport said animal. When my daughter got to Barcelona with 3 bags and her service dog, the driver refused to transport her service animal and was extremely rude and borderline aggressive towards her. I heard my daughter begging him to speak to me on the phone (I'm in FL) and I could hear him being very nasty to her. For a mother to hear her daughter, who already has severe health issues, hence the service dog, be treated like that... to hear the panic in her voice... ughhhh. Now, Transfeero refuses to return my money!!! They said that the driver showed up, so they are keeping my money after causing my daughter unnecessary stress and the additional cost of finding alternative transportation. GREEDY companies like this, who have no regard for the needs of their clients and on top of that steal their hard earned money should be put out of business.”

Posted 10 months ago

“The meet and greet is a sham, so this is just a standard taxi service at a higher price. They also don't keep an eye on your flight time and adjust pick up time. The driver I organised did not go into the airport with a sign, which is the only reason we paid extra for their service ($115 for an equivalent $28 Uber 20 min journey from LAX). When I tried to get a partial refund (to the cost of an Uber), I was told that meet & greet is not guaranteed and refused a partial refund. This is their whole model, it is part of the offer all over their website and nowhere does it say that it is not guaranteed. What a sham. So my elderly mother was left at LAX arrivals looking for the driver's sign and when I called the driver he told me to tell her to go out onto the street to the pick up area to try to meet him with no car details, as they only provide the driver's name and number. It's chaos at that pick up area outside LAX, which was exactly what IU wanted to avoid for my mother. Customer service then claimed to me that maybe meet & greet is not permitted at LAX, which is nonsense. It is easy to park and do meet & greet at LAX.”

Transfeero 1 star review on 17th June 2023

Posted 11 months ago

“Pessima esperienza. Prenotato un taxi da Nijmegen a Weeze airport (60km circa) confermato e pagato regolarmente, a 2 ore dall'orario di pick-up non abbiamo ricevuto nessun riferimento di autista e veicolo. Dopo aver contattato telefonicamente l'assistenza per chiedere informazioni, siamo stati rassicurati dicendoci che saremmo stati contattati a breve, ma in realtà alla fine la prenotazione ci è stata ANNULLATA a 1 ora dalla partenza, senza possibilità di ricevere alternative, con una poco credibile scusa di "guasto al veicolo". La verità è che non offrono garanzie serie e non hanno abbastanza agganci di autisti e partner come cercano di far credere. ANNULLANDO a 1 ORA dalla PARTENZA hanno compromesso seriamente il nostro viaggio. La prossima volta avvisino subito dei loro disagi e della loro incompetenza. Sconsigliatissimo.”

Posted 1 year ago

“I ordered in Rome a Transfeero Taxi. Most unreliable company. Taxi never came. I tried to call driver without answer.I even contacted their help service. No answer either. They took my money though. Never use Transfeero!”

Posted 1 year ago

“I booked a transfer for my family from Singapore airport to our hotel. Our flight was announced with 70 minutes delay, 4 hours before the flight. I immediately contacted Transfeero, but they were unreachable via email, website chat, US phone numbers, Australian phone number at 10am in Singapore time on a Monday. I then called the driver directly, but he said that he had another transfer right after ours and so he would not be available. He then agreed to cancel and refund, he said that we can contact the platform later to finish the cancellation. I emailed Transfeero right away even before my flight and explained the situation. As of now they refuse to provide a refund. I understand that the flight delay is out of everyone’s hand. But 1. The driver agreed, was informed on time and didn’t have to come to the airport. 2. The service operating in Singapore was unreachable during regular operating hours for a traveling service which requires emergency contact routes. 3. The service was not provided, yet the date take my money. I really do not recommend this service. They are dishonest.”

Posted 1 year ago

“Transfer from airport to Barcelona city hotel: The telephone number given was not the the telephone of the driver but of some intermediate. The driver was not at the airport when we arrived (we booked 11:00 with 60min waiting time and came out of security at 11:15. Driver came at 11:25). Driver did not speak english nor spanish only chinese. Driver would not bring us to the hotel as the company does not have an official license (other taxis and chauffeur services did that later on). We were not informed of that during the booking (although hotel was given). Booking a ride for >100 EUR that normally costs around 40 EUR I would expect a good service. In fact a normal Taxi would have done better! After complaining to Transfeero a 10% discount for the next booking was offered. Never again! I would advise against using Transferro.”

Posted 1 year ago

“Warning: no safe travel with kids! Quick summary (read before booking a car with child seat!): be aware, that when you book a car with a child seat at transfeero it's a gamble. Even though you book it, they see this as a voluntary extra service and therefore don't provide any sanctionable quality and safety standards to their local partners and won't take any responsibility on safety and functionality of the provided seats. Our Story: We booked a transfeero car for a safe airport transfer with our toddler in Bari, Italy. We were happy to find a supposedly trustworthy provider, that offers child seats and therefore were willing to book a car even though ist was quite pricey. Long story short: there was a child seat, but it was dysfunctional. we could not safely strap our toddler boy therefore it was worthless. The driver did not even try to assist to fix this issue and instead put pressure on us to drive, even tough we were obviously struggling with the situation. Since we had an early morning flight and no alternatives, we had to take our son on the lap, which was the very thing we tried to avoid by booking this expensive service. While documenting the issue for a complaint, we saw that it was even worse: the child seat was not even closed to be fixed properly. the seat belt was not attached as it has to be to provide safety. the whole thing was a masquerade, which could have had a very bad ending for our boy in case of an accident. It's getting even worse: Obviously Transfeero is a broker service working with local taxi/limousine services. Therefore one could expect, that they are really interested in such wrongdoings of their local partners. Wrong: After complaining they apologized, which is obviously the very least they had to do, but refused to give any refund at all to this 80 Euro 15 minutes ride, that was only booked because of a safety feature they simply did not provide. After a long email conversation they finally admitted something, that was quite revealing and every parent should know before booking: because of a tiny "free" batch besides the child seat selection in their booking mask, there is no liability on any issues regarding child seats. With this legal trick, they trick themselves out of any responsibility regarding the safety of their young passengers. This is a loophole by design giving all their partners a card blanche to provide a dangerous substandard child seat without risking any consequences. Based on our experience I therefore cannot recommend Transfeero as transfer with childs at all.”

Posted 1 year ago

“I booked an airport ride ride a month or two in advance and left for Spain on 10/2. On that day when the ride was late, I logged in to find a "Cancelled" ride because the payment was wrong. If I needed to supply a new CC, or correct, why wouldn't they have notified me during the month after my booking? Their email (which I didn't have access to when traveling) was dated 10/3 a month later! Transfeero left us panicked, stressed and late for the airport. I will never use this service again! Also, when I called them they only said, "We emailed you." Yeah, after it was too late! Poor customer service”

Posted 1 year ago

“Booked a car to arrive at 5:30, time came and went. Could not get an answer on the number provided, no car visible matching the description given. In a panic we grabbed an Uber to get to the airport, nearly 30 mins later got a call to say they were there. After the fact requested a refund as the local partner didn't pick us up to be told that the partner had proof they were there. I disputed this asking to see the proof, was told no as it was confidential and no refund given. Flawed system, not on the side of the customer, effectively feel that my money has been taken and will never use or recommend.”

Posted 1 year ago

“Never use them! I ordered a car with a baby seat and the car came with no baby seat which made the whole reservation pointless as the baby seat was the only reason I chose to preorder. Terrible service after this fundamental lack. Again: Never use them.”

Posted 1 year ago

“Horrible service! Buyer beware, if your flight is late or is cancelled this company will NOT REIMBURSE YOU! Our flight was cancelled and rebooked by the airline, and it was not in our control. I notified Transferro immediately, approximately 4 hours prior to our arrival. They said that they have a NO REFUND POLICY and refused to refund our payment even though they failed to have a substitute driver for us. There is a huge disparity between their "excellent" reviews and our experience that I think they purchase their reviews from a third party. So, we're out over 90€. DO NOT USE THIS COMPANY!!”

Posted 1 year ago

“Late and did not pick up at correct spot. Driver made us push our luggage to a different point. Will not use again.”

Posted 1 year ago

“We purchased a transfer from Charles De Gaule airport. Our plane was late 1 hour. The company did not rearrange a different driver, even though I specified the flight number. They refused to refund. 158 euros for nothing? How comes this service is rated 4.5 where there is already two 1 start reviews?”

Posted 1 year ago

“Unfortunately I have to rate quite negatively my experience with Transfeero. The process of booking and payment was easy and straightforward. I searched the internet for different providers to transfer from GVA to Courchevel and found several offers ~1500-1600 EUR. After reading the reviews I decided to go with Transfeero. I booked and paid on the 10th of February for a trip on the 19th March. After booking, I contacted customer service to confirm the number of luggage pieces and skis would fit in the van (as my comments didn't show up in the reservation). That's when I realized Transfeero is just an agregator that liaises with local partners. As such, they couldn't give me a feedback on my questions but told me they would contact their local partner and revert. Several weeks have passed and i insisted with customer support to get an answer until they stopped communication. This week (Monday the 7th) i insisted again. This time the answer was: "we can't reach our local partners and if we don't hear from them today we'll cancel your reservation". This is the worse that can happen to someone 1 week prior to a ski trip. Foward to Wednesday and the along came the cancelation, with the reinbursement of ~1550 EUR (the amount I had paid). The issue is that, 1 week prior to the trip and with most operators booked out, it became a real challenge to find an alternative. Luckily enough, I managed to find a company still capable of doing the service for ~2000 EUR, which means i lost 500 EUR in the process. I contacted again the customer service of Transfeero to explain the consequences of their actions and demanded to be compensated for the price difference which they had caused. There was no answer from Transfeero via the 2 people who were involved thus far (Antonino and Janina). I keep insisting but they keep ignoring. A responsible company that cares for its customes should pay attention to this matter and be customer-friendly offering solutions and making whole for damages caused. The experience was a nightmare so far and I can't possibly recommend Transfeero to anyone at this stage. Transfeero should have (i) appologized for the situation, (ii) help finding alternative solutions for my problem which they caused and (iii) offer proactively to compensate any extra costs I had with the rebooking of an alternative solution. They did no such thing. Had they done this and my review would be entirely different. Problems can occur at any time and we can't blame companies and service providers for thos. What differentiates companies is they they deal with adversity and help their clients. Luckily for me, I insisted with customer support 1 week prior to the trip. I suspect that If i hadn't insisted, I would receive no info until the day before and I would have an even bigger problem at hands...”

Posted 2 years ago

“Driver "Carlos" was not on time. I had to call several times to understand what the status would be. He finally showed up, no good morning, no greetings, with his mobile on his hand and trying to argue me regarding the pick up time, as he was saying that I have changed the pick up time. Given that we were traveling with a 12 year old and a 4 months old baby, we decided to mention the flight number EK191 on the 4th of December, and then request the pick up one hour later, so we could have enough time for the COVID, Immigration, Luggage and baby requirements. When I noticed the driver's arrogant attitude (that included not helping my wife and daughter with the bags) and continuously trying to argue, I immediately stopped the conversation by telling him that we were not available for discussions after a 8 hour flight and we just wanted to go home. His reaction was looking inside the stroller and, arrogantly, saying: "What, a real baby? I don't have that in the request! Just 4 adults and 4 bags!" (when I specifically requested a child seat on the form and described the requirements in the comments box). I immediately asked my wife and walked outside to find, within less than a minute, a professional taxi driver that accept us to transport us in his Mercedes Viano, for 35 euros instead of Transfeero 44 Euros for the same ride. Logically, I left arrogant Carlos being rude by himself. Transfeero is not responsible for the lack of manners and professionalism of its driver Carlos, but the entire attitude of him is enough for avoiding the service anytime in the future.”

Posted 3 years ago

“Good service from airport to hotel.. Incredibly poor service on return trip to airport.. driver insisted on coming an hour after agreed pickup time as he said an hour would have been loads of time in airport... in the end arrived to collected us almost an hour and a half after collection time that I booked.. almost missed flight as a result of this”

Posted 3 years ago

“Travelled from Naples airport to Positano in August 2020. Ordered standard class which was supposed to be a Mercedes e-class or equivalent. The driver came late but that wasn’t the biggest problem. It was a Mercedes Vito circa 2012, needless to say completely different from the car we were expecting and paid for. The operator wasn’t helpful saying fixing this and changing the car to the one I booked was “not possible” without giving an explanation. Disappointed, will never use transfeero again, wouldn’t recommend it to anybody.”

Posted 3 years ago

Hello Viktor, I’m Werner, and I work as Customer Service Manager for Transfeero. Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are that you went through that difficult experience. We make it a point to be known for customer service, so this situation caught us off guard and we would love to learn more about what specifically happened. We’ll be reaching out to you personally in the next 24 hours to touch bases. We want to learn more about the situation and how we can make things right. Gratefully yours, TRANSFEERO

Posted 3 years ago

“Driver eventually turned up to take us to the airport but was one hour late so you can imagine what a stressful journey that was as the airport was over 60 km away. Phoned several times and was just told nonsense and lies. He’ll be 5 minutes, he’ll be 20 minutes, he’ll be 10 minutes. Really really disappointed”

Posted 3 years ago

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Transfeero is rated 4.2 based on 218 reviews