I booked a transfer for my family from Singapore airport to our hotel. Our flight was announced with 70 minutes delay, 4 hours before the flight. I immediately contacted Transfeero, but they were unreachable via email, website chat, US phone numbers, Australian phone number at 10am in Singapore time on a Monday. I then called the driver directly, but he said that he had another transfer right after ours and so he would not be available. He then agreed to cancel and refund, he said that we can contact the platform later to finish the cancellation. I emailed Transfeero right away even before my flight and explained the situation. As of now they refuse to provide a refund. I understand that the flight delay is out of everyone’s hand. But 1. The driver agreed, was informed on time and didn’t have to come to the airport. 2. The service operating in Singapore was unreachable during regular operating hours for a traveling service which requires emergency contact routes. 3. The service was not provided, yet the date take my money. I really do not recommend this service. They are dishonest.