Their website (and a representative) said that if I write in the drivers note that I have a service animal, then they will send a car and driver that is able to transport said animal. When my daughter got to Barcelona with 3 bags and her service dog, the driver refused to transport her service animal and was extremely rude and borderline aggressive towards her. I heard my daughter begging him to speak to me on the phone (I'm in FL) and I could hear him being very nasty to her. For a mother to hear her daughter, who already has severe health issues, hence the service dog, be treated like that... to hear the panic in her voice... ughhhh. Now, Transfeero refuses to return my money!!! They said that the driver showed up, so they are keeping my money after causing my daughter unnecessary stress and the additional cost of finding alternative transportation. GREEDY companies like this, who have no regard for the needs of their clients and on top of that steal their hard earned money should be put out of business.