Booked a car to arrive at 5:30, time came and went. Could not get an answer on the number provided, no car visible matching the description given. In a panic we grabbed an Uber to get to the airport, nearly 30 mins later got a call to say they were there. After the fact requested a refund as the local partner didn't pick us up to be told that the partner had proof they were there. I disputed this asking to see the proof, was told no as it was confidential and no refund given. Flawed system, not on the side of the customer, effectively feel that my money has been taken and will never use or recommend.