“Pack of totally incompetent idiots, sent a BBQ, Tuffnells tracking says it's been delivered and signed for. Customer has not received item, finally get in touch and turns out they've smashed the BBQ to bits, took it back to the depot and just marked it as delivered because they're total smackheads. Never ever use these wasters”
“Avoid like the plague we purchased 2 sets of draw chests which was broken down into a consignment of 4. Only 2 out the 4 arrived and they were both the same parts so we couldn't even make 1 chest of draws. If you ever manage to get through to these morons you will find it a total waste of time even though your the fool footing the bill for the goods they will not deal with you. If your not the sender they pathetically keep quoting gdpr which actually has nothing to do with telling you where your parcel is.”
“Tuffnells lost parcels must be piling up as high as their negative reviews. They are the worst and most incompetent company I have had the displeasure of dealing with. They have lost an expensive hot tub and I have had to take a big financial hit. They really couldn't care less about the customer. Their customer experience team have been useless and their tracking system is a joke! Losing someone's parcel is of no consequence to them.
The strongest advice I can give you is DO NOT use this company under any circumstances as they will ruin your business or cause you the most unbelievable stress!”
“The worst logistics company in the country!
Take on work they can't handle.
3 weeks waiting for a delivery still no Idea when it will arrive.
No viable tracking number issued.
Job on hold. 😡
No wonder they have a shortage of drivers.
I'm a transport manager/HGV driver and all my deliveries are off same day so I would never consider driving for these ðŸ¤
The management need the >🥾”
“The delivery driver never got in touch to tell us when the delivery was due. We were out so our doors were left leaning against the wall beside the front door. One of the doors was so badly damaged they took it back and hid it, presumably in the hope we wouldn’t notice. Second delivery was similar, except we were in. Driver still just dumped the door outside and wouldn’t wait for us to inspect it. Given the choice I would never use Tufnell again.”
“Supplier despatched an urgently required parcel last Wednesday to be on-site the following day. Still no delivery or any idea of when it is likely to happen -- if at all.
Dreadful performance.”
“Never I have I ever experienced such incompetence in a company! Ordered a bed online was given a tracking number that states " we do not have this consignment" waited 6 days for a 24hour service and when it was delivered it had been dropped and the bed was damaged, contacted supplier who quickly arranged another to be sent within 24hours,another tracking number that didn't work and a bed that wasn't delivered. called Tuffnells and finally got through 5 days after it should have been delivered to be told it was in the depot waiting instruction from the sender?? And that as I'm not the account holder,the sender is, they cannot deal with me.
Contacted the sender who has had to send out a third bed, thankfully it was delivered this morning in tact but I would never ever recommend Tuffnells to anyone and any purchases in future, I'll be checking who they use as a courier. To any businesses out there if you value your customers DONT use Tuffnells its not worth the headache.”
“Honestly where to begin. I don't have the contract with Tuffnells, my sender does. However I am the one who is currently suffering from their customer service. Says order has been delivered and signed for by JAY (no idea who that is, the signature doesn't match that either, its a CU). The parcel is not here, end of story. They have no contact numbers that work - they either say service no longer provided, do not answer, shut off after one second of calling, or just say invalid number. They don't respond to emails, their social media hasn't been active since January. If you go over to their Companies House (yes thats how far I'm going to look for a point of contact) it SCREAMS of a company in disarray. Directors leaving left, right and centre, its a mess. I know I won't be seeing this parcel, and it cost me (and will cost my sender) £200. Not as much as other missing packages I've seen but a lot to me. I will also be contacting my sender for some reimbursement, as I needed this package by the weekend, and ordered it with plenty of time to arrive. Hence someones business has to suffer, because how they get in contact with Tuffnells I have no idea. Please, for the love of God, if you are a business considering using them for courier services, please think again. Doesn't matter how cheap they are, doesn't matter how fast they will deliver to you. Its a scam. A con. You will lose way more money in the long run and give your business a bad name. Don't do it.”
“So far on two occasions I got a text telling me my delivery was due that day. On the first day the wagon turned up in the afternoon and my delivery wasn't on it! The following day got a text at 8am telling me my delivery was now coming on that day. Still hasn't arrived. Tried tracking it but it doesn't recognise the ref number. Gave up ringing them after being on hold for approx 20 minutes. Terrible way to run a business”
“No trace of three parcels I sent out to customers last week on an overnight service with Tuffnells. The tracking has now disappeared for them, and my customers have been left high and dry! Over £1200 worth of orders. If you should ever want to destroy your business credibility and commit commercial suicide, just use Tuffnells!”
“Damaged brand new oak floor in kitchen before fridge even left my house
Fridge damaged in transit and refused at the shop for return.
Lost in transit on way back
Still no fridge
Diabolical”
“We are a medical clinic and have been having our medical supplies delivered by Tuffnells. Today the delivery was left in the hall of the building, not delivered to the clinic. They followed a patient in through the door, didn't even acknowledge that the delivery had been made. I phoned galleon supplies complaining about the situation and they said that a manager would call back to discuss. Still waiting, but more importantly, how the hell am I going to get the delivery into the Medical clinic. What a bunch of useless, inconsiderate drivers. No more orders through Galleon supplies if this who they use for delivery.”
“Daughter in law and son ordered something for our wedding anniversary today. Tuffnells Andover alleged that the delivery took place at 7.30pm last night not sure where they delivered it but not here, think the driver was having a dream.
Disgusting service very upset family will pursue through the court”
“WOW - what an AWFUL AWFUL AWFUL experience we have had on several occasions with Tuffnells. As a business we use Interparcel, and sometimes choose Tuffnells for customers collections and deliveries. They never turn up, and if they do turn up they do not bring any labels - DONT NOT LET THEM LEAVE WITHOUT THEIR LABLES, otherwise your parcel will go missing for at least a week. We pay a premium for next day delivery and it never happens. Customers wait in all day and no one arrives, and the customer service we receive is, "well there's nothing really we can do". Please business owners, do not use these especially if you would like to keep your customers happy.”
“Tuffnells have lost/stolen/misdelivered every consignment addressed to me over the last year, the most recent being yesterday. I have had hundreds of consignments successfully delivered to me by other couriers over this time. My local depot is Andover. They obviously have problems. I don't understand why they can't spend 10 seconds at the drop site (or alleged drop) taking a picture. This would prove that the drop had been attempted and help to find misdelivered consignments. Even Hermes do this. Google reviews for Andover tell a sad story. Moreover, many recent five-star reviews on Trustpilot for Tuffnells look fake: Most seem to be of similar length and format, and the 5 reviewers I checked out always leave five stars for all their reviews. . . So, apparently, besides being a terribly run business, someone at Tuffnells has arranged for (even paid for?) fake positive reviews. Nowadays, I ask any distance seller whether or not they use Tuffnells, before I buy. Unfortunately, I forgot to do this with Metals4u (yesterday's failed Tuffnells delivery) but I have remembered to check with thewrightbuyltd, before I buy an oven. They have just got back to me to say they use a courier called Furdeco, so they will get my order. I do wish Tuffnells would just disappear.”
“Awful, booked collection for next day, 5 days later still haven't collected!! Promises to collect next day and yet again waiting in all day has resulted in my customer now cancelling a £200 order!! Give them a miss as there are better and far more reliable companies who will take responsibility for their inadequacies!!”
“Had 2 mobility Scooters delivered, both were damaged when received, this is out of order. Had to unpack both which was hard work, then to find out they were damaged had to repack them, this isn't very good for disabled people, wouldn't recommend this company.”
“Delivered our order when we weren’t at home and didn’t give us any warning it would be delivered that day. Didn’t let us know the order had been delivered and left it outside in the rain all day visible to anyone walking past. Awful delivery service.”
“Delivered our order when we weren’t at home and didn’t give us any warning it would be delivered that day. Didn’t let us know the order had been delivered and left it outside in the rain all day visible to anyone walking past. Awful delivery service.”
“I'm supposed to have a desk chair being delivered through them (Originally Royal Mail, but due to a COVID outbreak at their Ipswich depot the sender opted to use Tuffnels instead), but after it sitting at the delivery depot for two weeks, I've just phoned them to be informed that my chair has been returned to sender. Neither myself nor the sender were informed, apparently this is a frequent issue with Tuffnels. Customer support were very unhelpful, telling me it was my responsibility to inform the sender. The chair is now a month later than originally planned, with no delivery in sight. Beyond useless, avoid like the plague.”
