“absoluty disgusting delivery driver through a heavy 5m by 5m carpet on my driveway I told the driver I had just come home a week before from a back operation could he please place in hallway but ignored me and left me struggling trying to get the carpet in myself causing me more damage to my back if never met anyone so horrible in my life”
“Failed to deliver. Eventually got through to a guy in local depot who denied all knowledge of my parcel despite me quoting correctly all numbers of despatch order etc and the Tufnells website track and trace saying it had been consigned. Tufnells told me to refer to Sender. I did and a woman there told me that Tufnells had not updated their system and that she had that day been inundated with enquiries similar to mine. One day of my life wasted - I do not forgive the company, still less do I forgive the lying git at Tuffnells who i spoke with. In future I shall never do business with a company that uses Tufnells, and as for them...”
“Horrendous. Absolutely horrendous on every level. Had a load which was due to be delivered on 15th June only to be told that they'd not loaded half of the load on to their lorry. It was then supposed to be delivered on the 16th June and again, it never appeared. Now on the 17th, I still don't know where my delivery is because they wont answer the phone, they wont respond to messages sent and I even resorted to Tweeting them which again, when un-responded to. This missing delivery has cost us around £700.00 in labour costs and hotel costs which we wont get back.
Their lack of customer service is shocking and if I could give them a -10 review, that still wouldn't be low enough. To continuously hear "Your call is important to us" when you've been on hold for over an hour throughout the day, is laughable. They also cut you off after being on hold for over half an hour...”
“Did not receive parcel at all after 3 days ,this is not a one off the last time they damaged the parcel and it had to go back it is is impossible to speak to them you would have more chance speaking with the queen ,these people are bad news check out you tube and see your parcels getting thrown into a van off the wagon no one is catching them ! this is what you call job satisfaction!!”
“2 of 3 parcels dropped off one was damaged with the box wide open. Driver said "depo was chaos and was surprised they could find anything in there". Waited for delivery, 3 days passed and no delivery so company had to resend item on next day service, that was 5 days ago, they lied and said a card was left on the 14th but someone is always home (and no card), then they said it was out for delivery 15th, it didn't turn up on the 15th but then the tracking states it was delivered on the 14th. Company now re-chasing.
The item isn't small by any means so it's unusual that it could first go missing then the 2nd time lied about the delivery, I asked if they had any proof of delivery or a card being left, of course they don't. Are they stealing the shipments?”
“This is probably the worst company i have ever had to deal with Driver couldn't find address yet i have had hundreds of deliveries sent to same address, then they lost the package, was given a tracking number only to discover the number didn't exist. i cannot stress strongly enough to never use this courier company.”
“Tracking is totally non existent, can't tell wether parcel has been collected or scanned at any depot and just keep being told , the system will update tomo”
“This must be the worst courier company in UK, had a van bulkhead collected over a month ago, first stated item not collected but sent office a photo of the collection note, a week later, no trace of item, complained, next day it states item out for delivery, never arrived and another week, stated unfortunately item located, eh ? and still no sign of anything, tried contact, no reply. Stay clear of them.”
“I will be reporting my issue with this company to the police!
I am utterly appalled at the service, attitude and seemingly total lack of competence of this company and their basic acceptance of their company's issues without any sign of them rectifying the problem or even caring.
:-/”
“My daughter has ordered some materials which were essential for finishing her art work for the degree show (BA Fine art). We paid extra for the next day delivery as time was crucial. The order should have been delivered on Friday last week and she would be finishing her degree piece over the bank holiday as she had the 2nd of June as the deadline. Tuffnells didn't deliver. Because it was the day before the bank holiday we had to wait till Tuesday to be redelivered (which means she has lost 4 days that she needed to do her work). Yesterday we were waiting at home again as tracking said it was on the way to us, but nothing was delivered. Interestingly their tracking says it has been delivered. Where? We have Ring doorbell camera and I can prove there was no delivery. Also the lady who owns the store downstairs and was actually sitting in front of the store at the time when parcel should have been delivered, said there was no delivery at all. Avoid this company!”
“Hands down the worst company I have ever had to deal with. They didn't collect our parcel on the agreed day of collection and then cancelled our service all together. Everyone involved was extremely unhelpful throughout the process and I was even told that they couldn't disclose the information when I asked if my parcel was going to be collected at all!
Save yourself the grief and spend your money elsewhere.”
“To those that are suggesting that the "lost" Tuffnells parcels are actually been sold by the drivers, I can confirm this is correct. They often come into my place of work and sell them to my factory workers: beds, bikes, rolls of flooring, it's all up for grabs. The whole company is rotten to the core.”
“What a terrible crowd to deal with. Package failed to arrive first day , nothing next day and now nothing third day after being promised early morning delivery. Wasted three days waiting home and had to cancel plumber at who knows what cost. Avoid them if you can”
“4months ago 1 large birdbath with cherubs around the middle and 2 large owl planters...all about 3 foot high disappeared from the face of the earth via Tuffnells...on their way to me from the Isle of Wight to South Wales..I have the consignment number...the tracking number ..the collection note details..and sent photos of the 3 stone garden ornaments to all depots...these items were left to me by my dying father as they were his last wishes to me...last known siting Andover depot but did not leave Andover depot...so after investigation by certain legal persons the company will not cooperate...therefore I have to live with the fact that my dear father has been robbed of his wishes and that my inheritance has vanished into thin air.This has caused unbelievable upset to me personally and I am now contacting victim support as it is having a very bad effect upon my mental health...this has all been caused by a company which puts up the shutters and will not investigate their incompetent drivers...it is quite obvious that the 3 garden ornaments have been stolen by an employee for their own financial gain...do keep an eye out for the said garden items which now may inexplicably appear in a car boot sale.I urge anyone who is thinking about using this company to please consider the damage that they have caused not just to me but to so many other trusting members of the public who it seems are not the priority of Tuffnells.DO NOT USE TUFFNELLS”
“Avoid this tinpot, cowboy courrier company! If you have an account, I would urge you to close it and for any businesses using them, I would recommend you cancel the contract as they are failing your customers.
My terminally ill husband has now been confined to bed for the last 48hrs when this courrier firm, Tuffnells failed to provide the next day delivery service of a riser recliner chair which was paid for on Friday. The initial conversation with their agent Darren lack empathy and any sign of service as he just continually quoted their policy to refer back to the supplier, Livewell Today. After numerous emails and telephone calls, I was assured it was on a priority pre-12pm delivery for this morning by their supervisor, Courtney and have to ask a friend to waste her morning sitting in waiting for it and it is now almost 1pm and still no chair. At an already stressful time, this has added anxiety and upset, theit service had been disgraceful.”
“THEY WILL STEAL YOUR STUFF!!!! After weeks of being fobbed off by 'customer service' representatives and being told that my paddleboard has been scanned at a location nearby but will just take some time to deliver, I've now been told that my 12 foot board in a bright red board bag has been 'lost'. How on earth do you lose a 12 foot paddleboard in a fire engine red bag!? The answer is: you don't. Some sticky fingered piece of trash driver has decided he'll get himself a nice new board at my expense. ABSOLUTE THIEVES! The company won't help you at all and just protect their thieving drivers. AVOID AT ALL COSTS UNLESS YOU WANT YOUR STUFF STOLEN!!!”
“Worst service ever no prior notice to delivery, 2x3metre kitchen work tops, the driver would not help me slide them along the stairs just in the doorway, he said he would leave them outside in the pouring rain i wasn't accepting that so he eventually slid them in my sitting room whilst I dragged them in he was so ignorant. I telephoned Tuffnels to complain to be told the drivers don't have to phone the customer its up to the driver as he uses his own personal telephone so I don't know what you expect me to do, she was as ignorant as the driver.”
