“Una ventina di giorni fa ho scritto diverse mail e messaggi su Facebook per chiedere aiuto per un malfunzionamento del sito che non permetteva di indicare un indirizzo di spedizione in Italia. Nel frattempo il problema si è risolto, ma diversi articoli che avevo nel carrello sono stati venduti. In tutto questo, mai ricevuta alcuna risposta (della risoluzione del problema me ne sono accorta da sola, per caso). Acquisto molto spesso online (in passato avevo già acquistato anche qui) e una cosa del genere non mi era mai successa.”
“I'd love to give a review but my order placed on Nov 28th has still not arrived on Dec 17th.
I received a "shipment on it's way" email on Nov 29th that included a tracking number that Royal Mail do not recognise as a tracking number. It produces the message "An update will only be provided when we attempt to deliver your order." This typically means that the item was sent untracked!
I appreciate that there are problems with the mail right now and I can make allowances, but to send it out untracked (if that is what happened) has rather niggled me.”
“I'm in brazil and they should be here with me!!!!! Ordered on 15th November I've received parcels from France and they came within 3 days I'm very disappointed in the service postal strike or not I ordered them in plenty of time you will get them posted ba k to you on my return!!!!!”
“I still haven't received my parcel yet. Ordered it three weeks ago today. I know that there has been a postal strike but it should have gotbto me by now. There is no number to call Ulster Weavers to get updates and it takes several days for them to reply to emails which makes it difficult to get the situation resolved.”
“Products looke lovely but over 6 weeks since paying I have neither goods nor refund,despite emailing company repeatedly.Hoping PayPal can get my cash back.”
Hi Patricia,
We are very sorry to hear this. Your orders were picked and shipped by us immediately after your order was placed, however a Royal Mail strike seems to have caused issues with the parcel getting to you. We have issued you with a full refund and can only apologies for the poor experience you have had with us,
Best wishes,
Ulster Weavers
Hi Deirdre,
We are sorry you feel this way. Our customer service team work very hard to solve any queries as fast as we can and would be eager to help you complete your order.
Best wishes
Ulster Weavers Team
“I'm amazed that Ulster Weavers have asked me to review my recent shopping experience with them, given that it was absolutely awful. As they sent me only one item instead of the two I had ordered and paid for, I got in touch with them but no reply. After that, I sent a further three messages, all of which have been similarly ignored. This is extremely disappointing as I had always rated them very highly. I see that one or two other customers have suffered a similar fate, not that that's any consolation. So, I'm GBP15 out of pocket (not a lot, fortunately) but ultimately, it is Ulster Weavers' loss. I won't be shopping with them again, nor will I be recommending them to anyone else. Appalling!”
Hi Hilary, Thank you for your review. We are very very sorry that this has been your experience with us. Our customer service inbox is reviewed and monitored from 9am to 4pm from Monday - Friday and all queries are answered. We will arrange for this to be shipped out to you immediately and have issued you with a £20 gift card for the inconvenience caused. Again we are very disappointed that this is your experience.
Best wishes,
Ulster Weavers
“I never received my order. I have emailed the email listed on my order confirmation and gotten no response. Please respond, I would like a refund or the items I purchased. Thank you..”
Hi Lia,
We are very sorry that you haven't received your order. This may have gotten lost in the post, however we haven't received an email from you. Please ensure to email webshop@ulsterweavers.com with your order number and a member of our team will arrange for your order to be reshipped to you as soon as possible. Apologies for any inconvenience caused. :)
Best wishes,
Ulster Weavers Team
“I had previously bought excellent oven gloves from Ulster Weavers but these ones are a different design and I cannot open the Aga door without taking off the gloves, so pretty hopeless”
“Poor customer service. Ordered early April and still not received the order. Can't believe you have managed to send a survey, happily keep advertising on my facebook page but not send my order promptly. Very disappointed.”
Hi Sally,
Thanks for getting in touch with us this morning. We're working with Royal Mail to locate your purchase and if it can't be found we'll send you a replacement tomorrow. Apologies for the inconvenience on this occasion and thank you for flagging this to us via our Facebook page yesterday.
Kind regards,
James
