“I had to return my parcel because of taxes that shouldn’t have been added, and I still have NO reimbursement for the products I returned.
I paid 40€ for NOTHING. This is not sale this is theft”
“I ordered 2 pairs of oven gauntlets. When they arrived one pair was fine but the other pair were clearly either badly cut or badly put together because they were uncomfortable and felt tight and small. I was not offered the option of exchange for a different pair. At my own expense I returned the unsatisfactory pair, together with proof of purchase. It took over a month to receive a refund, which did not include the cost of postage. It was obvious that UW did not accept that the gauntlets were faulty and I do not believe that anyone examined them to see. Altogether very disappointing.”
“I placed my order on 16 Oct and it was promptly processed and payment made.
It is now 29 Nov and l am still waiting.
I have followed up twice and the second time was told a replacement order was on its way.
Still waiting!!!”
“I have yet to receive my order and it has been over 5 weeks since I placed my order. I emailed customer service to get an update because it shows the order has not even been shipped. I never heard back from customer service. I had ordered early so the items will arrive early as Christmas presents for my colleagues at work. So much for for that plan. I would not order from this company again.”
“I placed an order on 10/21/23. My credit card was charged on the 23rd, and I received shipping notification on the 24th with a UPS tracking number. This number was useless though; all it told me was that a label had been created; beyond that, the package did not appear to ship. I had to send multiple emails before I finally got a response, and the person did not answer my main question, when could I expect my package or should I cancel the order. FInally, on November 21, after another email, I was informed a new package would be sent. It's now November 28th. I don't know if a new package has been sent or not. I love the products, but customer service is awful and I won't ever order directly from them again.”
“Had problems with the delivery. Never got it. Wrote to your customer service several times. Didn't get any answer. I put star because I cannot put negative ones”
“I didn't receive the order!! It was a present and we were very disappointed.
I also contacted customer service and no response!! I thought you were serious...”
“First of all, you never reply to my emails!!!
I was wondering for many weeks why I haven't received my parcel yet since I have paid EXPRESS International which costs 15,90€ and I found out by myself that you have sent it via UPS as a STANDARD shipping method and not as an Express!!!
How this can happen????
Secondly, I paid 10,79€ taxes in advance and I didn't have any information from your company and customer service that once the parcel comes to Greece specifically in Athens, I must pay taxes and custom clearance 66,02€!!!!
UPS call me yesterday in order to inform me and ask me what I want to do with my parcel!!!
Imagine the parcel it costs 55,72€ and today I must pay plus 66,02,€!!! Total cost 121,74€!!! No comment!!!
On of the reasons, that I have chosen and this time to buy from your official website was my nice experience that I had from my previous order, last year!
More specifically, I received default products and I had a very nice communication with Mrs. Lauren! She paid attention to the problem and I was really satisfied with such a nice customer service!
I believed in your brand but now I have the worst experience ever!!!”
“The reason that you have this score is because there was an item missing in my order & despite 6 emails you have not contacted me at all. Very shoddy service! Check your emails!!”
“Don't respond to emails.
Don't respond to Facebook messages.
Transfer you to wrong departments on the phone before processing refunds.
Will not use this company again.
It's a shame as their products looked beautiful online.”
“Una ventina di giorni fa ho scritto diverse mail e messaggi su Facebook per chiedere aiuto per un malfunzionamento del sito che non permetteva di indicare un indirizzo di spedizione in Italia. Nel frattempo il problema si è risolto, ma diversi articoli che avevo nel carrello sono stati venduti. In tutto questo, mai ricevuta alcuna risposta (della risoluzione del problema me ne sono accorta da sola, per caso). Acquisto molto spesso online (in passato avevo già acquistato anche qui) e una cosa del genere non mi era mai successa.”
