“Had problems with the delivery. Never got it. Wrote to your customer service several times. Didn't get any answer. I put star because I cannot put negative ones”
“5 * Brillant company to deal with, an easy website to use, excellent delivery service and a fantastic range quality products to suit all tastes and budgets. One couldn't ask for more.”
“The tea towels rate a five! But the company should have known that UPS service they use does NOT deliver to post office box. This caused a lot of problems. I was lucky to intercept the package eventually. Please do not accept orders using a PO Box!”
“I didn't receive the order!! It was a present and we were very disappointed.
I also contacted customer service and no response!! I thought you were serious...”
“Lovely items. One of the items delivered was damaged when delivered. I contacted them for a replacement and they never acknowledged or responded to any of my emails. Not able to reach them by phone either. Till date I still have no replacement for the item that was damaged.”
“Having bought the tea towels and apron locally I wanted the oven gloves to match and found them online. Products brighten up my kitchen lovely and also do a,good job.”
“First of all, you never reply to my emails!!!
I was wondering for many weeks why I haven't received my parcel yet since I have paid EXPRESS International which costs 15,90€ and I found out by myself that you have sent it via UPS as a STANDARD shipping method and not as an Express!!!
How this can happen????
Secondly, I paid 10,79€ taxes in advance and I didn't have any information from your company and customer service that once the parcel comes to Greece specifically in Athens, I must pay taxes and custom clearance 66,02€!!!!
UPS call me yesterday in order to inform me and ask me what I want to do with my parcel!!!
Imagine the parcel it costs 55,72€ and today I must pay plus 66,02,€!!! Total cost 121,74€!!! No comment!!!
On of the reasons, that I have chosen and this time to buy from your official website was my nice experience that I had from my previous order, last year!
More specifically, I received default products and I had a very nice communication with Mrs. Lauren! She paid attention to the problem and I was really satisfied with such a nice customer service!
I believed in your brand but now I have the worst experience ever!!!”
“The Website was easy to use. The order arrived very quickly and the items were of great quality, so much so that I ordered more. Would highly recommend Ulster Weavers.”
