“I bought the linen facemasks buy on special offer and would definitely buy again if on offer. Lovely material and washes well. Expensive unless on offer”
“Quality of products is great. Delivery time is also very quick and everything packaged well - not overly so. Am confident that any items bought will be well made and suitable for purpose.
On site afterwards offers such as 4 for 3 do not seem to work for me- even when I hit link directly. As a result I just decide not to make purchase at all.”
“Good Website and goods arrived promptly. Unfortunately, 2 of the items I received were not quite as ordered. In one case a cooton teatowel replaced a linen one, and in the other an apron replaced oven gloves. a phone call corrected this. I was requested to return the incorrect items, but the cheapest rate and email my postage receipt. My postage cost would then be re-imbursed. This has not happened. It was only £3.20, but the whole exercise cost AT LEAST an hour of my time!”
“Very pleased with the oven glove and the apron. Good quality, swift delivery. One small remark: I had ordered the pink apron, as was also mentioned on the invoice, but got a duck blue one. Which is also very nice, but then I ordered the pink one because I already had a duck blue apron.”
“At last I’ve found linen tea towels again. Love the variety of patterns & colour with cotton ones. Customer service very good but website difficult
when trying to make purchase.”
“Very prompt service but sent out wrong item! When emailed, replied same day (Bank Holiday Monday) and sent out correct item in time for birthday delivery.”
“Ulster Weavers has high-quality beautiful products as always (five stars). However, I rated it four stars because my order was in total £14, shipping was £20 extra, and then the DHL courier charged an additional £14 for delivery (that was not quick). I would much rather use the regular postal service (Royal Post, Canada Post) for shipping. Thank-you!”
“I like using Ulster Weavers products and on this occasion I purchased some tea cloths as gifts for Christmas.
I really prefer linen to cotton and was a little disappointed in the lack of choice in the linen range.
Otherwise purchases were delivered on time and overall a good experience.”
“I love your products, they have a superb quality and wonderful patterns.
One star less for your customer service regarding an information last year concerning shipping costs to Austria. I got a simply wrong info regarding zero shipping costs around a specific weekend.
Due to Brexit I will order through Austrian companies offering products in the future and not via Ulster Weavers directly.”
Hi Karin,
Thanks for this feedback! We are working on improving our international rates and will be releasing information on site and our email channels soon. Keep an eye out - we use tracked delivery for Europe and have found the service to be very reliable. We hope to be able to reduce the cost so you can continue to shop direct with no issues.
Kind regards,
James
“The quality and dispatch service were both fine. However, I was slightly disappointed that the items that I purchased were manufactured in China. As they were intended as a gift, I was expecting the products to reflect the 'Ulster Weaver' heritage in all respects.”
