“Worst experience with these bunch of unprofessionals! Our experience in short:
We bought 2 tickets for over 200 Euro each (original price 80 Euro) for the Cardi B act at the primavera sound festival in Barcelona. Cardi B cancelled her participation one month before the show and no one informed us!!!! We found out the same day!!! So, these people don’t take responsibility, neither speak any of the languages of their hotlines by native speakers. Hotlines are somewhere in India. So good luck if you try to speak in German or French with an Indian dude. WORST COMPANY EVER! Don’t trust them!!!! Bye bye to our 400 Euro 😭”
“Don't use Viagogo to sell tickets, it is a scam!
On Thursday 31st May I listed two tickets, I uploaded the eTickets to their website, I received this email back:
'Thank you for pre-uploading your e-tickets. If your tickets sell we'll deliver them straight to the buyer.'
Four hours later I received an email confirming that they had sold my tickets, and I received this email:
'There is now nothing else you need to do! We will take care of sending your pre-uploaded e-tickets to the buyer.'
I went away for the weekend and came back this morning to three emails from Viagogo:
1. Your sale must be uploaded within the next 72 hours. (I'd already uploaded them when I listed the ad).
2. We are now looking for replacement tickets for the buyer, and may cancel your sale. In case of cancellation you will not be paid for this sale, and may be charged a fee.
3. We have taken over this order and you no longer need to fulfil. Please note that this means you will not be paid for your sale, and may be liable for any charges incurred in replacing the sale.
I called their customer service line on Monday morning (hard to find so I Googled it) and after getting cut off twice, I spoke with Stephanie for 20 minutes - to be fair she did call me back when I was cut off again.
She said that perhaps it was because this was my first time and I didn't understand the system, but I was responsible for printing and sending the eTickets, and that the e-Ticket upload I did before was just for the listing.
When I then asked why I was emailed twice saying that 'There is now nothing else you need to do! We will take care of sending your pre-uploaded e-tickets to the buyer.' She said it was just an automated response and that they would charge me for the replacement tickets...
Is it just me, or does this stink of a scam? AVOID VIAGOGO!”
“I would give zero stars if that was an option. Do not EVER buy tickets from Viagogo. This has to be the absolute worst case of customer service I have ever had the displeasure of dealing with. I bought tickets 5 months prior to the event and was told they would be electronically delivered the week before the concert date. After endless hours of email and phone conversations, I finally received my tickets 25 minutes prior to the opening of the gates. The stress and time spent dealing with these people was unbelievable. For them to take my money up front and then require me to beg and plead to actually get my tickets transferred was ridiculous. I strongly urge you to find another ticket seller. This is not the company you want to be dealing with.”
“Bought four tickets for rod Stewart for £565.80 tickets arrived 4 days before event face value of £248 I’m absolutely gutted at being a victim of fraud the government should should these sites down and refund genuine ppl there monies owed!! These were Xmas presents and they have came with some random mans name on!! AVOID THESE SELLERS LIKE THE PLAQUE!! I’m onto it tho”
“Stay away from this site. They are a fraud.
They email to say I'm not going to receive the tickets due to an issue with the seller, just the day before the event. We had already booked hotels and train.
Also they only offered the refund in vouchers to use with their site, which I don't want to use again at all.”
“DONT BUY TICKETS FROM THESE PEOPLE!
I bought tickets to Mark Knopfler's May 30th concert at the Resorts World Arena from Viagogo last November. They charged me £484.98 for 3 tickets with a face value of £63.35 each! The tickets are clearly marked 'The resale of this ticket is prohibited' and 'ID checks may be conducted on entry'. The tickets are also marked with the name of the original purchaser. I contacted the venue and they confirmed that Photo ID WOULD be required and if the original purchaser was not present we would be refused entry. These tickets were in fact worthless to me. Viagogo refused to provide a refund so I have referred the matter to my Credit Card providers disputes team. Moral of the tale: DON'T BUY TICKETS FROM VIAGOGO, THEY ARE A CON!”
“Just been to Manchester Arena to see Michael Buble. Was an anniversary surprise from my husband. He paid £540 for 2 tickets that were up in the gods when bought in good faith to be near the stage. Absolute rip off !! The view was terrible , the cameras were right in our view. Buble was of course amazing, just don’t buy tickets from Viagogo . Obviously we won’t be doing so again”
“Excessive booking fees charged to account.
Avoid this site they are touts not official ticket sellers.
3 x £55 face value tickets were £544 with VIAGOGO and impossible to contact.”
“I would even give them 1 star .. minus 10 is more like it!
Rip off .. £35 ticket sold at £78 with anappalling seat.
Ticket original buyer was from Australia. What a scam🤬🤬🤬🤬”
“Con artists who charge massive amounts for cheap tickets. Unable to supply tickets that were ordered, unable to obtain a refund.
Customer service non existent. All complaints brushed off and blamed on someone else.
SPREAD THE WORD VIA SOCIAL MEDIA. DO NOT USE THIS COMPANY.”
“Companies like this shouldn't be allowed. My mistake that I didn't do my research. My fault I trusted what they advertised. I will never use viagogo ever again, lesson learned. I hope those who make money from this company, will only find discontentment in everything they buy with it.”
“Dont bother they have just messed up all our tickets for Ariana Grande and resold them. The tickets didnt appeae in our account and they claimed they had no record of us buying despite credit card showing them wed paid. Eventually someone found them when i got the CC company involved. Got a call saying all sorted then today receive a mail saying tickets cancelled and refund issued to a card thats now expired because 1 of their staff cancelled in error, an order that we made at the beginning of April and just sent an email saying cancelled. My 9 year old son who has just lost his grandad is devastated and all we got from ViaGoGo was nothing we can do now sorry. I would never ever touch this company again for tickets!! I suggest you dont as well unless you want to worry about if your going to get your tickets and get into the gig until your in the arena. Have have removed my review from their facebook page and blocked me from posting.”
“NEVER BUY ANYTHING FROM VIAGOGO UNLESS YOU WANT TO GET CHEATED OR RIPPED OFF LIKE I, AS WELL AS SO MANY OTHERS, HAVE. Viagogo once again proves how shady and sleezy they are by screwing over yet another consumer (me). I purchased tickets on 4/26/2019 from viagogo for an event on 5/8/2019 and was promised my tickets no later than 5/5/2019. I didn't receive the tickets by 5/5/2019 so I filed a dispute with my bank and purchased alternate tickets from a reputable vendor (where I received tickets immediately after purchase) and only then, when Viagogo got the dispute notice from my bank, did I receive tickets for the event at 3pm on 5/7/2019. At this point I now had duplicate tickets ($230 worth from Viagogo) and since they did not transfer them to me until last minute I was then unable to post them to any of the ticket sale sites (Viagogo themselves, ticketmaster, and stub hub) for sale as the event was "too close to guarantee the buyer would receive the tickets" that I would have obviously transferred immediately, unlike the shady people at Viagogo. Not to mention, reaching any kind of logical and helpful customer support is impossible and I was told that I would not be given a refund for the tickets, despite having a written promise from viagogo in my email of when I would receive the tickets by and did not receive them. Viagogo needs to get shut down as this is about the shadiest ticket resell service I have ever seen and the condition in which I was treated has spiraled out of control. If I could give a 0 star review I would. I can't believe that shady business like this is allowed to continue. I am not going to give up and I am going to keep fighting Viagogo and keep working with my bank to show what has happened to me and so many other people to get this resolved and get my hard earned money back. They never once responded logically to my concerns or addressed any of them directly, they lied about trying to call me to resolve the issue, and they sent me emails with fake URLs to have me "send in screenshots of the problems" that I could not access.”
“Absolutely rip off I’ve purchased some tickets £71.30 each for 3 which is 214.90 and charge me £ 658.30 I’m new to this site and never order before and overcharged me by £443 round about . So please who ever purchases make sure you read carefully because I didn’t so I’ve payed the price for sure
I will never use this site again .”
“Bought tickets from this website months before the concert.
but the tickets were never shipped till the last few days.
I have continuously emailed customer service, but all their replies were from their 'email templates', it din't solve anything.
My ticket finally reached and cleared customs in the evening before my morning flight. I had to drive all the way to the airport to pick it up before post office closes.
And you cant do anything on the website unless the event is over, then maybe they will finally read your emails.
It was horrible.”
“Cowboys and thieves!
Scam - don't buy or sell here - zero customer service - if you get to speak to someone they repeat back what you told them and then go silent. No explanations for their GIGANTIC fees, extra charges, faulty technology and broken ethics. A stinker. Never had such a shocking experience.”
“Site "Confirmed" my tickets were purchased and 3 weeks after let's me know that the seller actually did not have tickets and I am not out of luck on tickets which I purchased airfare too and lodging. Now there are no feasible remaining options (other remaining options are over 6x my purchase). Will never use this site again, I advise you to do the same!”
