VIP Bottles Reviews

Name: VIP Bottles
Address: Unit 4 Kingsley Business Park, Kibworth, Leicester, Leicestershire
Rating: 4.74

4.7 Rating 993 Reviews

93 %

of reviewers recommend VIP Bottles

4.7

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

VIP Bottles 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

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“VIP bottles are efficient and process orders quickly. What lets them down is the use of Royal Mail as a carrier, who are totally ineficient! If they changed to a better carrier they would be 5 star.”

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Posted 2 months ago

“This is a wonderful present for anyone male or female beautiful presented .box is excellent sturdy wood recommend this .very happy”

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Posted 2 months ago

“Excellent customer service. They sent me the wrong item, but quickly responded to my message and sent a replacement at no extra cost to me and it still arrived on time.”

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Posted 2 months ago

“As expected with quick delivery”

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Posted 2 months ago

“Excellent delivery time and good quality miniatures. Many thanks.”

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Posted 2 months ago

“It was ok - jsut a bottle of champagne - it took a few more days than i thought - you can use uber eats and get it delivered in 20 min”

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Posted 2 months ago

“I sent a bottle of Maker's Mark bourbon to a very good friend, on his birthday. He thought the bourbon was excellent, but also commented on the presentation. All round, a perfect choice, I might actually treat myself. Many thanks VIP Bottles.”

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Posted 2 months ago

“Fantastic range of wine and spirits and other beverage so easy to use just add it to your basket you can pay through Google pay or PayPal it is so easy and fast delivery”

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Posted 3 months ago

“I was looking for a gift for a friend and found it on VIP Bottles. The delivery was on time with no problems. Will buy from them again.”

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Posted 3 months ago

“Very easy website to navigate and order.Good price.Delivery took around a week.Plenty of variety and found the perfect present for a prosecco lover!”

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Posted 3 months ago

“Ordered a few miniatures for a dinner party. Great selection with everything I needed. Excellent website, easy to order . Would recommend”

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Posted 3 months ago

“I was extremely happy with my experience with VIP Bottles. The service was excellent from start to finish, communication was great, and everything arrived exactly as expected. The quality and presentation were fantastic, and the whole process felt professional and reliable. I would definitely order from them again and highly recommend them to others.”

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Posted 3 months ago

“Excellent service from start to finish”

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Posted 3 months ago

“Nice products, but the website is difficul to use.”

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Posted 3 months ago

“I ordered a vodka miniature as a little gift and was prompted if I wanted to add a box. It was £6.99 and gave no indication of the size/dimension, hence you would assume that the box would be adequately sized to the product you are purchasing. Upon arrival, the box is giant and intended for a 1l bottle, hence it was 20x the size of the gift and completely unsuitable. It would be embarassing for the recipient to open a giant box just to rummage around to find a tiny bottle. I requested a refund for the box and have received no response after 10+ days.”

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Posted 3 months ago

Hi Joseph, Thank you for taking the time to leave your feedback, and we're very sorry to hear about your experience. We sincerely apologise for the confusion regarding the gift box size. We understand why this was disappointing, and we've forwarded your feedback to the relevant team so they can review the product listing and make the sizing clearer for future customers. Regarding your refund request, we've tried to locate your previous message but unfortunately haven't been able to find it in our system. It's possible that we didn't receive it, and we're very sorry if that's the case. Thank you again for bringing this to our attention, and we appreciate your feedback. Kind Regards, VIP Team

Posted 1 month ago

“These were always my go to to buy special presents and unique bottles however last two times I have tried to order the customer service has been very poor. When I ordered from them this month they accepted the order and then told me on the day it was due they couldn’t find any product in their warehouse I asked for a replacement and my email was ignored and never responded to … I had a party that night with no gift to give Won’t be using again anytime soon”

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Posted 3 months ago

Hi Jenni, Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experience, particularly with the delay and lack of response at a key moment for your event. We understand how frustrating and disappointing this must have been, especially when the order was intended for a special occasion. This is not the level of service we aim to provide, and your comments have been noted so we can review what went wrong and improve moving forward. We do appreciate your past support and are sorry that we’ve let you down on this occasion. Kind regards, VIP Bottles Team

Posted 3 months ago

“I never received my order. This website is a scam!”

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Posted 3 months ago

Hi Ellie, We’re sorry to hear about your experience and understand your frustration. After checking your order, it was unfortunately confirmed as lost in transit. As soon as this was identified, a full refund was processed back to your original payment method. We completely understand how disappointing this situation is, but we can assure you this is not reflective of our service standards and we are actively working with our delivery partners to prevent issues like this. If there is anything else we can help with, please feel free to reach out. Kind Regards, VIP Team

Posted 3 months ago

“Me & my partner have recently created a bar at home, I placed my 1st order with VIP last month & honestly I'll be placing another next week! Well packaged speedy delivery great prices”

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Posted 4 months ago

“SUPER DELIVERY-MY RUM BUMBU PERFECTLY PACKED”

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Posted 4 months ago

“excellent service new packaging for bulmers bottles is excellent.”

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Posted 4 months ago

VIP Bottles is rated 4.7 based on 993 reviews