VIP Bottles Reviews

Name: VIP Bottles
Address: Unit 4 Kingsley Business Park, Kibworth, Leicester, Leicestershire
Rating: 4.74

4.7 Rating 1,003 Reviews

93 %

of reviewers recommend VIP Bottles

4.7

Based on 1,003 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

VIP Bottles 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

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“Order actioned quickly,items arrived promptly. Great service”

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Posted 6 months ago

“Excellent items (at great prices) and customer service. One glass with gift set was broken. No replacement available but was offered a partial refund. Would order from them again”

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Posted 6 months ago

“Well organised and well priced”

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Posted 6 months ago

“Places my order, this was confirmed. Goods duly arrived. All carried out in a professional manner. Please get more stock in sp I can reorder”

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Posted 6 months ago

“Great choices for a special occasion Good website”

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Posted 7 months ago

“I ordered Laurent Perrier on a next day service and received a Prosecco! I emailed saying how disappointed I was as it was for a 50th gift, which we couldn’t give her at her party. You then wouldn’t organise the replacement until I proved I had sent the incorrect bottle back! You then wouldn’t deliver directly to the person whose birthday it was, as she lived in Scotland. Utterly appalling service and the name of your company is totally ironic!”

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Posted 7 months ago

Hi Nicky, We’re truly sorry for the mix-up with the Laurent Perrier and for the frustration this caused, especially given it was for a 50th celebration. Receiving Prosecco instead of what you ordered and the difficulties around organising a replacement and direct delivery are not the experience we aim to provide. We understand how disappointing this must have been and appreciate you bringing it to our attention. We’re reviewing our processes to prevent a recurrence and to improve communication around replacements and delivery options. Kind regards, VIP Bottles Team

Posted 7 months ago

“VIP bottles had exactly what I wanted. Delivered promptly. Perfect.”

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Posted 7 months ago

“Prompt delivery excellent service”

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Posted 7 months ago

“A very good service with a quick delivery and I got excatly what I ordered at a decent price too , I would definitely use VIP Bottles again Thanks”

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Posted 7 months ago

“Extremely fast delivery and great prices on unusual bottles”

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Posted 7 months ago

“Didn't Pack my order properly so items arrived damaged and empty”

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Posted 7 months ago

Hi Chanel, Thank you for leaving your feedback, and we sincerely apologise for the inconvenience caused. This is certainly not the level of service we aim to provide. We have already reached out and offered a resolution by processing a refund, as we did not want to keep you waiting for a replacement. Kind regards, Team VIP Bottles

Posted 7 months ago

“Great thank you”

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Posted 7 months ago

“Very good service drinks come fairly decent time, just wish they’d have more things in stock but I can understand if not many people purchase them! (Strong rum, tiki fire and Wray 1.75litre I’m speaking of) Otherwise it’s perfect. Literally”

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Posted 7 months ago

“Great fast service”

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Posted 7 months ago

“All good except not getting the beanie hat.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“delivered on time”

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Posted 7 months ago

“After advertising Magnum tonic wine ( brown labelled ) bottle. I sent an email to confirm that they infact had these. I was emailed back to with reassurance that VIP Bottles did have these in stock and was encouraged to place my order. I did this and also added extra 24 hour delivery on top of my case of 24 bottles. However, almost five days later I received my order, which was the completely wrong magnums . I sent an email of complaint, to which I had an apology for their error. They don’t infact have the brown labelled magnums and offered a 15% refund for my trouble. Absolutely shocking service and will never recommend or use them again.”

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Posted 7 months ago

Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you had with your order. This is certainly not the level of service we aim to provide. We’re very sorry for the confusion regarding the Magnum tonic wine and for the inconvenience caused by receiving the incorrect items after being advised that the brown labelled bottles were in stock. We completely understand how frustrating this must have been, especially after adding the 24-hour delivery. Please know that feedback like yours is very important to us, as it helps us review our processes and improve our service moving forward. Once again, we are truly sorry for the disappointment caused and appreciate you bringing this to our attention. Kind Regards, VIP Bottles Team

Posted 7 months ago

“I had a very good exprience for my first time using VIP. Ordering was easy. An extra email woud be good, I got a order confitmed and the out for delivery I think a its being prossed and packed would be nice. Delivery on the whole was quck.”

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Posted 7 months ago

“My items arrived earlier than the estimated date and I was kept informed of the delivery progress. The items were well packaged and I wouldn’t hesitate to use VIP Bottles again.”

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Posted 7 months ago

VIP Bottles is rated 4.7 based on 1,003 reviews