Hi dear customer,
Thank you for your review.
Regarding filter lifetime
a. Our filter lifetime depends on 2 aspects: the elapsed time and the amount of water consumption.
If one of the two limit has been reached, the corresponding filter will need to be replaced.
Since different area will have different water condition, the actual lifetime of the filters may vary and the actual situation shall prevail.
According to your description, it is recommended to you to replace the filter in time.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Tobias,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Charlie,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Pasty,
We are truly sorry that you have not received the package yet.
Please note that the tracking information indicates that the package was delivered:
Goodman, MO, US Jul 16, 2022 10:05 AM Delivered
In order to help you find the package, we offer you these solutions:
1. Could you please check if this is the shipping address you expected? Thank you:
Pj ranch
279 caler road
Goodman, Missouri, 64843
2. Could you please check your Mailbox/Garage, and ask your neighbor/family/friends/colleague for the package?
We have noticed that many customers have found their packages this way.
3. If that does not work, could you please contact the logistics service provider/local post office via this number? Thank you.
TEL:
FedEx 1-8004633339 / 1-8002474747
Your package's tracking number is 61290983103723617577
Contacting them is usually the fastest way to get more information about your package.
If you could not solve the problem with these solutions, please let us know.
Thank you very much for your understanding.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“Easy to navigate webpage and order placement. The filter is a perfect replacement without any fuss and the shipping and delivery was as promised. Great buying experience, thanks.”
Hi David,
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi dear customer,
Thanks for your review.
I noticed that your shipping address belongs to a remote area, and there's something wrong with your shipment so that your package was delayed.
I am so sorry about that and we will continue to make improvements to give our customers a better purchasing experience.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“These filters arrived with no return address so I couldn't be sure they were from Water-Filter, but they later confirmed they were. But no labels or sizes displayed on the obviously 'made in China' product.”
Hi Debra,
Thanks for your review.
Normally, each product delivered to our customers should be labeled and there should be some details including the size on it. Could you please provide us some pictures of the product to let us give you a satisfactory solution?
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi David,
Thank you for your review, we will continue to improve the quality of our product to give our customers best user experience.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
