“This water filter was very easy to install, and I could taste the difference in my water in a few hours. It's just what I expected and what my family needed.”
“My filter came quickly and it fit! I have bought before and they weren’t what I thought they would be. If was easy to put in. I will use this company again.”
“I purchased four filters to fit into my Berkey. The website claimed they were the Aquacrest-BB9 filters, which I've purchased before and have been very happy with. Unfortunately, it looks like they're not Aquacrest brand - they don't say "Aquacrest" anywhere on the packaging and the taste of the water is bad. I've purchased a few off-brand filters in the past ten years and these are by far the worst. I can't recommend them at all. They make my well water taste like a chemical soup.
I tried reaching out to water-filter.com customer service and was ignored. Sadly, they're not shipping the product they're claiming to sell.”
Dear Customer,
Thank you for taking time to leave a review.
I have checked all of our systems and databases and I cannot find any communication from you, so that will be why you have received no response from us, we can be reached via live chat on our website, telephone, and email, can you please ensure you have emailed us at the correct address：service@water-filter.com？
Please note that the taste issue can be caused by various reasons.
If you would like to contact the support Team, we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us via service@water-filter.com and we will endeavor to help.
Please rest assured that we will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Ermest,
Thank you for sharing your honest review with us.
We are sorry to know that your didn't receive your order. According to the shipping status, it was delivered to your mailbox on May 17th.
Here is your tracking status:
2023-05-17 12:42
GREENCASTLE, PA 17225, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 12:42 pm on May 17, 2023 in GREENCASTLE, PA 17225.
If you still do not receive it, please feel free to contact us through email, we will surely help you out.
Kind regards,
Mia
Customer Service Rep.
service@water-filter.com
Dear Sarah,
Thank you for sharing your experience with us.
We apologize for the problem with your order and will assist you in resolving it as soon as possible.
Regarding the filter issue, would you mind sending us a few photos via email? Please send it to service@water-filter.com.
Kind regards,
Mia
Customer Service Rep.
Our support team will assist you with checking it.
“This is the second time I’ve used your company. I am very happy with it and would limit look any other company for my filter needs. Value pricing and fast response as d delivery. Thank you and your staff.”
