Hi Trish,
Thank you so much for taking the time to leave a review.
We surely can accept your return.
However, I have checked all of our systems and databases and I cannot find any communication from you, so that will be why you have received no response from us, we can be reached via live chat on our website, telephone and email, can you please ensure you have emailed us at the correct address?
Kind Regards
Mia Laurenγ
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Michael,
Thank you so much for taking the time to leave a review.
I have gone through our emails and didn't find your email saying that your filter doesn't fit.
Could you please contact us to give us a chance to help you solve the problem?
Please rest assured that we will give you a satisfactory solution.
Kind Regards
Mia Laurenγ
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Dear Cindy
Itβs always amazing to hear that weβve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Kind Regards
Mia Laurenγ
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Dear Helen
Weβre so grateful that you took the time to share your feedback with us. Itβs our pleasure to serve customers like you. Have a wonderful day!
Kind Regards
Mia Laurenγ
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Dear Clint
Youβve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. Weβre grateful that we had the opportunity to serve you.
Kind Regards
Mia Laurenγ
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“This was the wrong filter even though you are selling it as if it is. The filter did not fit and it broke my new fridge. I had to call the person put to fix it. Thank goodness it is under warranty. I tried to get on the web site so I could work on getting my money back. I wrote you all an email and I got no response. I wasted 60.00 for the price of 5he filters plus the time I had to take off work so my fridge could get fixed. I am very disappointed and will never purchase from this company again!”
Hi,
Thank you for taking the time to leave a review.
I am so sorry that you didn't receive our response. I have checked all of our systems and databases and only one email from you requesting us to cancel your order is found.
We sent two emails to you and asked you to whitelist our service email address, but didn't receive any response.
Could you please contact us to give us a chance to solve the problem for you?
Kind Regards
Mia Laurenγ
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“The OEM Culligan EZ-4 filter restricts water flow to dispenser by the sink, at least this has been my previous experience, but this one is discharging much more flow from filtering, which suggests to me that it isnβt quite as effective for filtration. OTOH cost is less than 50% of a Culligan brand so you do get some decent water out of it.”
Dear Nathan
Thank you for your suggestion, we will continue to improve the product. If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Laurenγ
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“These water filters are great. When I ordered the refills the package said it was delivered but it never arrived in my building. After waiting a few days the excellent customer service shipped me a new one using a different delivery method and I got it. I highly recommend this brand.”
Hi
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service!
Kind Regards
Mia Laurenγ
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
