“Good results for rust and odor. Shipping can be somewhat unpredictable depending on where it is shipped from and FEDEX is not as customer friendly as UPS or USPS in our area.”
Hi John Thompson,
It is so satisfying and an honor for us to hear that our product brings you pleasure by improving the water usage experience. But the shipment problem is beyond our control. If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I was very happy when the filter fit! I was having an ongoing problem with water filters fitting my Samsung refrigerator, and I had seen that others were having those problems as well. I decided to buy from Ecolife because they were inexpensive and if it didn't fit I wouldn't be out much if I had the problem again. Well, it worked, and the water filter works pretty well, so I will buy from them again.”
Hi Customer,
We’re so happy to hear you had a great experience at Waterdrop. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“This is my first time. When the filters arrived i saw they were too small but worked. I ordered the big one carefully but now, it wont mate? Gottta use up the lil ones. Be careful”
Hi David E Wilson,
Thank you for your interest in our products.
We have sent an email to you on Freshdesk, could you please check the email?
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
Customer Service Rep
“At the beginning the taste wasn’t so good, probably I had to flush it more. Now is OK and working fine. I’ll let you know for how long, it is close to one month of use.
Nelson.”
Hi Nelson Aleman,
We’re so grateful that you took the time to share your feedback with us. At the beginning, he filter does need to be flushed more. If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I see no difference in performance from the more expensive name brand one I had before.Thank you, I am pleased with the product I purchased,the reasonable price,and the service you offered.”
Hi Customer,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I bought their RO System with UV Sterilizing Light - Waterdrop G3P800 a month ago. Overall speaking, it's an excellent product in term of it's functionality, quality, and design. The only thing I could complain is about the system flushing sound, which is a bit loud to me. I want to thank their customer service. They're always polite and fast replying to my request.”
Dear Customer
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Water filters were purchased to remove hard water spots to wash solar panels and vehicles!! Understanding that this is difficult to accomplish I think these filters are satisfactory but not perfect!!”
Dear Howard
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Water filter is perfect. However, the price for the cartridges are way too expensive for my budget. I wish I had been aware of the cost before I purchased this refrigerator. Why would something that cost $20 or less for one refrigerator cost $50 for another? There really isn't that much difference if any.”
Hi Rebecca,
Thank you so much for your review.
We sincerely hope that our filters can bring you a good taste of water. You could continuously focus on our website, and buy your filters in flash sales, which will save much more money for you than usual.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi David,
Thank you for your review, we will continue to improve the quality of our product to give our customers best user experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
