“Water filter is perfect. However, the price for the cartridges are way too expensive for my budget. I wish I had been aware of the cost before I purchased this refrigerator. Why would something that cost $20 or less for one refrigerator cost $50 for another? There really isn't that much difference if any.”
Hi Rebecca,
Thank you so much for your review.
We sincerely hope that our filters can bring you a good taste of water. You could continuously focus on our website, and buy your filters in flash sales, which will save much more money for you than usual.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi David,
Thank you for your review, we will continue to improve the quality of our product to give our customers best user experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“I was happy with last order prior to this one, however son purchased me a Reverse Osmosis Filter System for my birthday. I have both boxes not opened with four filters....would like to return please. Can I get a label where to send ? Or I can package. Joanne Buck 3632 Sumter Ave s St Louis Park Mn 55426”
Hi Joanne,
Thank you so much for your review. Surely we could provide you with a return label.
Return instruction
---If you prefer to mail the product directly, our return address is:
Ecolife Technologies, Inc.
17910 Ajax Circle
City of Industry, CA 91748
United States
Tel: 888-352-3558
----If you prefer a return label and let us deduct the cost from the final refund, please let us know.
We cannot know the actual cost until the return label is generated.
>>In order to issue the refund ASAP, could you please:
a. Include your order # in the returned package.
b. Provide the tracking number after mailing the package.
Thank you very much for your time and effort.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“The company seems fine. I'm really more interested in rating products.
When shipping items separately, it might be a good idea to indicate that there are X number of packages being shipped. By email.”
Hi there,
Thank you so much for your kind review and your sincere suggestion. And we are truly sorry for the inconvenience caused by separated packages. we will try our best to make some improvements for providing better customer service!
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Roger,
Thank you so much for sharing your using experience, we really appreciate it. Hope our product can bring you a continuously good taste of water.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Dear Leon,
Thank you for sharing your positive user experience with us! We appreciate it very much! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Tony,
We are so sorry for not giving a satisfactory taste of water. Your review is the biggest motive for us to continue
providing products of premium quality and service of a high standard to our valuable customers!
If you need any other help, please feel free to contact us!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
It is so satisfying and an honor for us to hear that our product brings you pleasure by improving the water usage experience. Thank you so much for your kind review. Our whole team will appreciate it.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
