“You are taking two weeks to send my order for a filter. This is not acceptable when most orders are filled in a day or two and never two weeks for a simple item.”
Hi Rodney,
Thank you for sharing your review.
We regret that the delivery time did not meet your expectations. Please rest assured that we have forwarded your feedback to the shipping department and will definitely deliver the package to you efficiently in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“This is the first time I've used this filter and so far it seems to work fine. I think I will wait and see how long it lasts before I commit to a knowledgeable review.”
Hi James,
Thanks for your review.
We are truly sorry that the filter performance did not meet your expectations.
If you would like to contact the team, they will be happy to assist and advise.
We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Their web site was easy to navigate for ordering; the package arrived via us mail in satisfied time and the filter is doing the “job” as good as the O.E.M. filter. Considering the price difference this is a “no brainer” decision to order from EcoLife Water Filter.”
“Although I have only installed 1 of the three pack that I purchased, it seems to be working well. I found the pricing to be more affordable than other companies products. I will order again when the need arises.”
“The directions are incomplete and confusing. You have to turn the water to thr fridge OFF before replacing the filter?? Where is the valve to do that?”
Hi Eric,
Thanks for your review.
We are sorry to hear that you are having an issue with the user manual. Please rest assured that I have forwarded your feedback to the corresponding department. We will surly make improvements on it to bring you a better experience.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The filter worked well for a little while but now I cannot get the water dispenser to work. I think the water filter is clogged. I removed the water filter, put in a stopper and the water dispenser worked. Can you send me another filter?”
Dear Customer,
Thanks for your review.
We regret that the filters did not meet your expectations. If you would like to contact us, we would like the opportunity to troubleshoot this issue for you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
