“I had an outstanding experience working directly with customer service to track my lost package. A second delivery amazingly arrived two days later and the filters are great. I am a property manager and will be ordering all filters from these folks from now on.”
Hi Mark,
Thanks for your review.
We are sorry that the filters did not bring you a satisfactory experience.
If you would like to contact us, we will be more than happy to engage with you further and offer proper help.
Kind Regards
Mia Lauren 
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi David,
Thanks for your review.
We are very sorry to hear that you received the wrong item. Please rest assured that we have forwarded your issue to the relevant department and look forward to bringing you a better shopping experience in the future.
Kind Regards
Mia Lauren 
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Darn,
Thank you for your time to leave a review.
We feel truly sorry that the filter did not meet your expectations.
Please note that we have already responsed to your request and issued a full refund for your order.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren 
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
I am very sorry to hear that you have experienced a problem with the water taste. It is often down to the incorrect preparation of the filters.
If you would like to contact us, we would like the opportunity to try to troubleshoot this issue for you.
Kind Regards
Mia Lauren 
1-888-352-3558
service@water-filter.com
Customer Service Rep