“Received the filters in the mail. Everything looks exactly the same as the OEM filters that I use with my LG refrigerator. Tried to install the first one and would not seat correctly. Tried several times, went online and viewed several videos to make sure I was not incorrectly attempting to install the filter. Looked closer at the nozzle on the LG filter and the Ecolife filter and they are completely different. I cannot use any of the filters I received as I looked at a second filter and they are all different from the OEM.”
Dear Customer,
Thank you for taking time to leave a review.
Please note that refrigerator that uses LT1000P usually has this issue due to its faulty receptacle, it's may NOT be caused by the filter.
If you would like to contact the team, we will be happy to assist and provide a satisfactory solution for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the filter did not meet your expectations.
The lifetime of the filters depends on 2 aspects: the elapsed time and the amount of water filtered.
If one of the two limit has been reached, the corresponding filter will need to be replaced.
Please note that due to the large difference of water condition in different areas, the actual lifetime of the filters may vary slightly and the actual situation shall prevail.
If you would like to contact the support team, we are more than willing to provide the troubleshooting and satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Filter was just as described. Took less than a minute to replace from start to finish.
Representative were very thorough and helpful with my issue. Will definitely come back to this company for my water filter needs.”
“Doesn’t work the way you market the product. It leaves water spots even thought it’s supposed to remove them. When I returned the product I only got half refund “because of your policy”. Terrible product and even worse customer service and company. Will never buy or recommend.”
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the filter did not meet your expectations.
With our very customer-friendly after-sales service, you may return the product within 30 days if you no longer need it. We will cover the return shipping costs for quality issues.
If you contact the support team, we will also be willing to provide you with troubleshooting to resolve the problem.
Please rest assured that we will work hard to make improvements and look forward to bringing you a better experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the filter did not meet your expectations.
The lifetime of the filters depends on 2 aspects: the elapsed time and the amount of water filtered.
If one of the two limit has been reached, the corresponding filter will need to be replaced.
Please note that due to the large difference of water condition in different areas, the actual lifetime of the filters may vary slightly and the actual situation shall prevail.
If you would like to contact the support team, we are more than willing to provide the troubleshooting and satisfactory solutions for you.
Please rest assured that we will work hard to make improvements and look forward to bringing you a better experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
