“The filters for and work as well as the originals. When I installed the first one, I checked the TDS with the meter, and the readings were, the same as Zero water, 0.00 tds. I am now trying to determine the length of time between filter changes, and it appears it is the same as Zero water.”
Dear Customer,
Thanks for your review.
We are sorry that the item did not meet your expectations.
Please rest assured that I have forwarded your feedback to the relevant departments and we look forward to bringing you a better product and experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Huge disappointment- I ordered the 3 pack for our new fridge, it arrived in time, turns out it was the wrong one, as the filters were changed. When I called to explain that they did not fit and I needed the correct ones, the CSR explained they do not have any, keep the wrong ones, and they credited our account. How sad. No CS support at all. Very disappointed. Took me another month to find a place that carried our filters. How sad! When I tried to call back and speak with a manager, I kept getting a run around, took my name and number three times and I am still waiting for a return call. So sorry we purchased this brand!!”
Dear Customer,
Thanks for your review.
We feel truly sorry that the filter did not meet your expectations.
Please note that we have refunded your order at the time of your first contact and to improve your experience, we will not require the return of your product.
We will continue to work hard to bring you a better experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I’m very satisfied with this replacement water filter. I was initially concerned as the original water filter has a chip so I was not sure if this replacement would work. Well it’s perfect. I will be ordering a two pack next to have on hand. Thank you”
“I have had great service from this company. The prices on the filters and the qualty are very good. I wish they would offer replacements parts for O rings on the filter housings.”
“I have been trying to get in touch with customer service for a week now. They asked for my order number 209050498911007
The filter you sent do not fit my LG leaking. The nipple inside the top is different than the filter you sent me in my last order. I need a return label so I can return these they do not fit . Judith Simpson. 3921 Environ Blvd apt 109 Lauderhill FL 33319. 305-304-8393. Left a telephone message never returned my call.”
Dear Customer,
Thanks for your review.
We feel truly sorry that the filter did not meet your expectations.
Please note that we have refunded your order and to improve your experience, we will not require the return of your product.
Please rest assured that we will continue to work hard to bring you a better experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
