“Customer service is horrible. I called to cancel my order before it shipped and they refused. Spent 30 minutes through the call center waiting line and only to be told I had to call back once I received the product (with no reason why they could not give me the return info now). I asked for a direct call back number so I did not have to wait through the call center again. The number they gave me routed me to the wrong call center and still waiting 30 minutes now. Still waiting. Looking to charge back due to not being able to get through”
Dear Customer,
Thanks for your review.
We feel truly sorry that this shopping experience did not meet your experience.
At Waterdrop, we have a very customer-friendly after-sales service. We apologize for not getting through to you in time due to the large number of calls coming in at the same time.
If you would like to contact the Waterdrop Team, we would like the opportunity to solve this issue for you. Please get in touch with us via service@water-filter.com and we will endeavour to help.
Please rest assured that we will provide a satisfactory solution for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
“The price was great. However, shipping was pretty slow, and one would not install no matter how many times I tried. The other two out of three went in OK. Water tastes good.”
Dear Customer.
Thank you for taking time to leave a review.
We apologize for the delay in logistics and will forward your feedback to the shipping team to make your experience better in the future.
Regarding the installation, if you would like to contact the Waterdrop Team, we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us via service@water-filter.com and we will endeavour to help.
Have a wonderful day!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
“To be honest, the ones I had gotten in the past don't even get to compete or compare to yours. They are the best and as long as you sell them I will buy them. Thank you!”
