“I purchased the filters because it was implied by other reviews that they were just like the Berkey filters. I received them and they clearly are not of the same quality. I am returning them, but am told I have to pay for shipping. Deceptive practices for sure. Would not recommend this company.”
Dear Customer,
Thanks for your review.
We are sorry that this product did not meet your expectations.
Due to the different manufacturing processes, different cartridges may bring you different feelings. Please rest assured that our cartridges are made of premium filtration materials to ensure filtration performance. We look forward to bringing you a better water experience in the future.
Kind Regards
Mia Lauren　
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
We are sorry that the product did not provide you with a satisfactory experience.
At Waterdrop we have a very customer friendly after-sales service and you may return the product if it does not work.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I appreciate all the efficient service that was provided with the issue of the filters. I just didn't know there was so many different kinds that fit the same model refrigerator since when you go into lowes they only have 1 kind. But I do appreciate all the kind service you all provided.
Thank you
Ruby George.”
“I've replaced a set of filters already and have found these to be as good as the recommended ones.
There is no difference in taste with the water filter from the original. The air filter is working as well as the original filter. This set of filters is way more cost effective than the originals. I'll be a return customer when this set has been used!”
“I bought what I thought were the right water filters for my refrigerator. It turns out that water filter I bought is what I got. They charge me what they said they would charge me. They sent what they said they would send it and it all worked perfectly. Good job everybody.”
“I double check that this is the correct water filter for my refrigerator before placing the order. It arrived quickly within 2 days and was well packaged and was a fair price. It's an exact fit easy installation. I highly recommend this company. Good quality water filtration. Thank you”
