Winkl Reviews

Name: Winkl
Address: 100 Park Road, Grafton,, Auckland
Rating: 4.72

4.7 Rating 684 Reviews

93 %

of reviewers recommend Winkl

4.7

Based on 684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About Winkl:

We believe every New Zealander deserves a great night's sleep at an affordable price. To make this possible, we're using technology, your feedback and old fashioned common sense to eliminate industry complexity.

No more high prices, long lead times, expensive deliveries, pushy sales people or hours in the store trying to decide on the best bed.

Just quality sleep, ordered online, at a great price.

Visit Website

Email:

Simon@winkl.co.nz

Location:

100 Park Road, Grafton,
Auckland
1023

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Winkl 5 star review on 11th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial service was good, although the delivery of the product did not meet our expectations, as it was delivered days before we asked for it to be delivered and our property was vacant for another couple of days.”

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Posted 1 year ago

“amigos.....you asked me to review my pillow but I only bought a queen sized mattress for my guest bed which is very good (maybe a bit slippery but hey!), its still comfy, and my duvet inner was nice for the mid season period. But I didnt buy pillows to go with the mattress, so my pillow is light as air, in fact it is invisible, but I am almost sure that if I had one, it would be really comfy. I was however covered in bruises from kicking myself after having bought my mattress just before the sale "Bundle" consisting of Mattress, Pillows & weighted blanket. My bruises have healed but I'm still crying. {0_0}”

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Posted 1 year ago

“I wanted to give it 5 stars however the following didnt allow me too... 1. the exchange of the matress from Q to D apprently incurred me extra $75 for delivery. I dont find it very logical as the delivery and return is free. because of the word'exchange' you have charged $75. but if i has returned the Q mattress and got the refund and then bought a D sized mattress, delivery and return would be free?! i fail to see any difference sorry. Especially when I returned the Q mattress in its original boxed state. I should not be charged $75 for return of an unopened box. 2. I had purchased 2x lux mattress, 2x pillows and 1x slat base a few weeks before the promotion where they were giving away free pillows and weighted blanket. when i enquired if i can get the promotion as i have only just recently purchased the items worth $4k plus, i was declined. i wish i had waited a couple more weeks to bouth the mattress/base...i would have received 2x weighted blanket and 4 pillows for free!”

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Posted 1 year ago

“Unfortunately Simon I find it hard to get a good sleep on this mattress so i will have to take up the offer to return it. Alister”

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Posted 1 year ago

“Good pillow but slightly tall for my liking”

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Posted 1 year ago

“Delivery spot on ,but havent had a decent sleep yet.wake with a sore back each day .”

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Posted 1 year ago

“I like my winkl bed but got asked to review a pillow I never bought?”

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Posted 1 year ago

“Still unsure whether it's not too hard for my shoulders.”

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Posted 1 year ago

“I just find it little bit to hard a firm.”

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Posted 1 year ago

“The bed is great although your online chat service sucks. Asked a question about your sheets 2 times now with no response over a week ago.”

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Posted 1 year ago

“Nice pillow. Great for a side sleeper. But in general the pillow is just too hard. Suggestion, add a softer top layer to the pillow make-up. Maybe a pure wool layer.”

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Posted 1 year ago

“The sale process is quick with great customer communication very quick delivery”

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Posted 1 year ago

“The Lux mattress is not better than the base model of Ecosa.”

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Posted 1 year ago

“Was easy to order and arrived super quick.”

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Posted 1 year ago

“Good mattress but is a bit too firm,have had to put a topper mattress on top,be good if had levels of firm to soft to choose from,other than that good service”

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Posted 2 years ago

“Mattress is everything it was advertised as. Quick delivery. Had to follow up as free pillow promo didn’t activate as it should have, staff asked me to prove the promo was legit which I found odd (why would you not be aware of your own businesses promos??). Mattress quality is good though”

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Posted 2 years ago

“We were very excited to support Winkl being a NZ bedding company. We started off by purchasing the mattress first and then the frame as we thought this would be the best option to have them both together. For the most part the bed is comfortable but we have found the mattress to be soft on the outsides and this has caused us to have sore backs in the morning when we wake up. As we don’t live in a major city we didn’t know how to tackle this.”

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Posted 2 years ago

“Bit too much inside, removed some of the chips to make better”

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Posted 2 years ago

“Very supportive. Almost too firm / hard and it took ages for my neck to stop hurting from the change of being used to a more pillowy pillow.”

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Posted 2 years ago

“Mattress holds the heat the same as our previous mattresses do not happy given the claims made by Winkl. The sheets come out because they slip very easily on the polished winkl base.. We purchased the sheets from you and they are too big for the mattress and they crinkle up underneath the body. Not keen on the base extending past the mattress because it’s too easy to bash your shins which one of us does too often.”

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Posted 2 years ago

Winkl is rated 4.7 based on 684 reviews