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Winkl Reviews

4.8 Rating 623 Reviews

95 %

of reviewers recommend Winkl

Company Reviews

Product Reviews

4.8

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Winkl:

We believe every New Zealander deserves a great night's sleep at an affordable price. To make this possible, we're using technology, your feedback and old fashioned common sense to eliminate industry complexity.

No more high prices, long lead times, expensive deliveries, pushy sales people or hours in the store trying to decide on the best bed.

Just quality sleep, ordered online, at a great price.

Visit Website

Phone:

0210552329

Email:

Simon@winkl.co.nz

Location:

100 Park Road, Grafton ,
Auckland
1023

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Winkl 5 star review on 20th October 2023

Winkl 5 star review on 14th August 2022

Winkl 5 star review on 25th July 2022

Winkl 5 star review on 21st July 2022

Winkl 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery spot on ,but havent had a decent sleep yet.wake with a sore back each day .”

Posted 2 weeks ago

“I like my winkl bed but got asked to review a pillow I never bought?”

Posted 2 months ago

“I just find it little bit to hard a firm.”

Posted 4 months ago

“The bed is great although your online chat service sucks. Asked a question about your sheets 2 times now with no response over a week ago.”

Posted 4 months ago

“Nice pillow. Great for a side sleeper. But in general the pillow is just too hard. Suggestion, add a softer top layer to the pillow make-up. Maybe a pure wool layer.”

Posted 4 months ago

“The sale process is quick with great customer communication very quick delivery”

Posted 5 months ago

“The Lux mattress is not better than the base model of Ecosa.”

Posted 5 months ago

“Was easy to order and arrived super quick.”

Posted 7 months ago

“Good mattress but is a bit too firm,have had to put a topper mattress on top,be good if had levels of firm to soft to choose from,other than that good service”

Posted 9 months ago

“Mattress is everything it was advertised as. Quick delivery. Had to follow up as free pillow promo didn’t activate as it should have, staff asked me to prove the promo was legit which I found odd (why would you not be aware of your own businesses promos??). Mattress quality is good though”

Posted 9 months ago

“We were very excited to support Winkl being a NZ bedding company. We started off by purchasing the mattress first and then the frame as we thought this would be the best option to have them both together. For the most part the bed is comfortable but we have found the mattress to be soft on the outsides and this has caused us to have sore backs in the morning when we wake up. As we don’t live in a major city we didn’t know how to tackle this.”

Posted 9 months ago

“Bit too much inside, removed some of the chips to make better”

Posted 10 months ago

“Very supportive. Almost too firm / hard and it took ages for my neck to stop hurting from the change of being used to a more pillowy pillow.”

Posted 10 months ago

“Mattress holds the heat the same as our previous mattresses do not happy given the claims made by Winkl. The sheets come out because they slip very easily on the polished winkl base.. We purchased the sheets from you and they are too big for the mattress and they crinkle up underneath the body. Not keen on the base extending past the mattress because it’s too easy to bash your shins which one of us does too often.”

Posted 11 months ago

“The design of the bed frame is really good, it’s very solid and looks great. I like how quick the delivery was. I feel like I can’t give it higher than three stars however - two out of four panels arrived scratched, and another panel arrived with the corner of the top layer of the MDF panel coming off. This corner has now pulled away as it was not sealed properly or was chipped in the factory. It is a cheaper product, but it would be nice if a bit more care was taken in packing or in the factory.”

Posted 1 year ago

Hi Sophie, Thank you for your review. We are, however, sorry to hear about your bed frame panels. We will be sending you an email right away to get photos of the key issues, and from there, we will arrange for the panels that have been damaged to be replaced. Many thanks, Winkl

Posted 1 year ago

“Found this pillow to be a little unforgiving, either that or my head isn't heavy enough!”

Posted 1 year ago

“Good thick “heavy” pillow. May not be for everybody. Not as bad as the bambillo? Jury’s not out on it yet though after 2 months.”

Posted 1 year ago

“Found the customer service very good and had no trouble sensing it back. It was so soft we felt like we had to climb out of a hole in the morning! Particularly unsuitable for us as we were preparing for a baby and co sleeping with so much sinkage would not have been safe.”

Posted 1 year ago

“I ordered this matress to try to alleviate back problems, however l found it to be too soft for me and not the improvement l had hoped for. I am now going through the return/refund stage and have found Winkl to be great to deal with so far.”

Posted 1 year ago

“The delivery of our mattress was fastest than expected, highly recommended, we really like the matress. However, I think is too firm for me. Is there any add ons that we can buy to make it softer?”

Posted 1 year ago

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Winkl is rated 4.8 based on 623 reviews